Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,903 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,903 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The new email system is a mess - could some one please come and sort it out.”

Helpful Report

Posted 5 years ago

Sorry to hear this Caroline, I understand we have now resolved this for you, please get it touch if there are still any issues, thanks

Posted 5 years ago

“Did all i wanted and a bit more , i wasn't counting on it taking more than one hour. I just cant live with the fact that i paid someone $480 for 3 hours work . Im a 49 year experienced qualified LBP builder with lots of over heads and outlay and with that, Take many responsibilities and liability for my service . My sentiment is that you are not worth more than me , i pretty much have now to work 7 hours to pay for the privilege of your service . Not unhappy about the result or efficiency . But how come you think you are worth this much an hour ,Wow”

Helpful Report

Posted 5 years ago

Hi John, sorry to hear that you were not happy with our pricing, we do try to make sure every customer is aware of our costs prior to booking an appointment

Posted 5 years ago

“I felt less satisfied with Daniel compared to other technicians I have had. He turned up smelling strongly of tobacco or similar today. I feel he is young and needs to develop a more professional manner.”

Helpful Report

Posted 5 years ago

Hi Margaret, sorry to hear that you had that experience. We will have a discussion with Daniel in regards to this.

Posted 5 years ago

“manny had trouble understanding what i was asking of him and he set my computer t something i didnt under stand and had to have a callout to fix it”

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Posted 6 years ago

Hi Kevin, sorry to hear that Manny was not able to resolve all your issues with the set up. It is good to know that these issues have been corrected.

Posted 6 years ago

“John was invariably late.”

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Posted 6 years ago

Hi, sorry to hear that John was late to your appointments and for any inconvenience that this might have caused you.

Posted 6 years ago

“I know John said he still had to transfer some items from my old computer to the new (he took my old computer with him), but I didn't expect to be left without the Word application. (Your hotline man his since installed something to tide me over until John comes back on Thursday.) I also can't find my contact e-mail addresses. I hope he will eventually transfer them.”

Helpful Report

Posted 6 years ago

Hi Denis, sorry to hear that you were still left with lingering issues. I believe that the hotline and John have since been able to get these resolved.

Posted 6 years ago

“Acceptable but Jacob has disconnected our printer”

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Posted 6 years ago

“I was pleased with the flexibility shown by Armon, by pro-actively suggesting he come early, and I was very happy with his conduct - he was polite and respectful, and offered help when I needed it. I was happy with the way he got my computer working with the Deco unit upstairs, the patience he showed re-setting my passwords and the help with unpacking and setting up the new TV. I was disappointed he couldn't get the Bluetooth working from my computer (it is 'too old' apparently), that he couldn't get the Freeview tv working (it needs an aerial, apparently), and that he couldn't get my computer connected to the tv (I couldn't find an HDMI cable). So, not good outcomes overall, but not his fault I suppose. I did feel he over-explained things and spent a long time telling me why my wi-fi connection drops out, the intricacies of why he couldn't get the Bluetooth working, etc and that is reflected in the unexpectedly high bill. I think the outcomes I got could have been achieved in half the time and I wouldn't have felt quite so aggrieved at the cost. Anyway, in future I will keep a closer eye on the clock when using your services, and seek help for the simpler things (like setting up Netflix) from my friends and colleagues.”

Helpful Report

Posted 6 years ago

Hi Helen, Thank you very much for you feedback, we greatly appreciate the time you have taken to share your thoughts. I’m pleased we were able to discuss them further with you on the phone and clarify for you what services we can and can’t offer. I hope that the recommendations we’ve provided suit and that you are able to get things set up the way you want them to in good time

Posted 6 years ago

Geeks on Wheels is rated 4.8 based on 6,903 reviews