Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,006 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“JP was awesome to deal with, came in and sorted out one of my issues pretty quickly explaining what he was doing as he worked through the process. While he couldn't solve the other issue he was able to offer a suitable replacement. He kept me up to date on the delays and followed through on what he had promised. Very happy with JP.”

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Posted 3 years ago

Thanks Vicki! We will pass your great feedback onto JP for sure. It's important our technicians receive the recognition they deserve. A shame the 2nd issue wasn't resolvable but good to hear suitable alternative options were given!

Posted 3 years ago

“Both technicians were very helpful although one was somewhat tardy in getting back to me.”

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Posted 3 years ago

Thanks for the feedback! Apologies for the tardy responses, we work really hard on providing outstanding customer service so it's a little disappointing we weren't at our 5-star standard this time!

Posted 3 years ago

“Paul gave a very polite and patient investigation of the problem and had it fixed with 30 min or less.”

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Posted 3 years ago

Hi Mary and Andrew. Thank you so much for the wonderful review and feedback for Paul. We are thrilled to hear that the remote session went well. Let us know if there is anything else we can help with.

Posted 3 years ago

“Good service”

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Posted 3 years ago

Thanks Rochelle!

Posted 3 years ago

“I was very happy to have a return visit from Lee S, which sorted a recurring issue. I have had no luck with the 0800 number, so eventually resorted to the Wellington number, which led to quick resolution.”

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Posted 3 years ago

Thanks for the review Gay! Apologies for the issues with the 0800 number! Glad to hear everything got sorted in the end!

Posted 3 years ago

“Speedy service but took 2 goes to fix erratic fault”

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Posted 3 years ago

Thanks for the review Hugh, it's a shame the repair took 2 attempts but we're glad we got to the bottom of it eventually!

Posted 3 years ago

“Lee was very helpful, he answered our questions and made sure we understood the answers. He is professional and a pleasure to deal with. There was a communication breakdown about the timing of a return visit which was resolved quickly after I rang the 0800 number.”

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Posted 3 years ago

Thanks for the feedback John! Lee will be delighted with your feedback. We’re looking forward to the next time we can help you

Posted 3 years ago

“Rohan was thorough and helpful.”

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Posted 4 years ago

Thanks for the feedback for Rohan, Gavin! See you next time!

Posted 4 years ago

“Hi Had very helpful service and appreciated all the advice.”

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Posted 4 years ago

Thank you for the review!

Posted 4 years ago

“We like weonsuk. He was friendly, explained things well and I felt like I could trust him. He arrived on time”

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Posted 4 years ago

Thanks for the feedback, Jane! We will pass that info onto Weonsuk

Posted 4 years ago

“I would like my return appointment”

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Posted 4 years ago

Hi Keith, terribly sorry about this! We have asked your tech to contact you and arrange said return appointment at the next convenient time. Please let us know if there is anything else we can assist with.

Posted 4 years ago

“Always pleased with Geeks on Wheels service. Bryn listened to my story and carefully explained what he was doing. Thanks Carril Karr”

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Posted 4 years ago

HI Carril, Thanks for the good feedback, it's great to hear back when our client's experiences are good. We're hopeful we can help you again in the future.

Posted 4 years ago

“Great and quick service. Friendly staff. Fixed the issues i had without any complications.”

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Posted 4 years ago

Hi there Ruan, thank you very much for the awesome review and feedback! We are glad to hear that all go sorted without any troubles.

Posted 4 years ago

“all good thanks”

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Posted 4 years ago

Hi there, you are most welcome! Thank you.

Posted 4 years ago

“I am a repeat customer. I work at home and use the computer but am not a digital tech person. I am old and analog. Geeks on wheels offer an expertise which facilitates my computer and new apps usage. And since ther service at y home, schedule is up to my convenience. Reco Reuben,, if your computer is an apple Mac series. Not everyone can work both Windows and apple. Great. Problem solved, learn a bit each time, no hidden costs, all good!”

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Posted 4 years ago

Hi there! First of all, thank you for the wonderful feedback and taking the time to let us know of your experience. We are thrilled to hear that Reuben's visit was top notch and to the standard you have come to expect after years of service. Tech never stops evolving so it is always great to learn new things along way. We look forward to seeing you again when the need arises.

Posted 4 years ago

“Got sorted out issues I needed reviewed. Weren't able to help on one particular problem, and turns out the sales assistants at Warehouse Stationery knew more which was surprising, but may not have been his expertise.”

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Posted 4 years ago

Hi Claire, thank you for the feedback! Sorry to hear we weren't able to help out 100% but we are always learning and willing to learn. Feel free to contact the Call Centre on 0800 424 335 and let us know about the outcome from your visit.

Posted 4 years ago

“Carl was very helpful and tried many ways to get the system functioning, albeit without success. Have re-contacted. ISP to try and fix from their end. No fault of Geeks on Wheels. Thanks guys.”

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Posted 4 years ago

Hi Carla, thank you for taking the time to leave us this review. Sorry to hear we couldn't do any more onsite. Please do let us know if you need anything done after the ISP has been in contact / attempted to fix. Hopefully all comes right afterwards!

Posted 4 years ago

“Punctual, friendly service. Identified and solved 3 out of 4 problems. Computer slowing down because of age. Gave me options to solve this.”

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Posted 4 years ago

Hi there Gary, thank you so much for the honest review and feedback! Glad we were able to get you to a point of what to do next. Feel free to give us a call back if you need.

Posted 4 years ago

“Dependable, helpful and thorough in following up issues.”

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Posted 4 years ago

Hi Jessie, thank you very much for the review!

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Thank you Clarry!

Posted 4 years ago

Geeks on Wheels is rated 4.8 based on 7,006 reviews