Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,006 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

Write Your review

Tell us how Geeks on Wheels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I thought the technican. took an little more time.but he went through everything.”

Helpful Report

Posted 2 years ago

Hi Kevin! Thank you for the review, we're sorry to hear that you felt like it took a little longer than wanted, but we're pleased to hear that he got through everything in that time!

Posted 2 years ago

“Sashika was so polite and friendly and knowledgeable. He did his absolute best to sort our problem.”

Helpful Report

Posted 2 years ago

Hi Virginia! We are happy to hear that you found Sashika a great asset to you! We always want our techs to be doing everything possible to get the problem sorted, and it's great to hear that he gave it all! Thank you for the review

Posted 2 years ago

“Thank you for your help, the young lady doing our job was brilliant. Who was to kno One NZ voice over the Internet only works on their equipment? One NZ has only just supplied the new modem sending their Tec to help install it by way of apology for the hassle, just as well as they discovered a broken wire which would have caused ongoing problems, it was a fluke discovery. Reconnecting our monitor for the solar system was also problematic as it had to be reconfigured at the inverter by the instal Tec from their company. It seems our job has been a learning curve for everybody and not the simple little project I first thought. Please pass on our thanks to your Tec as she was most helpful, polite and did her utmost to help and that alone will have me recommend you to other people. Regards Ivan Maher”

Helpful Report

Posted 2 years ago

Hi Ivan! Thank you for this hearty review! We are happy to hear Maddy was a great asset for you in helping with One NZ! It can be a pain when something seems like it can be simple but then lots of extra steps get put in place to make it a bigger hurdle to tackle, but we're proud to hear that Maddy was able to help you and guide you through these hurdles! We appreciate your recommendations and if you ever need further tech support feel free to give us a call!

Posted 2 years ago

“James was good. Knows his stuff. Clear advice. Will let you guys know once I decide on the best outcome for my HP.”

Helpful Report

Posted 2 years ago

Hi Reg! We are so happy to hear that James was a great asset for you! We always want our techs to give our customers the best advice so you can make a wise and informed opinion and we will patiently wait for your decision! Thank you for the review Reg.

Posted 2 years ago

“Excellent. The issue had been bugging me for a while and had me pulling my hair out... The techy showed up and was not 100% sure how to solve the issue himself which had me worried that I was wasting my money! He contacted the right people who pointed him in the right direction to solve the problem at hand. He learnt on the job, and he didn't let it slow him down which is great! Top marks!”

Helpful Report

Posted 2 years ago

Hi Ben! It's always nice to get a long-lasting issue resolved, especially when it comes to tech! We pride ourselves in having a good network of technicians so that if one runs into an issue that they can't resolve, they can call on someone else who will know and in the process upskill that tech! We are thrilled to hear that this worked out well for you, and shows us our strategy works! Thank you for the review!

Posted 2 years ago

“Ross contacted me and clearly signaled his arrival time. He was very knowledgeable and explained very well what was needed to improve the performance of my laptop, iPhone, and iPad. He was also quick and efficient.”

Helpful Report

Posted 2 years ago

Hi William. Thank you for sharing your experience with us! We always want to make sure our techs are always doing well for us customers so your feedback is crucial to our success there! It's great to hear that Ross was able to get you sorted well, and we will be sure to give him the recognition he deserves! Thank you again!

Posted 2 years ago

“You came when you said you will. A new scanner driver was installed which I am not happy with. The last one was way easier. It scans alright to the computer but after that I'm lost. This doesn't need to be hard.”

Helpful Report

Posted 2 years ago

Hi Roger, thank you for the review. We are sorry to hear you are struggling with your scanner now, if you would like further help with your scanner we can book a follow-up for you to help see if we can improve it. If you would like that please call us on 0800 424 335.

Posted 2 years ago

“good tech , i have a lot to understand , trying, and reley on good advice from others like Ashvin . can be a slow process for me . I given u an 8 rating something to Strive too. ps there was no Delivery here . comp service issue only.”

Helpful Report

Posted 2 years ago

Hi Roger! Thank you for the review! We always want to make sure our techs are going through and explaining what is happening throughout the process so all our customers can understand their tech better, so we are happy to hear that Ashvin achieves this for you! Thank you again.

Posted 2 years ago

“Punctual efficient courteous but expensive”

Helpful Report

Posted 2 years ago

Hi John! Thank you for sharing your experience with us, we are glad to hear you found our service a good experience. We usually hear that people see value in our price from our fantastic service, so we apologize for your experience with the expensive pricing. Thank you for the review.

Posted 2 years ago

“I called in Geeks when my printer broke down. Your rep was unable to repair so I decided to order a new one through Geeks. Was told it would be delivered, installed and the old one taken away. It took some time to instal the new printer - a suitable cable was not included. Luckily we found one amongst all the cables in our 'collection'. I was unaware that this was a WIFI printer and hope it works if my internet goes down. When it was finished I was told that the printer could not be taken away - I would have to dispose of it myself. I was very upset about this as this was one of the reasons I ordered through Geeks. I'd also point out that your rep should check what connections and cables are needed before ordering a new device. The same thing happened previously when I ordered a new printer through you. Your staff are helpful but things such as I mentioned above are irritating. And because of the complications with cables etc it means that things take longer - hence a higher charge. At this stage the printer is working fine, but quite honestly I would have preferred one that was not WIFI as we have a slow internet connection here and, unfortunately, fairly frequent outages. The less than perfect recommendation level reflects these problems, but I would use them again as Geeks offer a service that no-one else does and is useful to someone like me who is not very tech-savvy. The staff I have met (on two occasions) have been pleasant and helpful. But I hope my comments will be taken on board.”

Helpful Report

Posted 2 years ago

“Excellent service solved the problem Would use Geeks again”

Helpful Report

Posted 2 years ago

Thank you so much for your positive review, Owen! It is gratifying to hear that our service was able to solve your problem and that you would use us again. We appreciate your 4 star rating of Geeks on Wheels - it means a lot to us.

Posted 2 years ago

“Good service thank you, concise & clear. Just disappointed my emails which have accidentally been put under "trash' couldn't be put into "inbox"”

Helpful Report

Posted 2 years ago

Thank you for the 4-star rating, Mary! We're glad to hear that our services were both good and clear. Thank you again for your support! We will be reaching out regarding the issues with the emails going to trash as that should not be happening!

Posted 2 years ago

“Very happy with service from Chis”

Helpful Report

Posted 2 years ago

Thanks for the review Brian! We really appreciate it!

Posted 2 years ago

“I was happy with the service I got from Sashika.”

Helpful Report

Posted 2 years ago

Thanks Janet for your 4-star rating! I'm glad Sashika was able to provide you with the service you needed. It's great to hear that you were happy with your experience. Thank you!

Posted 2 years ago

“Although my problem wasn't sorted out on the day, recommendations were made and my technician called back three times to check on my progress and resolved a backup issue that had been niggling at me for days in ten seconds.”

Helpful Report

Posted 2 years ago

Hi Lisa! We are glad to hear we were able to resolve the backup issue that had been causing you grief! Technology can sometimes cause a lot of small issues that you just accept but you learn to accept, and so we always aim to fix those for you as well! Thank you for the review.

Posted 2 years ago

“John R was very good as opposed to Samir”

Helpful Report

Posted 2 years ago

Thank you, Peter, for giving Geeks on Wheels 4 stars! We're happy to hear that John R was very good.

Posted 2 years ago

“I thank you Sam for turning up and helping me”

Helpful Report

Posted 2 years ago

Hi Dorothy! Thank you for the review, and we will pass on your feedback to Sam!

Posted 2 years ago

“Good contact during the drawn-out process to recover, and save e-mail into our new G-Mail. Got as far as was possible before case closed.”

Helpful Report

Posted 2 years ago

Hi Steve! Thank you for sharing your experience with us! It's good to hear we were able to get most of your emails into your new Gmail! Thank you for your review

Posted 2 years ago

“Answered questions to my satisfaction. Very professional. Remedied the problem with google. Webmail is still a bit slow to load.”

Helpful Report

Posted 2 years ago

Hi Wanda! We are really grateful for your feedback. We aim to try to get all the problems remedied and resolved. It's unfortunate that your webmail is still a bit slow! If you do want that looked at further feel free to give us a call.

Posted 2 years ago

“Barnaby and Kieran (sp?) did a great job on my laptop and tablet. Kath Boswell.”

Helpful Report

Posted 2 years ago

Hi Kath! Thank you for sharing your experience with Barnaby and Kieran! It's awesome to hear that your laptop and tablet are now working well! If you ever need more help with your tech you know who to call!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 7,006 reviews