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Geeks on Wheels Reviews

4.8 Rating 6,024 Reviews

96 %

of reviewers recommend Geeks on Wheels

Company Reviews

4.8

Based on 6,024 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 19th February 2024

Geeks on Wheels 5 star review on 29th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 3rd August 2023

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expected Joseph at 4pm , Harold arrived at 3pm. Pleasant guy. No internet on ADSL, however phone working, needed someone to check modem functionality and connections. Harold spent time conversing with internet provider and testing alternate modems provided/ connections etc . After nearly x2 hours we still have no internet and now our POS system is dead. In worse position prior to service. Internet provider now organising Chorus to investigate. Invoice arrived promptly $253. rating X3 stars for service , x1 star for outcome”

Posted 3 years ago

Hi Neil, Thanks for the feedback, really sorry to hear things could be fixed and your POS system fell victim to the troubleshooting processes. Will follow up with Harry and the team to see if anything more can be done - and of course if you need assistance after Chorus visit please let us know! I'm sure we can look at providing some additional support at no extra cost

Posted 3 years ago

“Work has been done.”

Posted 3 years ago

Hi Caryl-Louise, thanks for the feedback, is there anymore you can tell us about your experience, perhaps what we could have done better? Our GM will be in touch to discuss further.

Posted 3 years ago

“As a result of the Geek going to an address in Greenlane when he was supposed to be in Titirangi he was 40 minutes late. However he was very apologetic and got straight to the task on arrival and a did what he could.”

Posted 3 years ago

Thanks for the feedback, sincere apologies for the address mix up!

Posted 3 years ago

“Job completed to satisfactory level”

Posted 3 years ago

Thanks for the review - hope we can get 5 next time!

Posted 3 years ago

“Thanks for the prompt attention. Was a shame we had to get you back a second time the following day. Hopefully all is now sorted!”

Posted 3 years ago

Thanks Jim, sorry we couldn't get it right first time but glad to see things should be all sorted now!

Posted 3 years ago

“The tech guys were very friendly and worked hard to complete the works. A couple of points for improvement maybe. - possibly make people aware of how long you think it will take to sort the issue. Wasn't aware till I paid that 4.5hrs was ticked up. As obviously they did some work back at the office. - hand out the scratch and win and then didn't actually discount it off the bill. Change of email from a different provider seems to be working well. Thanks for the work.”

Posted 3 years ago

“The help I've had over the phone was great. The solution to the problem I asked for some one to out to help with was there from the start. Yuri however turned up and told me there were multiple issues and that to fix it quickly would re quire a purchase of a new mesh system which he uses. Sounded great, but after he left I looked into the initial proposed idea of the staff member I spoke with on the phone more and sorted it. All it required was the I use the wifi signal from my routers for different items. I did it and it works fine. So, I'm an optimist and think Yuri was sincerely doing his best and his solution would also work. However I suggest in future take a little more time to source the issue and a little less selling as at least 50% of the time was spent going over the benefits of the proposed system. My rating is based on this service and not your company as a whole as above your phone help in my opinion solved the issue 80 to 90% the last bit just wasn't helped at all with the home visit.”

Posted 3 years ago

Hi Adam, thanks for your feedback! Much appreciated. Sorry to hear about the issues with the onsite visit, our GM will look into these straight away and get back to you!

Posted 3 years ago

“Good allround computer and printer intelligence leading to good, and friendly informed service”

Posted 3 years ago

“Technician, Christoff, was excellent. However disappointed that it cost over $400 to find that they couldn't fix the problem and it had to be returned to the vendor. Also, haven't had my laptop bag (black with red lining) returned yet.”

Posted 3 years ago

Hi Peter, sorry it couldn't be fixed but it looks like a lot of time was spent saving your data so at least we know that's now safe after the vendor fixes the issue.

Posted 3 years ago

“Good job, but when I just want to pay the bill don't put an immovable survey on my screen. Very annoying”

Posted 3 years ago

“After more than 2 hrs, I am still no further ahead than when I contacted you. My surface still doesn't work on a 4k monitor, and now wont complete the upgrade. Discussed back ups but didn't resolve, as per the networking. Suggested giving you surface to reinstall windows, but no costs discussed and no guarantees. It would be more cost effective to buy a new machine.”

Posted 3 years ago

Hi Steve, sorry to hear about this - We can have the technician get back in touch to discuss those costs and possible options - it looks like the appointment was left in progress waiting for an update to finish, I presume from this message that this didn't resolve the issue? We understand it can be frustrating when there isn't a silver bullet approach to the issues you are experiencing!

Posted 3 years ago

“did learn a frew bits but did not get the usual as done in past general check up of computers to find and remedy found issues, only focused on my noted items which are normally done as part of that general checking. unfortunately I could not hear properly or understand all of what this young person said, as did not speak clearly or in simple language for me to fully understand without repeated comments. I found the previous person better, but realise he has left. also dissapointed the system etc did not know the difference between wilson st in waihi and wilson rd in waihi beach, they are different towns and needed to be looked at and read properly by whoever set up the appointment etc.”

Posted 3 years ago

Hi Bob, thanks for your feedback, really appreciate it. Our GM will be in touch directly to discuss further with you but in the meantime, we have solved the address issue you mentioned, thanks for bringing that to our attention 👍

Posted 3 years ago

“Not happy. Computer has no sound, can't open particular files and can't scan. Nice guy but have to get him back to do job again”

Posted 3 years ago

Hi, really sorry to hear about this - our bookings should already be onto contacting you to set up a follow up appointment so we can get this sorted ASAP!

Posted 3 years ago

“Bad attitude to wife. Otherwise fast and efficient.”

Posted 3 years ago

Hi Russell, thanks for your feedback - sorry to hear about this, our GM will be in touch to discuss things further.

Posted 3 years ago

“Was a bit disappointed I had to wait 3 days for an available appointment. Also the technician was unable to find the exact fault with my system because my computer was running too slow for his callout diagnostics. All he could really say was there were indeed problems with the system and the recommendation was to buy a new system as mine was quite old. This I did. I think the charging model Geeks use is quite expensive. However, I thought my technician Val was very pleasant and as helpful as he could be in the circumstances.”

Posted 3 years ago

Hi Paul, thanks for your great feedback. Sorry to hear about the wait times, very high demand at the moment for our services! Glad you went with a new PC in the end, if you want help setting it up just lets us know, doesn't matter where you bought if from 👍

Posted 3 years ago

“Unsure why it took so long - the job was to reinstall Windows, and took 1.5 hours - but they had my computer for a whole week, and I had to call them for an update. Service was acceptable, my issue was resolved.”

Posted 3 years ago

Hi Fiona, sorry to hear about the delay and lack of communication. Our workshop is swapped right now with the increased demand to do non-contact pick ups and work offsite. I do apologise for the lack of good communication however, there is no excuse for that and we will strive to do much better in future. Thanks for your feedback though!

Posted 3 years ago

“I was happy with SeanS, but not happy with the call centre as I believe I was misinformed about costs for an upgrade to Window 10.”

() - Posted 4 years ago

Hi Linda, We are really grateful for your feedback. A 5 star standard is what we expect our customers to receive and we are sorry that you feel you haven’t quite had that. A 5 star standard is what we expect our customers to receive and we are interested to discuss further why you feel we haven’t quite delivered on that. Please feel free to call 0800 424 335 and discuss this further.

Posted 4 years ago

“Your serviceman was excellent But when I booked the job I am sure I was quoted $135 Per hour + discount for being gold card holder neither occurred”

Posted 4 years ago

Hi Gerry, good to hear that our technician was able to provide such an excellent service. Could you please call us on 0800 424 335 to discuss this further.

Posted 4 years ago

“The conversation I had with the call centre lead me to believe my battery could be replaced within 1-2 days and my laptop returned to me. However, it took 6 days and resulted in the technician needing to drop off my laptop on a public holiday. I am very grateful to him for doing this, but perhaps there needs to be better communication between the call centre and the technicians so that the expected time for the job is clear to the customer before they commit. The call centre also gave me the impression that the battery should be able to be replaced within the 1hr call out fee. However, I was charged this fee, plus 1.5hrs extra. Again, the call centre set an expectation that was not met. Perhaps there can be improved knowledge articles regarding common thin gs like battery replacements that the call centre can refer to.”

Posted 4 years ago

Hi Laura. We are really grateful for your feedback. We will discuss with the Call Centre to prevent something like this from occurring in the future. . We are interested to hear more about your experience so we can deliver our usual 5 star service. Please feel free to call us on 0800 424 335 and ask to speak to Logan (Customer Experience).

Posted 4 years ago

“Wasn't sure how confident the tech was as he phoned his manager for info. Seemed to use same screen several times.”

Posted 4 years ago

Hi, sorry to hear that you had a disappointing experience. We apologize and it is important we resolve this with you. We set very high standards of customer satisfaction and we’re sorry to hear that this standard has not been met. We are very keen to discuss this with you further to better understand your experience. Please call 0800 424 335 and ask to speak to Logan (Customer Experience)

Posted 4 years ago

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Geeks on Wheels is rated 4.8 based on 6,024 reviews