Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,762 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,762 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 2nd July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rated very good but unfortunately problem was not able to be fixed in the end - not the fault of the technician but was crossing my fingers and hoping it would fix itself.”

Helpful Report

Posted 2 years ago

Hi Jen! Thank you for the feedback, it's unfortunate to hear that we were able to resolve your tech troubles in this situation, but we are glad to hear our technician was able to do the best they could for your situation! Thank you again for the review!

Posted 2 years ago

“While the Technician didn't actually fix the problem with my printer not printing from the laptop he set up a work-around by leaving the AVG Secure VPN off. It will then print. This is probably the best solution although it doesn't explain why this has happened now when it previously worked perfectly. I can only assume that it could have been an update to the AVG software that caused it.”

Helpful Report

Posted 2 years ago

Hi Rona! It sounds like your AVG update probably turned on the VPN which made the printer stop. VPNs very commonly make printers stop working so you usually have to disable them when you want to print. VPN software actually makes the computer look like it's on a different network, so when a computer is connected to the home network with a VPN on, it won't recognize printers on the same network. We're glad to hear you're up and running again!

Posted 2 years ago

“Very happy with the service from SamR today. Solved the problem that I asked him to and provided some good advice. Thank you.”

Helpful Report

Posted 2 years ago

Hello Michael, Thank you very much for your 4 star rating of Geeks on Wheels and for your kind words. We're very glad to know that SamR was able to solve your problem and provide you with some good advice. Your satisfaction is very important to us and we will continue to strive to provide you with quality service. Thank you again for your valuable feedback. Sincerely, Geeks on Wheels

Posted 2 years ago

“We had a couple of issues with our job at first, but the followup to rectify those issues was excellent. Would recommend Geeks on Wheels to others.”

Helpful Report

Posted 3 years ago

Thank you so much, Russell, for taking the time to rate Geeks on Wheels a 4-star. We are thrilled to hear that our follow up to rectify the issues you initially had with your job was excellent. We really appreciate your recommendation and kind words!

Posted 2 years ago

“Very helpful young man Sashika, who solved our issues.”

Helpful Report

Posted 3 years ago

Hi Margo! We're thrilled to hear Sashika was able to be very helpful in solving your issues! Thank you for the 5-star review!

Posted 3 years ago

“Very knowledgeable and helpful”

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Posted 3 years ago

Hi Lloyd! Thank you for the feedback and review!

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hi Jeremy! Thank you for the 5-star review and feedback!

Posted 3 years ago

“Sam was very helpful. Just wait the whole afternoon for him to get to us.”

Helpful Report

Posted 3 years ago

Hi Juliana! We are thrilled to hear that Sam was able to be helpful with your tech setup! We are sorry to hear about the wait, and we are continuously looking at ways to improve our systems to try to speed up our processes so hopefully next time we achieve 5 stars!

Posted 3 years ago

“Jared came when said he would - did what I needed -”

Helpful Report

Posted 3 years ago

Hi Roger! We are thrilled to hear Jared was able to get what you needed to be done, and arrived on time! Thank you for the review!

Posted 3 years ago

“DonavanH didn't check my fb profile. I feel that's important”

Helpful Report

Posted 3 years ago

Hi Diana! We are sorry to hear that Donavan didn't check your FaceBook profile, whilst it's not in our usual checks to check over a FaceBook profile, we certainly can get him back out to check it if you would like! If you would like that, please give us a call on 0800 424 335.

Posted 3 years ago

“I would have put 5 but had to wait all day. Once the guy arrived then yes very efficient. He knew exactly what he was doing, to fix the problem. I answered on Time as I was informed finally that the technician would be there in 20 min…and was. Can’t understand the question re delivery?!”

Helpful Report

Posted 3 years ago

Hi Lawrence! Thank you for the review, we will certainly strive to hit that 5-star next time! We are glad to hear that once your technician arrived you found him to be knowledge and efficient in fixing the problem! Thank you for the review!

Posted 3 years ago

“HarryO was great , however the problem with the cameras losing wi fi connection periodically still continued.”

Helpful Report

Posted 3 years ago

Hi Ross! We're glad to hear that HarryO was a great technician for you! With your cameras, if you want us to have another crack at them and see if there is anything further we can do then please give us a call on 0800 424 335 and we can book in a tech to have a second look! Thank you for the review.

Posted 3 years ago

“Anothony completed a virus check on my laptop, saying that it was healthy. He highlighted that the broadband speed was slow and that I should have broadband fibre put in to speed up broadband speed. Unfortunately, he was unable to resolve that I am unable to receive emails and weather updates on my Samsung tablet due to lack of location infomation.”

Helpful Report

Posted 3 years ago

Hi Garth! Thank you for sharing your experiences during our recent visit! We always aim to try and fix every issue, and we're sorry to hear we weren't able to get everything sorted! If you want us to try to get the emails and weather updates going please give us a call on 0800424335. But we are happy to hear that Anthony was able to get the virus check done and gave you recommendations on your broadband! Thank you again for the review!

Posted 3 years ago

“Turned up on time and completed the job as required. Would have given 5 stars but there was confusion about the quoted price. Suggested the technician feedback this to the booking clerk in their call centre.”

Helpful Report

Posted 3 years ago

Hi there! Thank you for sharing your experience with us! We're happy to hear that we got the job sorted and turned up at the time requested! We're sorry we weren't able to hit that 5-star rating through the confusion about price and we will be sure to talk to the call centre to make sure next time it's a 5-star!

Posted 3 years ago

“After initial complications with sync issues, Geeks did come and remedy the problem they did not charge for this which was very much appreciated.”

Helpful Report

Posted 3 years ago

Thanks so much for your feedback. We really appreciate you taking the time to let us know about your experience. We want to make sure your experiences with Geeks on Wheels continue to be positive, and your feedback is invaluable. Please contact us on 0800 424 335 and ask for Paul to discuss this further

Posted 3 years ago

“James M was excellent. Courteous, not at all condescending to this non techie, and patiently went through everything. When I had to change yesterday's appointment to today at short notice, the staff member I dealt with was cheerful and helpful. Good team effort all round.”

Helpful Report

Posted 3 years ago

Thank you for your 4 star rating, Leanne! We're so glad to hear that James was excellent in your experience and that our staff members have been helpful in adjusting your appointment. It really is a team effort and we all appreciate your kind words.

Posted 3 years ago

“James calmly dealt with my requests in an effective manner.”

Helpful Report

Posted 3 years ago

Thank you, Caroline, for the 4 star rating of Geeks on Wheels. I'm glad to hear that James was able to deal with your requests. We really appreciate your positive feedback.

Posted 3 years ago

“I thought the technican. took an little more time.but he went through everything.”

Helpful Report

Posted 3 years ago

Hi Kevin! Thank you for the review, we're sorry to hear that you felt like it took a little longer than wanted, but we're pleased to hear that he got through everything in that time!

Posted 3 years ago

“Sashika was so polite and friendly and knowledgeable. He did his absolute best to sort our problem.”

Helpful Report

Posted 3 years ago

Hi Virginia! We are happy to hear that you found Sashika a great asset to you! We always want our techs to be doing everything possible to get the problem sorted, and it's great to hear that he gave it all! Thank you for the review

Posted 3 years ago

“Thank you for your help, the young lady doing our job was brilliant. Who was to kno One NZ voice over the Internet only works on their equipment? One NZ has only just supplied the new modem sending their Tec to help install it by way of apology for the hassle, just as well as they discovered a broken wire which would have caused ongoing problems, it was a fluke discovery. Reconnecting our monitor for the solar system was also problematic as it had to be reconfigured at the inverter by the instal Tec from their company. It seems our job has been a learning curve for everybody and not the simple little project I first thought. Please pass on our thanks to your Tec as she was most helpful, polite and did her utmost to help and that alone will have me recommend you to other people. Regards Ivan Maher”

Helpful Report

Posted 3 years ago

Hi Ivan! Thank you for this hearty review! We are happy to hear Maddy was a great asset for you in helping with One NZ! It can be a pain when something seems like it can be simple but then lots of extra steps get put in place to make it a bigger hurdle to tackle, but we're proud to hear that Maddy was able to help you and guide you through these hurdles! We appreciate your recommendations and if you ever need further tech support feel free to give us a call!

Posted 3 years ago

Geeks on Wheels is rated 4.8 based on 7,762 reviews