Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,006 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ross explained any problems carefully. He was competent and honest with work carried out.”

Helpful Report

Posted 2 years ago

Hi there! Thank you. Satisfied customers mean so much to us. Ross works hard to ensure that all his work is done in an honest and competent manner. We will be sure to let him know so he gets the recognition for a job well done!

Posted 2 years ago

“Kyle did a great job and solved our main problem, plus a couple of side issues!”

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Posted 2 years ago

Hi there! It’s incredibly satisfying to get such great feedback. Kyle works hard to ensure that all your problems are resolved and that you can use your tech again! Thank you for the review.

Posted 2 years ago

“Please thank Ross for his valuable time today.”

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Posted 2 years ago

Hi Phillip! We will pass on your thanks to Ross! Thank you for the review.

Posted 2 years ago

“Late for appt but excellent when here. A phone call to say going to be late would have helped”

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Posted 2 years ago

Hi Brian! We love to hear feedback for our clients. We're sorry our tech was late to the appointment and didn't communicate that with you, but I'm glad to hear once they arrived that it was excellent! Thank you for the review

Posted 2 years ago

“This was somewhat frustrating for both of us. The check up of the Adata Time Machine just went on and on and after quite a bit of time it stalled The solution took a while to sort. I think Tim did his best to do this. I had suggested early that the amount of space in my computer’s hd might be the problem. Tim deleted some apps and files to increase the capacity. He deleted the files in the Time Machine. Finally it worked. It was a bit frustrating and time consuming to work out how to fix the issue. But I appreciated his perseverance.”

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Posted 2 years ago

Hi Bonnie. We definitely understand that tech can be very frustrating. Sometimes the answer to a complicated problem doesn't jump out straight away but I'm glad to hear that Tim was able to find the issue and get you going! Sometimes with tech perseverance is key! Thank you for the review.

Posted 2 years ago

“Had to wait 5 days because of demand for services, but once here the tech, BarnabyA was very good.”

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Posted 2 years ago

Hi there Bob! Thank you for sharing your feedback. Sometimes we do get busy so we are sorry about the 5-day wait time, but it's great to hear once we got to you that our tech Barnaby was able to help you! Thank you again for the review.

Posted 2 years ago

“I am impressed with the reliable service offered by Geeks on Wheels. The computer technicians are first class.”

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Posted 2 years ago

Hi Ruth! Feedback is so important for us to know how our customers feel! We always aim to be good reliable tech support for anybody who needs it. Thank you for the review!

Posted 2 years ago

“Concern re: opening possible Spam was attended to satisfactorily, also the problem with slow sending via Outlook. Thank you.”

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Posted 2 years ago

Hi Irene! Thank you for the review. We always love to hear feedback about our services and I'm happy to hear that your emails will be far better to use now!

Posted 2 years ago

“Fairly successful until had to talk to a Spark person over the phone, which took half an hour to go through the process for connection. The Internet now working much of the time but not always.”

Helpful Report

Posted 2 years ago

Hi Milton! Thanks for sharing your experience! I'm glad to hear we could get the internet working, however if you do need further help trying to get it more consistent, feel free to give us another call on 0800 424 335 and we can have a further look!

Posted 2 years ago

“Some really helpful tips around email on things I had struggled with for some time”

Helpful Report

Posted 2 years ago

Thank you! Glad we give you some good and helpful tips for your emails!

Posted 2 years ago

“All good. All Phone correspondence and communication was great. Turned up on time. Gave me good options for moving forward. Only issue would be the time and money over the hour due to the computer doing a memory test. If this is started in that first hour, there should be some dialogue about the extra cost during this time. I could have done that test myself again, as I said I had done one already, and not gone over the inital hour.”

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Posted 2 years ago

Hi Mark. We really appreciate feedback from our customers about their experience. It's pleasing to hear we could offer sound advice for moving forward with your tech. If you would like to discuss the additional time, please give us a call on 0800 424 335 and ask to speak to Reuben and we can investigate this further to find a remedy

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thank you so much, Lisa!

Posted 2 years ago

“Competent technician, but one small mis-step threw off prompt solution. Geeks on Wheels very responsive to concerns and addressed it promptly.”

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Posted 2 years ago

Thank you for your review Matthew. We believe that taking ownership of mistakes is important and do our best to provide a fair solution. Thanks for using our service and we hope to see you again!

Posted 2 years ago

“I was delighted with the service provided by Tim. He was able to place my phone back in its original space in the dining room where it should have been. He was also able to clean up the mess of cords in a jumble sitting behind my computer. And also set a default font for me on Word and Excel which I was unaware of how to do and neither was the previous technician. In effect he cleaned up the shambles left by your previous employee.”

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Posted 2 years ago

Hi Andrea! So glad to hear that Tim was a great experience this time! He's definitely a top-notch tech and he loves to help everyone with their tech troubles. Thank you for giving us a chance to send him out to you!

Posted 2 years ago

“Initial problem was resolved realitivly easily however another issue with my printer was discovered after Ross left. The printer tray extension will no longer close it appears it was opened too far & is now stuck.”

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Posted 2 years ago

Hi Caralyn, thank you for the review. We're sorry to hear the printer tray isn't closing anymore. A manager will get in contact later today to try and find a resolution.

Posted 2 years ago

“I had some questions arising from a visit by a technician today Then manager rang me up very promptly and fully answered and addressed my concerns. This shows great management and good communication processes by the company. I still recommend them”

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Posted 2 years ago

Hi Peter! Glad to hear we were able to get back to you and get things all sorted! We appreciate your willingness to give us the chance to resolve the issues!

Posted 2 years ago

“Prompt and efficient”

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Posted 2 years ago

Thank you, Noel!

Posted 2 years ago

“Competent technician Got a difficult job done”

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Posted 2 years ago

Thank you, Sidney! Happy to hear our technician was able to sort out those sticky tech situations you can find yourself in! If you ever need extra tech help, we are happy to be of assistance!

Posted 2 years ago

“Gino listened well, was considerate, problem solved, consulted with his team and came up with solutions for the laptop changes I requested. Thank you Gino. I would recommend you as a professional and competent person and ‘geek on wheels’”

Helpful Report

Posted 2 years ago

Thank you for the wonderful review! We love to hear when customers are satisfied, and it's great to see that Gino was able to help you achieve that! We will be happy to help again when more tech issues arise!

Posted 2 years ago

“Happy with the service and results… very helpful”

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Posted 2 years ago

Thank you, Donald! We aim to please, and get you into a good place with your tech! If you ever need more tech support we are here to help.

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 7,006 reviews