Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,563 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,563 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I need you back asap”

Helpful Report

Posted 2 years ago

Hi Sue, thank you for the 4-star rating. We will give you a call today and organise a technician to come out.

Posted 2 years ago

“Great service. He was new but sorted everything I needed done”

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Posted 2 years ago

Hi Julie, thank you for the positive review, we're glad to hear that everything you needed done was sorted!

Posted 2 years ago

“good service and friendly people”

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Posted 2 years ago

Hi Val, thanks for the positive review! We pride ourselves on our great team and quality customer service so are happy to hear you found it up to par!

Posted 2 years ago

“I have just purchased a new laptop via Geeks and Luke came today to get it all set up and transfer my data. Luke is pleasant to deal with, very patient and helpful with a determination to get things right. I appreciate his knowledge and assistance.”

Helpful Report

Posted 2 years ago

Hi there, we're glad you are all up and running with your new computer and we hope you're enjoying it! Thank you for the kind feedback we will make sure to pass this on to Luke, we're pleased to know he was determined to get things right. Thanks again for the review!

Posted 2 years ago

“Aaron provided great service, was knowledgeable and friendly.”

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Posted 2 years ago

Hi there, we're proud to know that Aaron did a great job! Thank you for the review.

Posted 2 years ago

“Service good and product happy with. Spoilt by arranging 8.30am and arriving at 9.30am. Disappointing.”

Helpful Report

Posted 2 years ago

Hi Mike, we are happy to hear that the service was good and that you're happy with the product. We do apologize for not arriving on the time arranged, sometimes our staff will get stuck within other jobs, or traffic and can cause delays, but we always aim to arrive as close to the designated time as possible. Thank you for the review.

Posted 2 years ago

“Taylor was able to quickly diagnose and fix my printer issues. He is a very knowledgeable technician and explained everything clearly. I like to have the same technician each time my computer needs attention. Hence the reason I have not given 5 stars is because there is a chance that next time I will have a different technician.”

Helpful Report

Posted 2 years ago

Hi Julie! We are so proud to know that Taylor was able to be such an excellent technician for you! We understand the ease that having a regular technician can bring, and if you do end up having a technician that you like, you are more than welcome to request that technician in the future. If you have a preferred technician we can also list this on your profile so that every time you book you get them, while they work at Geeks on Wheels. Thank you for the review and we hope this information gives you even more confidence in our service!

Posted 2 years ago

“Geeks on Wheels turned up at home in a timely manner, to be let in by my neighbour and the computer was fixed in good time to be delivered to me in the hospital, where I am a patient.”

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Posted 2 years ago

Hi Denise! Thank you for your feedback! We always aim to get our customers tech fixed in a reasonable time frame, so we are proud to know that we got it sorted for you in good time! Thank you again for the review!

Posted 2 years ago

“I was impressed by Jacob and the way he handled my problems. Hence, my decision to subscribe to your Geek Plus Individual. I will look forward to learning what this service provides.”

Helpful Report

Posted 2 years ago

Hi James! It's always great to hear when our technicians are doing well, and knowing that Jacob has been able to help with your tech troubles sufficiently is amazing news! We always hope you enjoy our Geek Plus service and we think you'll get great value out of it!

Posted 2 years ago

“Aaron was helpful and pleasant to deal with. Satisfied with his assistance and will request him again should we need help.”

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Posted 2 years ago

Hi Tony! We are so proud to know that Aaron was such a great technician for you! We are more than happy to send Aaron out again if any future tech troubles pop up! Thank you for the review.

Posted 2 years ago

“On time fast and expert did all i needed,did lose my contacts history but no biggie”

Helpful Report

Posted 2 years ago

Hi Stephen! Thank you for sharing your experience! We are sorry to hear that your contact history has been lost, and if you need us to see whether it can be recovered please give us a call on 0800 424 335 and we can book in a return visit.

Posted 2 years ago

“Been with Geeks for many years now, and have no complaints from day one to now. Vaughan was good, came on time and left after an hour. Answered the odd question I put to him.”

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Posted 2 years ago

Thank you for taking the time to review Geeks On Wheels and rating us 4 stars! We are so pleased to hear that you have no complaints after being with us for many years and were satisfied with Vaughan's punctuality and work. It's always great to see you Graham!

Posted 2 years ago

“I really appreciated Alex's conscientious, thoughtful approach and her persistence in resolving an issue that turned out to be unexpectedly tricky.”

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Posted 2 years ago

Thank you for your four-star review of Geeks on Wheels! I am so glad that Alex was able to help you with your issue. I appreciate your kind words about Alex’s conscientious, thoughtful approach and the determination to solve the problem for you. It's wonderful to know your experience was a positive one. Thank you again for taking the time to rate our services.

Posted 2 years ago

“Pleasant, courteous Technician. Appreciate the computer learning we gained thanks. Unfortunately, he needed to come back as one problem not sorted on the first visit. This incurred additional expense, inclusive of 'call out'.”

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Posted 2 years ago

Thank you for providing us with a 4 star rating for Geeks on Wheels! We greatly appreciate your feedback. We are sorry to hear that our technician had to come back as one problem was not resolved on the first visit. We understand that this incurred additional expense and we apologize for the inconvenience. Thank you for taking the time to talk to me so on the phone we were able to resolve your issue. We hope that the computer learning gained during the visits was beneficial.

Posted 2 years ago

“Excellent people, for skills and manners. A year ago, I would have given 5 stars. Now I can't because it's so difficult to get a call-back, even as a Hotline Member. Clearly not enough staff at that stage. Very, very frustrating to not even get a call-back on the same day!”

Helpful Report

Posted 2 years ago

Hi Gavan! Thank you for the feedback on our service. We apologize for the delays in getting back to you with your Helpline callbacks. Earlier in the year we were understaffed in this area, but the good news is we are now at full capacity and are answering calls the same day. Last week we did have two people sick, so it did cause delays but otherwise, we have now managed to be on top of our incoming calls most days! We understand the frustration of not being heard back the same day and do apologize again, but would love you to know that we are now back at full capacity and are getting through calls promptly like before! Thank you for the review and feedback!

Posted 2 years ago

“tried hard to fix the problem, initially, it worked but wouldn't 2nd time around (typical of technology). So I went to the supplier of the cutter, Roland who managed to sort problem it was not the computer but the program, needed to find a new cutting program (Cut Studio) other than the one (Sign Tools) that came with the design program that was compatible with the design program and Roland Cutter. Then have to convert the files to ESP to run with the new cutting program. CLEAR AS MUD”

Helpful Report

Posted 2 years ago

Hi Rata! It sounds like your fix was a complicated one, to say the least! We're glad to hear that the supplier Roland was able to resolve it through a complex system of changing software! Sometimes with older machines like that going to the supplier is a great way because they will know ways to make their products work, which we won't know without the insider information! Thank you for the great feedback!

Posted 2 years ago

“Efficient, nice personality.”

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Posted 2 years ago

Hi Laeis! Thank you for the 4-star review and feedback!

Posted 2 years ago

“Did a good job but more needs to be done. Another appointment requested”

Helpful Report

Posted 2 years ago

Hi Graham! Thank you for the feedback! We've let our call center team know that you would like another appointment to complete some further work!

Posted 2 years ago

“Competent efficient service, provided when it was promised”

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Posted 2 years ago

Hi John! Thank you for the review and feedback!

Posted 2 years ago

“Geek on Wheels employee Regan provided a thorough and comprehensive check on my computer and offered advice and tips on various topics such as the keychain function and passwords.Being a Luddite I appreciated that she explained things in a simple easily understandable way.”

Helpful Report

Posted 2 years ago

Hi there! Thank you for sharing your experience with Regan, we always want our technicians to be giving amazing service and it sounds like she did that for you! Clear communication and explanations are important to us to ensure our customers understand what's happening with their tech and be upskilled in their use, so we're proud to hear Regan did that for you! Thank you for the review.

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 7,563 reviews