Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,005 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,005 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Taylor was able to quickly diagnose and fix my printer issues. He is a very knowledgeable technician and explained everything clearly. I like to have the same technician each time my computer needs attention. Hence the reason I have not given 5 stars is because there is a chance that next time I will have a different technician.”

Helpful Report

Posted 1 year ago

Hi Julie! We are so proud to know that Taylor was able to be such an excellent technician for you! We understand the ease that having a regular technician can bring, and if you do end up having a technician that you like, you are more than welcome to request that technician in the future. If you have a preferred technician we can also list this on your profile so that every time you book you get them, while they work at Geeks on Wheels. Thank you for the review and we hope this information gives you even more confidence in our service!

Posted 1 year ago

“Geeks on Wheels turned up at home in a timely manner, to be let in by my neighbour and the computer was fixed in good time to be delivered to me in the hospital, where I am a patient.”

Helpful Report

Posted 1 year ago

Hi Denise! Thank you for your feedback! We always aim to get our customers tech fixed in a reasonable time frame, so we are proud to know that we got it sorted for you in good time! Thank you again for the review!

Posted 1 year ago

“I was impressed by Jacob and the way he handled my problems. Hence, my decision to subscribe to your Geek Plus Individual. I will look forward to learning what this service provides.”

Helpful Report

Posted 1 year ago

Hi James! It's always great to hear when our technicians are doing well, and knowing that Jacob has been able to help with your tech troubles sufficiently is amazing news! We always hope you enjoy our Geek Plus service and we think you'll get great value out of it!

Posted 1 year ago

“Aaron was helpful and pleasant to deal with. Satisfied with his assistance and will request him again should we need help.”

Helpful Report

Posted 1 year ago

Hi Tony! We are so proud to know that Aaron was such a great technician for you! We are more than happy to send Aaron out again if any future tech troubles pop up! Thank you for the review.

Posted 1 year ago

“On time fast and expert did all i needed,did lose my contacts history but no biggie”

Helpful Report

Posted 1 year ago

Hi Stephen! Thank you for sharing your experience! We are sorry to hear that your contact history has been lost, and if you need us to see whether it can be recovered please give us a call on 0800 424 335 and we can book in a return visit.

Posted 1 year ago

“Been with Geeks for many years now, and have no complaints from day one to now. Vaughan was good, came on time and left after an hour. Answered the odd question I put to him.”

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Posted 1 year ago

Thank you for taking the time to review Geeks On Wheels and rating us 4 stars! We are so pleased to hear that you have no complaints after being with us for many years and were satisfied with Vaughan's punctuality and work. It's always great to see you Graham!

Posted 1 year ago

“I really appreciated Alex's conscientious, thoughtful approach and her persistence in resolving an issue that turned out to be unexpectedly tricky.”

Helpful Report

Posted 1 year ago

Thank you for your four-star review of Geeks on Wheels! I am so glad that Alex was able to help you with your issue. I appreciate your kind words about Alex’s conscientious, thoughtful approach and the determination to solve the problem for you. It's wonderful to know your experience was a positive one. Thank you again for taking the time to rate our services.

Posted 1 year ago

“Pleasant, courteous Technician. Appreciate the computer learning we gained thanks. Unfortunately, he needed to come back as one problem not sorted on the first visit. This incurred additional expense, inclusive of 'call out'.”

Helpful Report

Posted 1 year ago

Thank you for providing us with a 4 star rating for Geeks on Wheels! We greatly appreciate your feedback. We are sorry to hear that our technician had to come back as one problem was not resolved on the first visit. We understand that this incurred additional expense and we apologize for the inconvenience. Thank you for taking the time to talk to me so on the phone we were able to resolve your issue. We hope that the computer learning gained during the visits was beneficial.

Posted 1 year ago

“Excellent people, for skills and manners. A year ago, I would have given 5 stars. Now I can't because it's so difficult to get a call-back, even as a Hotline Member. Clearly not enough staff at that stage. Very, very frustrating to not even get a call-back on the same day!”

Helpful Report

Posted 1 year ago

Hi Gavan! Thank you for the feedback on our service. We apologize for the delays in getting back to you with your Helpline callbacks. Earlier in the year we were understaffed in this area, but the good news is we are now at full capacity and are answering calls the same day. Last week we did have two people sick, so it did cause delays but otherwise, we have now managed to be on top of our incoming calls most days! We understand the frustration of not being heard back the same day and do apologize again, but would love you to know that we are now back at full capacity and are getting through calls promptly like before! Thank you for the review and feedback!

Posted 1 year ago

“tried hard to fix the problem, initially, it worked but wouldn't 2nd time around (typical of technology). So I went to the supplier of the cutter, Roland who managed to sort problem it was not the computer but the program, needed to find a new cutting program (Cut Studio) other than the one (Sign Tools) that came with the design program that was compatible with the design program and Roland Cutter. Then have to convert the files to ESP to run with the new cutting program. CLEAR AS MUD”

Helpful Report

Posted 1 year ago

Hi Rata! It sounds like your fix was a complicated one, to say the least! We're glad to hear that the supplier Roland was able to resolve it through a complex system of changing software! Sometimes with older machines like that going to the supplier is a great way because they will know ways to make their products work, which we won't know without the insider information! Thank you for the great feedback!

Posted 1 year ago

“Efficient, nice personality.”

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Posted 1 year ago

Hi Laeis! Thank you for the 4-star review and feedback!

Posted 1 year ago

“Did a good job but more needs to be done. Another appointment requested”

Helpful Report

Posted 1 year ago

Hi Graham! Thank you for the feedback! We've let our call center team know that you would like another appointment to complete some further work!

Posted 1 year ago

“Competent efficient service, provided when it was promised”

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Posted 1 year ago

Hi John! Thank you for the review and feedback!

Posted 1 year ago

“Geek on Wheels employee Regan provided a thorough and comprehensive check on my computer and offered advice and tips on various topics such as the keychain function and passwords.Being a Luddite I appreciated that she explained things in a simple easily understandable way.”

Helpful Report

Posted 1 year ago

Hi there! Thank you for sharing your experience with Regan, we always want our technicians to be giving amazing service and it sounds like she did that for you! Clear communication and explanations are important to us to ensure our customers understand what's happening with their tech and be upskilled in their use, so we're proud to hear Regan did that for you! Thank you for the review.

Posted 1 year ago

“Usually very efficient. However I have found Sashika rather slow and less knowledgable than previous Technicians that we have had. This is not a complaint, just a personal opinion. The next time I request a call I would appreciate it if you could send one of the others.”

Helpful Report

Posted 1 year ago

Hi Ron! Thank you for your 4-star review! We appreciate your feedback about your experience and will use it to upskill our technicians! We understand that your experience with Sashika felt slower than with other Technicians that you have had, so we will make sure that Sashika gets further support to get up to speed! We have added a note to your profile to remind our call center that you would like a different tech next appointment.

Posted 1 year ago

“Wonderful to have Chris do the install. Friendly efficient and best of all. A great bloke.”

Helpful Report

Posted 1 year ago

Hi Raewyn! Thank you for the feedback on Chris' most recent appointment with you! We are glad to hear he is a great, friendly guy! We always want to have lovely techs that we know we can trust in the houses of Kiwi's up and down New Zealand, so we are proud to know Chris is one of them! Thank you again!

Posted 1 year ago

“Good communicator and was efficient in what she was able to do with my problems. Turned out my printer was the basis cause of my major issues.”

Helpful Report

Posted 1 year ago

Hi Ron! We are thrilled to know that your technician was able help with all your tech troubles. It's great to hear that she was able to pinpoint that the printer was the cause of them! Thank you for the review!

Posted 1 year ago

“Anthony D sorted out an issue we were having with our internet connection after changing service providers. He diagnosed the problem quickly, recommended an effective solution, installed a new router for us and made sure all of our devices were working. He was very good at explaining what he was doing as he went along, including what the options would cost, and he tidied up after himself too. Anthony D was also very personable, polite, arrived on time, and even coped well be being hassled by our puppy!”

Helpful Report

Posted 1 year ago

Hi there! Thank you for sharing your experience with Anthony D! We are thrilled to know that he was able to help get your internet connection resolved through installing a new router! Being able to give good clear communication is important in our services so that our customers are upskilled and informed on what's happening with their tech, so it's great to hear you mention this in the review so we know that we are doing the right thing! Thank you for the review!

Posted 1 year ago

“Responded quickly to our request for Geeks assistance. Keiran carried out a though and excellent job. Well done”

Helpful Report

Posted 1 year ago

Hi David! Thank you for sharing your experience with Kieran! We're proud to know that he was able to be thorough and provide such an excellent service! If you ever have further tech troubles, feel free to give us a call!

Posted 1 year ago

“Justin quickly identified that my existing Wi-Fi booster was not revivable after a power spike and he simply installed an unobtrusive TP-link deco Wi-Fi mess network instead, which has wonderful strong Wi-Fi coverage. Thank you Justin. You did spoil the experience a bit though by invoicing an excessive price above retail for the two Wi-Fi devices.”

Helpful Report

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 7,005 reviews