Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,005 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,005 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great Service from Jarred. Only thing ( that is out of Jarred's control) is your charging times. These appear to be for half hour or an hour. Maybe look at 15 minute times for charge out?.”

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Posted 1 year ago

Good Morning Hilary, thanks for leaving us a review! We really appreciate the feedback! I have looked into the specifics of your booking and it appears you have been overcharged for time on this occasion. Please reach out to us on 0800 424 335 and ask to speak to Andy to sort a resolution. Thanks!

Posted 1 year ago

“very nice to deal with, the office lady and the young Man who came to sort my older computer.very patient and explained things to us older folks well. THANK YOU Jan”

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Posted 1 year ago

Hi Jan! We're very pleased to hear you've had a great experience with our service. It's important to us that we not only impart our technical expertise, but also explain it in a manner that's understandable for everyone! Thanks again for your kind words.

Posted 1 year ago

“On time and efficient”

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Posted 1 year ago

Hi Alan, thank you for your review! We're pleased to hear you find our service prompt and efficient. Thanks again for your kind words.

Posted 1 year ago

“Generally good. To some extent, however, it does depend on the particular person sent to do the job - all are capable but some are more expert than others.”

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Posted 1 year ago

Hi Ron! Thanks for the review, our technician's areas of expertise varies from person to person, but we're glad you continue to find our service generally good! Thanks again!

Posted 1 year ago

“Very pleased with the service, did what I requested. Many thanks”

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Posted 1 year ago

Hi there, many thanks for the kind review! We hope to help again in the future with any tech issues you may encounter.

Posted 1 year ago

“BenV had to adapt to a new situation, which he did quickly and efficiently. He explained things as he went along which I appreciated, and helped me understand the present way the IRD does things.”

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Posted 1 year ago

Hi Caroline, thank you for the positive feedback and kind review, we will be sure to pass on your feedback to Ben. We always try our best to apply our skillsets to our customer's unique and individual needs to get the best results for them. Thanks again!

Posted 1 year ago

“it would be good to know of any reliable websites that tell people of when certain updates are taking place eg, your guy installed windows 11 on my computer, as it was recommended, but it meant i had to spend hours getting it setup to be the way everything was laid out when i was using windows 10. the frustration made me consider going back to windows 10, but i know your guy said that in order for the pc to run smoothly, you need to keep "updating", hence the windows 11 then i did some research & found theres certain versions of windows 11 that are gonna be "support discontinued" in 2025. so to know of a website that discusses these kinda things would be great. another example is google are supposedly ditching ad blocker "uBlock origin" in june. so it would be great to know of other recommended ad blockers”

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Posted 1 year ago

Hi there, thank you for the review and feedback, we can certainly help answer some of those questions! The most reliable and easiest way to ensure your computer is up to date is going through the computers settings itself. You can find the updates by going into Window Settings then Windows Updates and pressing for check for updates. That is the most accurate and surefire way of knowing that your computer is on the latest update. The best website to check for when support is going to be discontinued for any kind of version of Windows is just Microsoft's website itself, as they will be the first to announce any end of life for any version of Windows, then all the other outlets, including us, will then make blogs and email updates reporting on it. Google will be updating their extensions policy in the near future for extra security, and this will affect a lot of extensions, including uBlock Origin. The creator of uBlock Origin is already working on a new version to work with the latest update, so you won't likely need to swap unless uBlock aren't able to keep up with Chrome's latest security features. However if you want to change adblockers another great one is simply called 'Adblock'

Posted 1 year ago

“Prompt service. Seemed professional. Gave us a lot of helpful hints..Also phoned back promptly when my email seeting was affected.”

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Posted 1 year ago

Hi Craig, thank you for your review! Awesome to hear you found our service timely, professional and helpful. We're just a call away should you need any IT help or handy tech tips in the future.

Posted 1 year ago

“Felt a little pushed for timeand would likea further session to tie up someloose ends”

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Posted 1 year ago

Thank you for the 4-star review Allan, sorry to hear that you have a few loose ends to tie up. Please feel free to reach out if you'd like to book a follow-up visit. Thanks again!

Posted 1 year ago

“Very good patient service considering my busy schedule of work and commitments to be available. Thanks computer working very well as promised.”

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Posted 1 year ago

Hi Arthur, many thanks for the 5-star review! We try to work in with our customer's busy schedules and lives and are stoked to hear your computer is back up to full speed!

Posted 1 year ago

“Not an easy request to deal with. Our Apple is now more easily understood and used. Thank you, Jacob. John Anderson”

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Posted 1 year ago

Hello John! Thank you for sharing your review. It's fantastic to hear that your experience with your Apple device has improved! We'll be sure to pass along your kind words to Jacob.

Posted 1 year ago

“have been very happy with Luke and wish him all the best.”

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Posted 1 year ago

Hi Maureen, thank you for your kind words. Awesome to hear that you were more than pleased with Luke's service. Thanks again!

Posted 1 year ago

“Very knowledgeable service from Chance. Service person needs to know the iMac computer.”

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Posted 1 year ago

Hi Jean, thank you for your review! We're very pleased to hear your recent visit from Chance proved valuable. Thanks again!

Posted 1 year ago

“Very personable Geek took care of the connection problem I had with setup of a replament router. All solved and up and running. Other minor issues with PC taken care of.”

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Posted 1 year ago

Hi Ken, thank you for your review! We're very pleased to hear that your connection problems as well as your other tech issues were resolved. All with a technician who ensured your experience was a positive one! Thanks again Ken!

Posted 1 year ago

“I need you back asap”

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Posted 1 year ago

Hi Sue, thank you for the 4-star rating. We will give you a call today and organise a technician to come out.

Posted 1 year ago

“Great service. He was new but sorted everything I needed done”

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Posted 1 year ago

Hi Julie, thank you for the positive review, we're glad to hear that everything you needed done was sorted!

Posted 1 year ago

“good service and friendly people”

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Posted 1 year ago

Hi Val, thanks for the positive review! We pride ourselves on our great team and quality customer service so are happy to hear you found it up to par!

Posted 1 year ago

“I have just purchased a new laptop via Geeks and Luke came today to get it all set up and transfer my data. Luke is pleasant to deal with, very patient and helpful with a determination to get things right. I appreciate his knowledge and assistance.”

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Posted 1 year ago

Hi there, we're glad you are all up and running with your new computer and we hope you're enjoying it! Thank you for the kind feedback we will make sure to pass this on to Luke, we're pleased to know he was determined to get things right. Thanks again for the review!

Posted 1 year ago

“Aaron provided great service, was knowledgeable and friendly.”

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Posted 1 year ago

Hi there, we're proud to know that Aaron did a great job! Thank you for the review.

Posted 1 year ago

“Service good and product happy with. Spoilt by arranging 8.30am and arriving at 9.30am. Disappointing.”

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Posted 1 year ago

Hi Mike, we are happy to hear that the service was good and that you're happy with the product. We do apologize for not arriving on the time arranged, sometimes our staff will get stuck within other jobs, or traffic and can cause delays, but we always aim to arrive as close to the designated time as possible. Thank you for the review.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 7,005 reviews