Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,006 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Justin quickly identified that my existing Wi-Fi booster was not revivable after a power spike and he simply installed an unobtrusive TP-link deco Wi-Fi mess network instead, which has wonderful strong Wi-Fi coverage. Thank you Justin. You did spoil the experience a bit though by invoicing an excessive price above retail for the two Wi-Fi devices.”

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Posted 1 year ago

“Regan was an amazing young person who knew her job. I appreciated all her help and dedication . I didn’t expect it to take so long and cost more than I wished to spend. I would make sure to check the time if a next time is needed. Otherwise pleased with the service given by Regan.”

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Posted 1 year ago

Hi Lesley! We are thrilled to know that Regan was able to get your tech all set up and running, through her dedication to helping you! We do recognize that it took a bit longer than expected which caused it to cost more. Sometimes tech troubles can be larger than expected and require a bit more time to resolve but if you do have any more tech troubles cropping up we will make sure Regan (or the tech that comes) is attentive to the time!

Posted 1 year ago

“(I don't give perfect scores) Tim was very helpful - and resolved all the issues I had in a calm, friendly but professional manner. Didn't appear to mind a couple of stupid questions I asked. I would recommend him and GoW to friends K”

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Posted 1 year ago

Hi Kay! We are so happy to know that Tim was able to get all your tech troubles resolved! We don't find any question a stupid question because everyone has a different level of knowledge on their tech journey! Thank you for the great feedback!

Posted 1 year ago

“Rated very good but unfortunately problem was not able to be fixed in the end - not the fault of the technician but was crossing my fingers and hoping it would fix itself.”

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Posted 1 year ago

Hi Jen! Thank you for the feedback, it's unfortunate to hear that we were able to resolve your tech troubles in this situation, but we are glad to hear our technician was able to do the best they could for your situation! Thank you again for the review!

Posted 1 year ago

“While the Technician didn't actually fix the problem with my printer not printing from the laptop he set up a work-around by leaving the AVG Secure VPN off. It will then print. This is probably the best solution although it doesn't explain why this has happened now when it previously worked perfectly. I can only assume that it could have been an update to the AVG software that caused it.”

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Posted 1 year ago

Hi Rona! It sounds like your AVG update probably turned on the VPN which made the printer stop. VPNs very commonly make printers stop working so you usually have to disable them when you want to print. VPN software actually makes the computer look like it's on a different network, so when a computer is connected to the home network with a VPN on, it won't recognize printers on the same network. We're glad to hear you're up and running again!

Posted 1 year ago

“Very happy with the service from SamR today. Solved the problem that I asked him to and provided some good advice. Thank you.”

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Posted 1 year ago

Hello Michael, Thank you very much for your 4 star rating of Geeks on Wheels and for your kind words. We're very glad to know that SamR was able to solve your problem and provide you with some good advice. Your satisfaction is very important to us and we will continue to strive to provide you with quality service. Thank you again for your valuable feedback. Sincerely, Geeks on Wheels

Posted 1 year ago

“We had a couple of issues with our job at first, but the followup to rectify those issues was excellent. Would recommend Geeks on Wheels to others.”

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Posted 1 year ago

Thank you so much, Russell, for taking the time to rate Geeks on Wheels a 4-star. We are thrilled to hear that our follow up to rectify the issues you initially had with your job was excellent. We really appreciate your recommendation and kind words!

Posted 1 year ago

“Very helpful young man Sashika, who solved our issues.”

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Posted 1 year ago

Hi Margo! We're thrilled to hear Sashika was able to be very helpful in solving your issues! Thank you for the 5-star review!

Posted 1 year ago

“Very knowledgeable and helpful”

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Posted 1 year ago

Hi Lloyd! Thank you for the feedback and review!

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Hi Jeremy! Thank you for the 5-star review and feedback!

Posted 1 year ago

“Sam was very helpful. Just wait the whole afternoon for him to get to us.”

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Posted 1 year ago

Hi Juliana! We are thrilled to hear that Sam was able to be helpful with your tech setup! We are sorry to hear about the wait, and we are continuously looking at ways to improve our systems to try to speed up our processes so hopefully next time we achieve 5 stars!

Posted 1 year ago

“Jared came when said he would - did what I needed -”

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Posted 1 year ago

Hi Roger! We are thrilled to hear Jared was able to get what you needed to be done, and arrived on time! Thank you for the review!

Posted 1 year ago

“DonavanH didn't check my fb profile. I feel that's important”

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Posted 2 years ago

Hi Diana! We are sorry to hear that Donavan didn't check your FaceBook profile, whilst it's not in our usual checks to check over a FaceBook profile, we certainly can get him back out to check it if you would like! If you would like that, please give us a call on 0800 424 335.

Posted 2 years ago

“I would have put 5 but had to wait all day. Once the guy arrived then yes very efficient. He knew exactly what he was doing, to fix the problem. I answered on Time as I was informed finally that the technician would be there in 20 min…and was. Can’t understand the question re delivery?!”

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Posted 2 years ago

Hi Lawrence! Thank you for the review, we will certainly strive to hit that 5-star next time! We are glad to hear that once your technician arrived you found him to be knowledge and efficient in fixing the problem! Thank you for the review!

Posted 2 years ago

“HarryO was great , however the problem with the cameras losing wi fi connection periodically still continued.”

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Posted 2 years ago

Hi Ross! We're glad to hear that HarryO was a great technician for you! With your cameras, if you want us to have another crack at them and see if there is anything further we can do then please give us a call on 0800 424 335 and we can book in a tech to have a second look! Thank you for the review.

Posted 2 years ago

“Anothony completed a virus check on my laptop, saying that it was healthy. He highlighted that the broadband speed was slow and that I should have broadband fibre put in to speed up broadband speed. Unfortunately, he was unable to resolve that I am unable to receive emails and weather updates on my Samsung tablet due to lack of location infomation.”

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Posted 2 years ago

Hi Garth! Thank you for sharing your experiences during our recent visit! We always aim to try and fix every issue, and we're sorry to hear we weren't able to get everything sorted! If you want us to try to get the emails and weather updates going please give us a call on 0800424335. But we are happy to hear that Anthony was able to get the virus check done and gave you recommendations on your broadband! Thank you again for the review!

Posted 2 years ago

“Turned up on time and completed the job as required. Would have given 5 stars but there was confusion about the quoted price. Suggested the technician feedback this to the booking clerk in their call centre.”

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Posted 2 years ago

Hi there! Thank you for sharing your experience with us! We're happy to hear that we got the job sorted and turned up at the time requested! We're sorry we weren't able to hit that 5-star rating through the confusion about price and we will be sure to talk to the call centre to make sure next time it's a 5-star!

Posted 2 years ago

“After initial complications with sync issues, Geeks did come and remedy the problem they did not charge for this which was very much appreciated.”

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Posted 2 years ago

Thanks so much for your feedback. We really appreciate you taking the time to let us know about your experience. We want to make sure your experiences with Geeks on Wheels continue to be positive, and your feedback is invaluable. Please contact us on 0800 424 335 and ask for Paul to discuss this further

Posted 2 years ago

“James M was excellent. Courteous, not at all condescending to this non techie, and patiently went through everything. When I had to change yesterday's appointment to today at short notice, the staff member I dealt with was cheerful and helpful. Good team effort all round.”

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Posted 2 years ago

Thank you for your 4 star rating, Leanne! We're so glad to hear that James was excellent in your experience and that our staff members have been helpful in adjusting your appointment. It really is a team effort and we all appreciate your kind words.

Posted 2 years ago

“James calmly dealt with my requests in an effective manner.”

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Posted 2 years ago

Thank you, Caroline, for the 4 star rating of Geeks on Wheels. I'm glad to hear that James was able to deal with your requests. We really appreciate your positive feedback.

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 7,006 reviews