Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,903 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,903 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am pleased that Geeks on Wheels was willing to take the time and effort to help me out with changing the battery for the APC box underneath the computer desk. However I am not happy about the fact that after Jacob had turned everything off to do this job, he somehow ended up disconnecting the printer from the computer. He did make a number of attempts to fix the problem, but I don't think he wanted to really try to get the problem solved in a responsible manner. And then charging a lot of money. I am not happy about this. one. It would be most appreciated if you could get someone to come over to fix this problem please. Also better communication would be most helpful as well. Thank you. Cassandra Ralph”

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Posted 3 weeks ago

“Booking process and follow up comms great . Didn’t appreciate a tech turning up constantly sniffing….. and then as he had to re set a router asked to use my laptop! Surely a mechanic doesn’t turn up without his tools. Needless to say I won’t be returning to pay someone to use my equipment .”

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Posted 2 months ago

Hi Mark, Thank you for your feedback. I’m glad to hear that the booking process and follow-up communication met your expectations. However, I sincerely apologise for the discomfort you experienced with our technician's sniffles and for the inconvenience of having to use your laptop. We strive to ensure our technicians are fully equipped for every job. Our technician was equipped with his iPad, which should have been sufficient to connect to your WiFi and set up your router, so using your laptop on this occasion could have been avoided. Your feedback is important, and we will address these issues to improve our service. We hope you might consider us again in the future for a better experience.

Posted 2 months ago

“Problem fixed”

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Posted 5 months ago

Hi Chris! Thanks for leaving us a review. Our technician who closed the ticket thinking all was okay will contact you shortly to address the ongoing issue. Since he hadn't heard from you, he was under the impression that your issue had been resolved. He will contact you today to reopen the case.

Posted 5 months ago

“Geeks on Wheels did the job quickly to get back on the road. The new replacement desktop PC was not provided with sufficient information to ensure it even met the specs of the outgoing PC (no CD drive). It also had an unsuitable flimsy AZUS keyboard (not for serious writing use). Some programs licenced were not transferred, and GOW suggested loading these from my disk (without a CD drive being included!). There existed an option for a built-in disk drive, but I was not advised of it. I discovered this later. There is an option for higher internal RAM that was wanted but ignored. Very dissatisfied. I feel duped. A longer yellow cable would have been beneficial. The GOW knew his stuff.”

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Posted 1 year ago

Hi Brett. We are sorry to hear that you've had this experience. We will get a manager to look into this and get in contact with you as soon as possible.

Posted 1 year ago

“My first two experiences were amazing the third was ghastly and I felt ripped off and will be exploring other options next time.”

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Posted 1 year ago

Hi Felicity. We take our customer experience very seriously and always aim to offer the best service possible, so if you haven't received that this time, then it is something we want to look into and improve. A manager is going to look into this for you and get in contact to try and assist in coming to a resolution! Thank you for sharing your experience so we can better the situation.

Posted 1 year ago

“keen to help. too limited in experience and knowledge of Apple devices and software in Dunedin”

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Posted 1 year ago

Hi Peter. Thank you for the feedback on our service. We train all our staff and ensure that their knowledge is up to date, but unfortunately, not every piece of information can be memorized and taught, and even the most trained technicians will run into problems that they have not encountered before. We will endeavor to get more training to Dunedin to ensure their knowledge is up to date, however, so that we know that they know everything they should for Apple products.

Posted 1 year ago

“I found Vivek to be super helpful, efficient and pleasant to deal with. However, the call centre was a different story. I was not impressed. They couldn't give me a time only that he would be there between 8am and 12pm. I told them I had to leave at 11am so they said they'd book me as the first appointment, shortly after 8am. They didn't pass on, I had to leave at 11am. He had a meeting that morning that was scheduled and they knew about, When he did ring it was too late. I wasted a whole morning. You have to be able to book a time. Saying, sometime in the morning is not good enough.”

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Posted 1 year ago

Hi Joanne, We're very sorry about the confusion with your booking on the 30th of November. Due to the nature of computer repair, we do not know how long jobs will generally run for so we are only able to provide either a morning or afternoon as a guide regarding when we'll arrive. But as you know, we do have the first appointment available for a specific time and the operator did book that time for you as requested. Unfortunately, after she had done that, a meeting was then booked over the top of that by a separate part of the business for our techs which led to our technician unable to get to you at the arranged time. We are very sorry for the confusion here as we usually spot issues like this before they occur. However in this case we did miss that and are very sorry for the oversight. I sincerely hope your issue was resolved and want to apologize again for what happened.

Posted 1 year ago

“Problem with Microsoft Office 365 Outlook Email not resolved after 2 visits. Either software is a dog or setup is not right.”

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Posted 1 year ago

Hi Graham! Thank you for sharing your feedback! We see that Kieran is on his way back today to have a look and see if it is he software or something else going on, so we hope that this question gets resolved today!

Posted 1 year ago

“This job had problems but we got there thanks to your geek's research”

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Posted 1 year ago

“I am not sure why you find it acceptable to charge me for a full hour when the man was only here for 37 minutes. So you owe me $20 but when will I receive it? I know you will hope that I come back to your firm but if I die in the meantime, you still owe me $20. That is not acceptable and what are you going to do about it? Do I have to approach Fair Go about it? How many other people are you doing that to? As regards to the mechanic, he needs to smarten up his appearance like do his hair.”

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Posted 1 year ago

Hi Ana, we're sorry to hear that you've had this experience with our most recent appointment. We have reached out to a manager to try and get in contact with you to organize the refund of the $20 and get more information about the appointment.

Posted 1 year ago

“Ashvin was great to work with and attempted to resolve the issue as best he could, unfortunately, the standard resolution of installing $450 worth of new modems did not work.”

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Posted 1 year ago

Hey Steve! We are thrilled to hear that Ashvin was great to work with, and it's unfortunate that our usual fix didn't work! If you want us to take another look at it and see if we can find another solution then give us a call on 0800 424 335! Thank you for the review!

Posted 1 year ago

“After a week of being with GoW, I am more than a $1000.00 out of pocket and my issue has still not been fixed. I was told I would need to purchase the updated version of microsoft windows as this may stop my computer from crashing. I agreed, this cost me $259.00. He also mentioned if I installed the MALWAREBYTES program this may stop my computer from crashing - this cost me $140 + GST. Unfortunately the tech person could NOT install the updated microsoft program, and mentioned it would be best if he took my laptop away, I had an important meeting later that day, and that he would have to book for time to come back at another time to collect the laptop, he then mentioned as I would be using GoW multiple times he recommended I purchase the GEEK PLUS individual package which cost $189 + GST. He then left and my techno cost for the labour was $136.60 + gst (this included the $15 call out fee). The techno guy came over the next day to collect to take my computer and mentioned they will need to install a new hard drive (cost = $219.00 + gst) and install the updated version of MS - as this will be done at their office space in Kilbirnie. The new hard drive would definitely stop my laptop from crashing. The laptop was returned a few days later plus the additional labour costs of $182.40 + gst. I am still awaiting a quote for the new battery and a new extension cord, which I was told would take them a couple of hours to send, it's now been a couple of days and I have still not received a quote. In the interim I have rang around and got a quote for a new battery & extension cord and with the additional labour costs - I was quoted $428.95. Note as mentioned my laptop is still crashing. Poor service for a lotta money paid so far. Not a happy chappie. After consulting with the manager - it was agreed that GoW would refund me part of my costs - I’m am satisfied with the managers decision and the refund amount”

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Posted 1 year ago

Hi Heta, we're so sorry to hear you've had this experience! Good customer service is important to us and we usually find that the service we have supplied is great so reading through this it sounds like the ball has been dropped here somewhere. We are getting a manager to look deeper into this situation and contact you about it as well as get a quote sent to you!

Posted 1 year ago

“The initial problem that warranted my call was fixed promptly - however the Technician then changed something on my settings which took him a further 45 minutes to recify.”

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Posted 1 year ago

Thank you for taking the time to leave a review. We really appreciate feedback from our customers about their experience. A 5-star standard is what we expect our customers to receive, we understand that this job may have taken longer than required due to the mistake made by the technician however we have looked into your appointment and it seems that the total time of the invoice did not exceed the minimum so luckily no additional charge was created due to this error. We do however apologise for the inconvenience caused by having the technician onsite for longer than planned. If you would like to discuss this matter further, please don't hesitate to give us a call on 0800 424 335 and ask to talk to one of our managers and we will gladly see what we can do to assist.

Posted 1 year ago

“I had you come do a service on my computer and windows 11 was installed, however as explained it didn't come through properly due to a technical fault with Windows. My tech came back (whom is a very nice gentleman) and got it installed correctly. As agreed you reimbursed the additional visit which was very much appreciated.”

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Posted 2 years ago

Thank you for your feedback, Viv! We truly appreciate hearing your experience with Geeks on Wheels. Our biggest goal is to make sure our customers are always satisfied and leave feeling like their needs were met. We apoligise for the issue with the upgrade to Windows 11 and will be happy to assist you in the future.

Posted 2 years ago

“Hi I just met Ray and checked if he now could receive emails on his new iPhone, but unfortunately he cannot. I am sure Barnaby did his best, but we still have a problem with a new iPhone that does not receive emails. Please help. Thanks Margriet”

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Posted 2 years ago

Hi Margriet! We're sorry to hear that Ray's new iPhone is still not receiving emails! Sounds like something has gone awry and we will get Barnaby to give you a call to get Ray back up and running on the new phone.

Posted 2 years ago

“Helpful having the photos retrieved, but no help at all when they are loaded onto a computer that you have said needs replacing- and we cannot use!”

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Posted 2 years ago

Hi Ran, thank you for sharing your experience. We are grateful to hear that you appreciate our work in retrieving the photos and making them accessible again! We apologize that they have been put onto an older computer that needs replacing. If you want us to assist in putting the photos onto a different device that is more suitable we are more than happy to help to resolve this. Please call us on 0800 424 335 if you would like to discuss this further.

Posted 2 years ago

“I am waiting for another issue to be sorted remotely, was happy with the service but the main issue was unable to be sorted during the technicians visit.”

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Posted 2 years ago

Hi Amiria! Thank you for the review, we are happy to hear that you are happy with the service, and we will get the technician who was going to help remotely to call you today.

Posted 2 years ago

“Quick efficient and capable”

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Posted 2 years ago

Hi there, thank you for sharing your experience with us!

Posted 2 years ago

“Laptop couldn't be fixed so I got refunded”

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Posted 2 years ago

Thank you for taking the time to share your feedback. I apologize that you faced such issues. Paying $240 and still having no working machine is not the level of service we strive to give. We are very keen to discuss this with you further to better understand why you were charged without a workable solution. Please call 0800 424 335 and ask to speak to Andy so we can get this resolved.

Posted 2 years ago

“As much as I can say, the service of the work done is great. However, flip side, calling the 0800 customer service line is so frustrating as all they do is take my name & number & get someone to call me back. A call I would get towards the end of the day. Every single time I have called!”

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Posted 2 years ago

Thank you for your feedback. We strive to ensure our services are of the highest quality, and we're glad you were satisfied with the experience with the work done. We apologise that there has been a delay in getting a reply from our customer service line, during peak times there can be a delay with responses from our tech support line however we are working on improving this service to minimise these delays. Calls to our 0800424335 bookings team are normally answered within a few minutes of the call.

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,903 reviews