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Geeks on Wheels Reviews

4.8 Rating 6,096 Reviews

96 %

of reviewers recommend Geeks on Wheels

Company Reviews

4.8

Based on 6,096 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 19th February 2024

Geeks on Wheels 5 star review on 29th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 3rd August 2023

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We really like using Geeks on Wheels and the service is excellent. It was just disappointing that when we went to use the computer it had a password/passcode on it that we didn’t know so we can’t use the brand new computer that we paid nearly $3000.00 for. We now have to get the tech back and we have busy lives which is a pain.”

Posted 3 years ago

Hi Derek, thank you for letting us know. It can be a bit disappointing when things like this happen, so our apologies that this was the case. We have passed on the message to the tech in question who has sent you an email with the details earlier this morning. If you are not able to resolve it with the provided details then feel free to call the Call Centre on 0800 424 335 and we'll be able to book a Follow Up appointment at a time that suites yourself to get it resolved.

Posted 3 years ago

“Very good and helpful service”

Posted 3 years ago

Thank you very much for the review!

Posted 3 years ago

“Found Sanju very pleasant and very helpful and knows his job,would ask for him again if need be”

Posted 3 years ago

Thank you for the lovely feedback for Sanju! We are glad to hear that his visit all went well.

Posted 3 years ago

“I'd made a mess of my iMac's 'innards', well beyond my capacity to sort out the mess. I was impressed with Kevin's determination to find the causes of, and thence solutions to, the problems. I'm grateful for the great job he did.”

Posted 3 years ago

Hi Pauline. If you’re pleased, we’re pleased. Thank you. Kevin will be pleased you were impressed with his work. We look forward to the next time we can help you with your technology.

Posted 3 years ago

“While not being able to sort out all my computer issues in the allocated time, Donovan the technician was friendly, efficient and knowledgeable. I would not hesitate to recommend Donovan to anyone.”

Posted 3 years ago

Thank you Lynne! Donavan will be pleased to hear you enjoyed your appointment with him despite one of the issues not being able to be fixed.

Posted 3 years ago

“although geeks on wheels were unable to help me. I found them professional and very aproachable. and willing to help me”

Posted 3 years ago

Hi Maree. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual standard. Thank you for giving us the opportunity to rectify the situation and letting us know about it in the first place. All the best, BrianC.

Posted 3 years ago

“The assigned Geek did not solve the problem of a phantom account appearing in Windows 10. which was subsequently found to be associated with ESET which can create a Phantom account. The Geek Manager contacted me promptly and refunded the cost of the visit.”

Posted 3 years ago

Hi John. Thanks for sharing your experience and giving us the opportunity to correct your experience. We regret that the Geek you saw was unable to resolve the issue while onsite with you. We have turned this into a learning opportunity to help improve our technician's knowledge to meet our normal high standards. Thanks again for taking the time to review us! We hope to see you again in the future!

Posted 3 years ago

“Glen was fine, and altho' we were only doing a 'Computer WOF' we would be happy to have Glen back for any future assistance required. The payment was made at the time to Glen. Regards”

Posted 3 years ago

Hi Bob, many thanks for the wonderful review for Glen. That is excellent to hear and I'm sure he will more than happy to see you again if and when you require it!

Posted 3 years ago

“Sam was my technician and did aa good and honest appraisal with the result that I now have a new computer which he has installed. There was a technical issue with transferring date to the new computer, not helped by the Microsoft system being temporarily down with the result that it was necessary to attend to this remotely later in the day. Andi J (hope I've got this correct) was my contact and I must say he was absolutely incredible, checking various aspects and keeping in touch the whole time. Well done Geeks.”

Posted 3 years ago

Hi John. Wow! This is excellent feedback for both Sam, Andy(H) and for us. First of all, thank you very much for the wonderful review. Glad they were able to get you all sorted and hope you are enjoying the new computer. The slight hiccup / delay with the Microsoft outage was not a fun time for everyone when that happened. We will pass on the feedback to both Sam and Andy as they will greatly appreciate it. Many thanks once again.

Posted 3 years ago

“Unfortunately, my usual Geek, that has been coming to us is no longer with you guys. :( However, I was pleased to have Joseph come, and found him to be patient, and answered the many questions I had. Will be happy to have Joseph come again :)”

Posted 3 years ago

Hi Irene, very sorry to hear that your usual tech has moved on but on that flip side of that coin, happy to hear that hopefully Joseph will be the new “go-to” going forward :) Thank for the feedback for him, he and us greatly appreciate it.

Posted 3 years ago

“Good service tailored to my needs, thanks”

Posted 3 years ago

You are most welcome Tony, thrilled to hear!

Posted 3 years ago

“On time, efficient and helpful”

Posted 3 years ago

Thank you Wendy!

Posted 3 years ago

“Very professional and friendly ...... on time.......thank you”

Posted 3 years ago

Thank you for the feedback Lana! See you next time.

Posted 3 years ago

“Informative ... helpful ... good communication ... prompt service.”

Posted 3 years ago

Thank you for the feedback Luanne, much appreciated!

Posted 3 years ago

“Sam S was excellent as always - prompt efficient understanding and subsequent execution of all necessary tasks onsite and in the lab. Helpful instructions to me. As a hotline customer for many years I can say the onsite visits from individual technicians has been excellent (except one instance where a less experienced person presented) but the process to get a technician to call back or help you remotely or make an appointment can be prolonged because of staff shortage? Hopefully now all my computer and internet issues have been solved once and for all so I won’t be needing any more extensive help but the occasional calls to the hotline I hope can be faster! Thank you to Sam and the team.”

Posted 3 years ago

Thanks for the feedback, you're right, we have been low on staff in WLG just recently but we have 4 new recruits hitting the road here as we speak so shouldn't have anymore delays going forward!

Posted 3 years ago

“Well presented, on time, listened to my reason for need of a Geek Looked at problem and then explained how could fix it. Told me costs involved Very professional.”

Posted 3 years ago

Thanks Catherine, much appreciated!

Posted 3 years ago

“The Trend Maximum Security system was installed but not active when the Harry left. I think I have installed it properly now onto the computer.”

Posted 3 years ago

Hi Linda, we'll make sure Harry follows up straight away just to be safe

Posted 3 years ago

“Always good”

Posted 3 years ago

Thanks Les!

Posted 3 years ago

“Very efficient. Dealt with the problem thoroughly and gave advice.”

Posted 3 years ago

Thanks Lea, great to hear!

Posted 3 years ago

“Helpful staff generally solve our problems well”

Posted 3 years ago

Thanks Jim!

Posted 3 years ago

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Geeks on Wheels is rated 4.8 based on 6,096 reviews