Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Geeks on Wheels Reviews

4.8 Rating 6,071 Reviews

96 %

of reviewers recommend Geeks on Wheels

Company Reviews

4.8

Based on 6,071 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

Write Your review

Tell us how Geeks on Wheels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Geeks on Wheels 5 star review on 19th February 2024

Geeks on Wheels 5 star review on 29th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 3rd August 2023

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Technician was able to locate problem quickly and rectify. He also checked a number of other things on my PC, suggested improvements and explained what he was doing.”

Posted 2 years ago

Great to hear you had such a positive experience. We work really hard to offer the BEST customer experience so thank you for your feedback!

Posted 2 years ago

“Fred was on time. A courteous man who showed good kowledge.”

Posted 2 years ago

Hi Rob. Thanks for sharing your experience. Fred will be thrilled to hear your kind words.

Posted 2 years ago

“We were very pleased with the service provided by Heath. He was very pleasant to deal with and patiently listened to my probably not very clear explanation of the problems being experienced. He identified the key problem quickly after arrival and advised the action he considered required, explained the computer would be taken off site to Geek premises to be attended to and when it would be returned. It was returned 4 days earlier than initially indicated. (Note: We will phone Geeks tomorrow as 2 new problems were identified today.)”

Posted 2 years ago

Hi. Thanks for sharing your experience. We work really hard to offer the BEST customer experience so thank you for your feedback. We're glad that Heath was able to provide a much quicker turn-around time. We will get Heath to give you a ring you tomorrow to help sort out the remaining issues.

Posted 2 years ago

“Great! Solved my problem!”

Posted 2 years ago

Hi Sandy. Thank you for your feedback!

Posted 2 years ago

“Straightforward, no fuss. Gino helped check scanning from my desktop worked ok.”

Posted 2 years ago

Hi Jennifer. Awesome that we were able to help with your scanning issues. Thank you for the feedback!

Posted 2 years ago

“Callum was ok but took a long time to upload things and put a line into our computer to try and get the internet going but without success he couldn’t get it running but at least he got the page that I wanted off the screen which was good”

Posted 2 years ago

Hi Shirley. We really appreciate feedback from our customers about their experience. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. We’re keen to explore this more with you, so we invite you to please call us on 0800 424 335 to discuss your experience further. Just ask to speak to Kevin.

Posted 2 years ago

“Did nor transfer all photos to the new computer. Need Rohan to come back and fix.”

Posted 2 years ago

Hi Bas! We will make sure Rohan gets back to you to correct come finish off the data transfer.

Posted 2 years ago

“Good response times, friendly and useful assistance. Solved my issues.”

Posted 2 years ago

Hi Brian. Thank you for the great feedback. Being prompt and helpful is certainly an important aspect of our service. Thanks again!

Posted 2 years ago

“I do appreciate the fact that your staff always arrive promptly on time and are always very helpful with associated problems”

Posted 2 years ago

Hi Alison. We really appreciate feedback from our customers about their experience. Thank you for the positive review.

Posted 2 years ago

“Gino is very pleasant to deal with”

Posted 2 years ago

Thanks Robin!

Posted 2 years ago

“good came promptly and sorted problem.”

Posted 2 years ago

Thanks John!

Posted 2 years ago

“Mike, the Technician was well presented, polite, respectful and very helpful. My laptop was returned to me in working order. My only misgiving was that it was on the expensive side. Thank you Mike for a job well done.”

Posted 2 years ago

Thanks Shirley! We really appreciate the feedback!

Posted 2 years ago

“Prompt service, easy to deal with. We were keep informed of any developments e.g. original 'geek' phoned in sick so another was booked”

Posted 2 years ago

Thanks for the review Anne!

Posted 2 years ago

“Prompt and efficient service”

Posted 2 years ago

Thanks Bob! We really appreciate the feedback!

Posted 2 years ago

“HarryB was pleasant and helpful. Sadly however he was unable to get our printer working. It would be useful if your website said that Geeks on Wheels don't have expertise in solving software problems with printers. A phone consultation might have saved me paying $130 to find out my printer needs to be replaced - I could have put that money towards a new printer.”

Posted 2 years ago

Hi there! Good to hear HarryB was pleasant and helpful, however it is a shame that we weren't able to get your printer problem sorted! I do see that you still have time owing on your appointment so will contact you to discuss how we can help in order to get you set up with a new printer.

Posted 2 years ago

“Rohan is an excellent ambassador for your company. After resetting my Wireless Network Adapter I presumed all would be well. Unfortunately on booting up just now no wi fi connection occurred and the 'unable to connect' message was the same as it always was. However, using the newer Wireless Network Adapter that Rohan supplied is working now. Whether it will work tomorrow remains to be seen.........”

Posted 2 years ago

Hi Nick! Sounds like you had quite an interesting appointment! It's great to hear that Rohan is working hard to figure out and fix the issue you're having with your computer. Let us know if the new adapter doesn't work and we will see what else there is we can do for you!

Posted 2 years ago

“Rohan was so helpful and kind, and went above and beyond to help me and give extra advice. He was also very quick and professional. Wonderful service!”

Posted 2 years ago

Thanks Clemency! Great to hear our service was so wonderful! We look forward to seeing you again!

Posted 2 years ago

“Kevin was fantastic - friendly, helpful, and knowledgeable. Only one-star lost because case got closed prematurely by admin (but understandable during lockdown confusion)”

Posted 2 years ago

You're a tough customer Vincent, and we like it. Thanks for taking the time to leave feedback for us and for Kevin. We really appreciate it. Good to hear the admin issue was only a minor concern, we had to adjust our system on the fly to suit Lockdown so were a few kinks we've been ironing out as we work out way out of it. Thank you again for leaving us feedback!

Posted 2 years ago

“JP was awesome to deal with, came in and sorted out one of my issues pretty quickly explaining what he was doing as he worked through the process. While he couldn't solve the other issue he was able to offer a suitable replacement. He kept me up to date on the delays and followed through on what he had promised. Very happy with JP.”

Posted 2 years ago

Thanks Vicki! We will pass your great feedback onto JP for sure. It's important our technicians receive the recognition they deserve. A shame the 2nd issue wasn't resolvable but good to hear suitable alternative options were given!

Posted 2 years ago

“Both technicians were very helpful although one was somewhat tardy in getting back to me.”

Posted 2 years ago

Thanks for the feedback! Apologies for the tardy responses, we work really hard on providing outstanding customer service so it's a little disappointing we weren't at our 5-star standard this time!

Posted 2 years ago

«
1
2
...
6
7
8
9
10
»

Geeks on Wheels is rated 4.8 based on 6,071 reviews