Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,906 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,906 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good tech , i have a lot to understand , trying, and reley on good advice from others like Ashvin . can be a slow process for me . I given u an 8 rating something to Strive too. ps there was no Delivery here . comp service issue only.”

Helpful Report

Posted 2 years ago

Hi Roger! Thank you for the review! We always want to make sure our techs are going through and explaining what is happening throughout the process so all our customers can understand their tech better, so we are happy to hear that Ashvin achieves this for you! Thank you again.

Posted 2 years ago

“Punctual efficient courteous but expensive”

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Posted 2 years ago

Hi John! Thank you for sharing your experience with us, we are glad to hear you found our service a good experience. We usually hear that people see value in our price from our fantastic service, so we apologize for your experience with the expensive pricing. Thank you for the review.

Posted 2 years ago

“I called in Geeks when my printer broke down. Your rep was unable to repair so I decided to order a new one through Geeks. Was told it would be delivered, installed and the old one taken away. It took some time to instal the new printer - a suitable cable was not included. Luckily we found one amongst all the cables in our 'collection'. I was unaware that this was a WIFI printer and hope it works if my internet goes down. When it was finished I was told that the printer could not be taken away - I would have to dispose of it myself. I was very upset about this as this was one of the reasons I ordered through Geeks. I'd also point out that your rep should check what connections and cables are needed before ordering a new device. The same thing happened previously when I ordered a new printer through you. Your staff are helpful but things such as I mentioned above are irritating. And because of the complications with cables etc it means that things take longer - hence a higher charge. At this stage the printer is working fine, but quite honestly I would have preferred one that was not WIFI as we have a slow internet connection here and, unfortunately, fairly frequent outages. The less than perfect recommendation level reflects these problems, but I would use them again as Geeks offer a service that no-one else does and is useful to someone like me who is not very tech-savvy. The staff I have met (on two occasions) have been pleasant and helpful. But I hope my comments will be taken on board.”

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Posted 2 years ago

“Excellent service solved the problem Would use Geeks again”

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Posted 2 years ago

Thank you so much for your positive review, Owen! It is gratifying to hear that our service was able to solve your problem and that you would use us again. We appreciate your 4 star rating of Geeks on Wheels - it means a lot to us.

Posted 2 years ago

“Good service thank you, concise & clear. Just disappointed my emails which have accidentally been put under "trash' couldn't be put into "inbox"”

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Posted 2 years ago

Thank you for the 4-star rating, Mary! We're glad to hear that our services were both good and clear. Thank you again for your support! We will be reaching out regarding the issues with the emails going to trash as that should not be happening!

Posted 2 years ago

“Very happy with service from Chis”

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Posted 2 years ago

Thanks for the review Brian! We really appreciate it!

Posted 2 years ago

“I was happy with the service I got from Sashika.”

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Posted 2 years ago

Thanks Janet for your 4-star rating! I'm glad Sashika was able to provide you with the service you needed. It's great to hear that you were happy with your experience. Thank you!

Posted 2 years ago

“Although my problem wasn't sorted out on the day, recommendations were made and my technician called back three times to check on my progress and resolved a backup issue that had been niggling at me for days in ten seconds.”

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Posted 2 years ago

Hi Lisa! We are glad to hear we were able to resolve the backup issue that had been causing you grief! Technology can sometimes cause a lot of small issues that you just accept but you learn to accept, and so we always aim to fix those for you as well! Thank you for the review.

Posted 2 years ago

“John R was very good as opposed to Samir”

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Posted 2 years ago

Thank you, Peter, for giving Geeks on Wheels 4 stars! We're happy to hear that John R was very good.

Posted 2 years ago

“I thank you Sam for turning up and helping me”

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Posted 2 years ago

Hi Dorothy! Thank you for the review, and we will pass on your feedback to Sam!

Posted 2 years ago

“Good contact during the drawn-out process to recover, and save e-mail into our new G-Mail. Got as far as was possible before case closed.”

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Posted 2 years ago

Hi Steve! Thank you for sharing your experience with us! It's good to hear we were able to get most of your emails into your new Gmail! Thank you for your review

Posted 2 years ago

“Answered questions to my satisfaction. Very professional. Remedied the problem with google. Webmail is still a bit slow to load.”

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Posted 2 years ago

Hi Wanda! We are really grateful for your feedback. We aim to try to get all the problems remedied and resolved. It's unfortunate that your webmail is still a bit slow! If you do want that looked at further feel free to give us a call.

Posted 2 years ago

“Barnaby and Kieran (sp?) did a great job on my laptop and tablet. Kath Boswell.”

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Posted 2 years ago

Hi Kath! Thank you for sharing your experience with Barnaby and Kieran! It's awesome to hear that your laptop and tablet are now working well! If you ever need more help with your tech you know who to call!

Posted 2 years ago

“Ross explained any problems carefully. He was competent and honest with work carried out.”

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Posted 2 years ago

Hi there! Thank you. Satisfied customers mean so much to us. Ross works hard to ensure that all his work is done in an honest and competent manner. We will be sure to let him know so he gets the recognition for a job well done!

Posted 2 years ago

“Kyle did a great job and solved our main problem, plus a couple of side issues!”

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Posted 2 years ago

Hi there! It’s incredibly satisfying to get such great feedback. Kyle works hard to ensure that all your problems are resolved and that you can use your tech again! Thank you for the review.

Posted 2 years ago

“Please thank Ross for his valuable time today.”

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Posted 2 years ago

Hi Phillip! We will pass on your thanks to Ross! Thank you for the review.

Posted 2 years ago

“Late for appt but excellent when here. A phone call to say going to be late would have helped”

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Posted 2 years ago

Hi Brian! We love to hear feedback for our clients. We're sorry our tech was late to the appointment and didn't communicate that with you, but I'm glad to hear once they arrived that it was excellent! Thank you for the review

Posted 2 years ago

“This was somewhat frustrating for both of us. The check up of the Adata Time Machine just went on and on and after quite a bit of time it stalled The solution took a while to sort. I think Tim did his best to do this. I had suggested early that the amount of space in my computer’s hd might be the problem. Tim deleted some apps and files to increase the capacity. He deleted the files in the Time Machine. Finally it worked. It was a bit frustrating and time consuming to work out how to fix the issue. But I appreciated his perseverance.”

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Posted 2 years ago

Hi Bonnie. We definitely understand that tech can be very frustrating. Sometimes the answer to a complicated problem doesn't jump out straight away but I'm glad to hear that Tim was able to find the issue and get you going! Sometimes with tech perseverance is key! Thank you for the review.

Posted 2 years ago

“Had to wait 5 days because of demand for services, but once here the tech, BarnabyA was very good.”

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Posted 2 years ago

Hi there Bob! Thank you for sharing your feedback. Sometimes we do get busy so we are sorry about the 5-day wait time, but it's great to hear once we got to you that our tech Barnaby was able to help you! Thank you again for the review.

Posted 2 years ago

“I am impressed with the reliable service offered by Geeks on Wheels. The computer technicians are first class.”

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Posted 2 years ago

Hi Ruth! Feedback is so important for us to know how our customers feel! We always aim to be good reliable tech support for anybody who needs it. Thank you for the review!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,906 reviews