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Geeks on Wheels Reviews

4.8 Rating 5,991 Reviews

96 %

of reviewers recommend Geeks on Wheels

Company Reviews

4.8

Based on 5,991 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 19th February 2024

Geeks on Wheels 5 star review on 29th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 3rd August 2023

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first two experiences were amazing the third was ghastly and I felt ripped off and will be exploring other options next time.”

Posted 1 month ago

Hi Felicity. We take our customer experience very seriously and always aim to offer the best service possible, so if you haven't received that this time, then it is something we want to look into and improve. A manager is going to look into this for you and get in contact to try and assist in coming to a resolution! Thank you for sharing your experience so we can better the situation.

Posted 1 month ago

“keen to help. too limited in experience and knowledge of Apple devices and software in Dunedin”

Posted 2 months ago

Hi Peter. Thank you for the feedback on our service. We train all our staff and ensure that their knowledge is up to date, but unfortunately, not every piece of information can be memorized and taught, and even the most trained technicians will run into problems that they have not encountered before. We will endeavor to get more training to Dunedin to ensure their knowledge is up to date, however, so that we know that they know everything they should for Apple products.

Posted 2 months ago

“I found Vivek to be super helpful, efficient and pleasant to deal with. However, the call centre was a different story. I was not impressed. They couldn't give me a time only that he would be there between 8am and 12pm. I told them I had to leave at 11am so they said they'd book me as the first appointment, shortly after 8am. They didn't pass on, I had to leave at 11am. He had a meeting that morning that was scheduled and they knew about, When he did ring it was too late. I wasted a whole morning. You have to be able to book a time. Saying, sometime in the morning is not good enough.”

Posted 4 months ago

Hi Joanne, We're very sorry about the confusion with your booking on the 30th of November. Due to the nature of computer repair, we do not know how long jobs will generally run for so we are only able to provide either a morning or afternoon as a guide regarding when we'll arrive. But as you know, we do have the first appointment available for a specific time and the operator did book that time for you as requested. Unfortunately, after she had done that, a meeting was then booked over the top of that by a separate part of the business for our techs which led to our technician unable to get to you at the arranged time. We are very sorry for the confusion here as we usually spot issues like this before they occur. However in this case we did miss that and are very sorry for the oversight. I sincerely hope your issue was resolved and want to apologize again for what happened.

Posted 4 months ago

“Problem with Microsoft Office 365 Outlook Email not resolved after 2 visits. Either software is a dog or setup is not right.”

Posted 5 months ago

Hi Graham! Thank you for sharing your feedback! We see that Kieran is on his way back today to have a look and see if it is he software or something else going on, so we hope that this question gets resolved today!

Posted 5 months ago

“This job had problems but we got there thanks to your geek's research”

Posted 7 months ago

“I am not sure why you find it acceptable to charge me for a full hour when the man was only here for 37 minutes. So you owe me $20 but when will I receive it? I know you will hope that I come back to your firm but if I die in the meantime, you still owe me $20. That is not acceptable and what are you going to do about it? Do I have to approach Fair Go about it? How many other people are you doing that to? As regards to the mechanic, he needs to smarten up his appearance like do his hair.”

Posted 7 months ago

Hi Ana, we're sorry to hear that you've had this experience with our most recent appointment. We have reached out to a manager to try and get in contact with you to organize the refund of the $20 and get more information about the appointment.

Posted 7 months ago

“Ashvin was great to work with and attempted to resolve the issue as best he could, unfortunately, the standard resolution of installing $450 worth of new modems did not work.”

Posted 7 months ago

Hey Steve! We are thrilled to hear that Ashvin was great to work with, and it's unfortunate that our usual fix didn't work! If you want us to take another look at it and see if we can find another solution then give us a call on 0800 424 335! Thank you for the review!

Posted 7 months ago

“After a week of being with GoW, I am more than a $1000.00 out of pocket and my issue has still not been fixed. I was told I would need to purchase the updated version of microsoft windows as this may stop my computer from crashing. I agreed, this cost me $259.00. He also mentioned if I installed the MALWAREBYTES program this may stop my computer from crashing - this cost me $140 + GST. Unfortunately the tech person could NOT install the updated microsoft program, and mentioned it would be best if he took my laptop away, I had an important meeting later that day, and that he would have to book for time to come back at another time to collect the laptop, he then mentioned as I would be using GoW multiple times he recommended I purchase the GEEK PLUS individual package which cost $189 + GST. He then left and my techno cost for the labour was $136.60 + gst (this included the $15 call out fee). The techno guy came over the next day to collect to take my computer and mentioned they will need to install a new hard drive (cost = $219.00 + gst) and install the updated version of MS - as this will be done at their office space in Kilbirnie. The new hard drive would definitely stop my laptop from crashing. The laptop was returned a few days later plus the additional labour costs of $182.40 + gst. I am still awaiting a quote for the new battery and a new extension cord, which I was told would take them a couple of hours to send, it's now been a couple of days and I have still not received a quote. In the interim I have rang around and got a quote for a new battery & extension cord and with the additional labour costs - I was quoted $428.95. Note as mentioned my laptop is still crashing. Poor service for a lotta money paid so far. Not a happy chappie. After consulting with the manager - it was agreed that GoW would refund me part of my costs - I’m am satisfied with the managers decision and the refund amount”

Posted 8 months ago

Hi Heta, we're so sorry to hear you've had this experience! Good customer service is important to us and we usually find that the service we have supplied is great so reading through this it sounds like the ball has been dropped here somewhere. We are getting a manager to look deeper into this situation and contact you about it as well as get a quote sent to you!

Posted 8 months ago

“The initial problem that warranted my call was fixed promptly - however the Technician then changed something on my settings which took him a further 45 minutes to recify.”

Posted 9 months ago

Thank you for taking the time to leave a review. We really appreciate feedback from our customers about their experience. A 5-star standard is what we expect our customers to receive, we understand that this job may have taken longer than required due to the mistake made by the technician however we have looked into your appointment and it seems that the total time of the invoice did not exceed the minimum so luckily no additional charge was created due to this error. We do however apologise for the inconvenience caused by having the technician onsite for longer than planned. If you would like to discuss this matter further, please don't hesitate to give us a call on 0800 424 335 and ask to talk to one of our managers and we will gladly see what we can do to assist.

Posted 9 months ago

“I had you come do a service on my computer and windows 11 was installed, however as explained it didn't come through properly due to a technical fault with Windows. My tech came back (whom is a very nice gentleman) and got it installed correctly. As agreed you reimbursed the additional visit which was very much appreciated.”

Posted 10 months ago

Thank you for your feedback, Viv! We truly appreciate hearing your experience with Geeks on Wheels. Our biggest goal is to make sure our customers are always satisfied and leave feeling like their needs were met. We apoligise for the issue with the upgrade to Windows 11 and will be happy to assist you in the future.

Posted 10 months ago

“Hi I just met Ray and checked if he now could receive emails on his new iPhone, but unfortunately he cannot. I am sure Barnaby did his best, but we still have a problem with a new iPhone that does not receive emails. Please help. Thanks Margriet”

Posted 10 months ago

Hi Margriet! We're sorry to hear that Ray's new iPhone is still not receiving emails! Sounds like something has gone awry and we will get Barnaby to give you a call to get Ray back up and running on the new phone.

Posted 10 months ago

“Helpful having the photos retrieved, but no help at all when they are loaded onto a computer that you have said needs replacing- and we cannot use!”

Posted 11 months ago

Hi Ran, thank you for sharing your experience. We are grateful to hear that you appreciate our work in retrieving the photos and making them accessible again! We apologize that they have been put onto an older computer that needs replacing. If you want us to assist in putting the photos onto a different device that is more suitable we are more than happy to help to resolve this. Please call us on 0800 424 335 if you would like to discuss this further.

Posted 11 months ago

“I am waiting for another issue to be sorted remotely, was happy with the service but the main issue was unable to be sorted during the technicians visit.”

Posted 11 months ago

Hi Amiria! Thank you for the review, we are happy to hear that you are happy with the service, and we will get the technician who was going to help remotely to call you today.

Posted 11 months ago

“Quick efficient and capable”

Posted 11 months ago

Hi there, thank you for sharing your experience with us!

Posted 11 months ago

“Laptop couldn't be fixed so I got refunded”

Posted 1 year ago

Thank you for taking the time to share your feedback. I apologize that you faced such issues. Paying $240 and still having no working machine is not the level of service we strive to give. We are very keen to discuss this with you further to better understand why you were charged without a workable solution. Please call 0800 424 335 and ask to speak to Andy so we can get this resolved.

Posted 1 year ago

“As much as I can say, the service of the work done is great. However, flip side, calling the 0800 customer service line is so frustrating as all they do is take my name & number & get someone to call me back. A call I would get towards the end of the day. Every single time I have called!”

Posted 1 year ago

Thank you for your feedback. We strive to ensure our services are of the highest quality, and we're glad you were satisfied with the experience with the work done. We apologise that there has been a delay in getting a reply from our customer service line, during peak times there can be a delay with responses from our tech support line however we are working on improving this service to minimise these delays. Calls to our 0800424335 bookings team are normally answered within a few minutes of the call.

Posted 1 year ago

“I'm sorry I have not had such a good run with GOW lately. When my new computer was delivered it did not have virus protection even though I had been sold virus protection for my old computer and my licence was still current. I had to point this out. Another technician was told this and commented that virus protection wasn't everything because of phishing; this remark was unprofessional and deeply insulting to my intelligence. The same technician did not connect my printer, which I discovered too late.”

Posted 1 year ago

Hi Margaret, we are so sorry to hear you've had this experience with us. We always pride in ourselves on offering great service for all our customers and it sounds like we've failed this time. One of our managers will look into this and get back to you as soon as possible.

Posted 1 year ago

“The technician came to my house for a job that could have been done over the phone, My subscription to Geeks Plus had expired and nobody notified me of that, His service was excellent but unnecessary”

Posted 1 year ago

Hi Molly. Thanks for the review! It's good to hear that the service you received from John was excellent. It appears that the renewal invoice must have gone missing as our system shows we sent these out 28th of August. We will investigate this issue for you!

Posted 1 year ago

“I used the chat function initially as I didn't want to get a tech out until I knew it was an issue they could actually help with. The tech who came out was super lovely but wasn't aware of any workarounds to the issue I had so had to google like I had - the workaround found online didn't help so the tech rang a colleague for further advice & as it turns out it's a hardware issue so no workaround could resolve it and I was then given some info passed on from the other tech re what I need to purchase to try to resolve the issue. I think in terms of value for money this is advice I could have been given from the chat rather than a tech coming out & paying $152 for this advice. A bit disappointed to be honest.”

Posted 1 year ago

Hi Donna. Thanks for sharing your experience. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. Thank you for taking the time to discuss this with our Auckland manager to come to a solution. Please feel free to call 0800 424 335 if there is anything else you may need. Thanks again for the feedback!

Posted 1 year ago

“He didn't fix the phone, he said it would delete all messages.”

Posted 1 year ago

Hi Sidney. Thank you for letting us know your thoughts on our service. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. We’re keen to explore this more with you, we will be reaching out to you shortly to see if we are able to resolve this issue for you.

Posted 1 year ago

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Geeks on Wheels is rated 4.8 based on 5,991 reviews