Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,191 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,191 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Prompt professional service from Ryan”

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Posted 1 month ago

Hi Linda! Thank you for your 5-star review. It's great to hear you find our service prompt and professional, with many thanks to our technician Ryan who ensured such a positive experience for you. We're just a call away should you need tech help in the future. Thanks again!

Posted 1 month ago

“Quick service, fixed fault.”

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Posted 1 month ago

Hi Sheila! Thank you for your 5-star review! It's great to hear you find our service quick and your tech issues were successfully sorted. We appreciate you taking the time to share your feedback, thanks again!

Posted 1 month ago

“Professional, efficient and speedy service every visit! Prompt arrival, diagnosed problems in first few minutes and solved them very quickly. Paikea is the 'Geek of your Dreams' to deal with! He is a digital genius, with a fantastic personality and explains things so us oldies can understand easily! You can rely on him to find a solution to whatever problem is causing stress!”

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Posted 1 month ago

Hi Colette! Thank you for your 5-star review. It’s wonderful to hear you continue to find our service both efficient and speedy. That is, with thanks to our awesome technicians like the ‘Geek of your Dreams,’ Paikea. We’re so glad he was determined to find a solution for you and took the time to explain everything in a way that was easy to understand. We really appreciate you sharing your feedback with us, thanks again!

Posted 1 month ago

“Chance was the man for the job on an old Apple Mac computer and also a new brother printer. He was slick on the job, knew his stuff and kept me informed in what he was doing. Thanks Geeks,”

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Posted 1 month ago

Hello! Thank you for your 5-star review. We're glad to hear our technician Chance showed his expertise while setting up your new Brother printer, and that he took the time to explain things so you felt more confident with your tech afterwards. We really appreciate you sharing your feedback with us. Thanks again!

Posted 1 month ago

“Friendly, efficient, explained geeky stuff well!”

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Posted 1 month ago

Hi Lesley! Thank you for your 5-star review. We're so glad to hear the technician who helped you was friendly, efficient, and able to explain everything in a way that made sense. We're just a call away should you need more tech help in the future. Thanks again!

Posted 1 month ago

“Excellent service and technician”

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Posted 1 month ago

Hi Helen! Thank you for your 5-star review! It's great to hear you find both the service we provided and the technician who assisted you, excellent! We're just a call away should you need tech help in the future! Thanks again.

Posted 1 month ago

“Having worked out how the Geeks system works, (it could be easier to make an appointment) we are very pleased. It is also good to know we can have an online check as part of our membership, and for $20 more a personal visit, which we prefer. We have been very happy with the service from Stephen and will certainly continue our memberhip.”

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Posted 1 month ago

Hi David and Margaret! Thank you for your feedback and 5-star review! We’re so pleased to hear you’ve been happy with our technician Stephen’s service and that your membership has been valuable. We truly appreciate your continued support and look forward to assisting you again whenever you need us. Thanks again!

Posted 1 month ago

“I was very happy with Anthony, who fixed computer issues for me that I couldn't. It makes me feel very secure to know I have someone to call on should any further complications arise.”

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Posted 1 month ago

Hi Maureen! Thank you for your 5-star review! It’s wonderful to hear you feel more confident with your technology, knowing you have a trusted point of contact if any issues come up. This is of course with many thanks to our technician Anthony for providing such a positive experience with our service. Thanks again for taking the time to share your feedback, we really appreciate it!

Posted 1 month ago

“I very rarely give the top mark by way of a valuation of service provided but on this occasion Vaughn deserved every star. His quiet manner and application to the job was spot on.....thanks mate.”

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Posted 1 month ago

Hi Rob, thank you for your 5-star review! We’re so glad to hear you found our service deserving of top marks. A big thanks goes to our technician Vaughan for his respectful, professional approach and dedication to getting the job done, and doing the job right. We really appreciate you taking the time to share your feedback and look forward to helping you again should you need tech support in the future.

Posted 1 month ago

“Excellent service from technician: Sashika. He has competence, a great attitude to customer service and he provided expert advice, after listening to requests during the W-11 upgrade. Highly recommended!”

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Posted 1 month ago

Hi Derek! Thank you for your 5-star review! It’s great to hear you’ve found our service excellent, with special thanks to our awesome technician Sashika for providing expert advice around Windows 10’s upcoming end of life. Competence, a great attitude, and top-notch customer service are exactly what we aim for with all our technicians, so it’s fantastic to hear Sashika has delivered on that standard. Thanks again, Derek!

Posted 1 month ago

“thank you. all problems resolved! Note: The computer suggested by Geeks was outside my budget. I have purchased something I am able to afford.”

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Posted 1 month ago

Hi Irene! Thank you for your kind review. It's great to hear all your tech problems were resolved. We're also glad to know you've find yourself a computer that meets your needs and budget. Thanks again for taking the time to share your feedback, we appreciate it!

Posted 1 month ago

“I had Ben bringing my new computer and setting it up. He did a great job. And he’s always friendly with a happy smile on her face and having a laugh that’s why I always use Geeks On Wheels and I’ve been using them for so long I can’t remember”

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Posted 1 month ago

Hi Andrew! Thank you for your 5-star review! We’re so pleased to hear our technician Ben did a great job setting up your new computer. It’s especially heartwarming to know you’ve continued to find Geeks accommodating over the years, always ready with a smile and happy to share a laugh about tricky tech problems. We truly appreciate your loyalty and support. Thanks again for your kind words!

Posted 1 month ago

“Tom was very efficient, and his knowledge of PC was exceptional. Thank you for your prompt service.”

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Posted 1 month ago

Hello! Thank you for your 5-star review. It's great to hear you find our service prompt, efficient, knowledgeable and overall exceptional, with many thanks to our awesome technician Tom! Thanks again for taking the time to share your feedback with us, we appreciate it greatly!

Posted 1 month ago

Hello! Thank you for your 5-star review. It's so great to hear you find our service efficient, prompt, knowledgeable and overall exceptional, with many thanks to our awesome technician Tom! Thanks again for taking the time to share your feedback, we appreciate it greatly!

Posted 1 month ago

“I like to express my huge gratitude. Thank you so much for the help you provided. For artistic person like me that is VERY helpful. Thank you again. 😊🌻Cheers Didda”

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Posted 1 month ago

Hi Didda! Thank you for your 5-star review and your gratitude for the service we provided. We're so pleased we were able to deliver the help you needed. We appreciate your kind words and remember, we're just a call away should you need more tech help in the future! Thanks again!

Posted 1 month ago

“As on previous occasions the service was wonderful- Aman was very helpful , courteous and patient. Great to know there is always help when things occur that I simply do not know how to sort out !”

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Posted 1 month ago

Hi there, thank you for the 5-star rating of Aman's recent visit. We are thrilled to hear you had such a great experience and found him both courteous and patient. As you said, we are always here to help! Thanks again.

Posted 1 month ago

“I was very happy with the assistance received from the very patient JacobD and would have hesitation in recommending him”

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Posted 1 month ago

Hi Sheryl, thank you for your 5-star review! It's great to hear you were happy with the assistance provided by our awesome technician Jacob! Thanks again for your kind words and recommendation. We appreciate it a lot!

Posted 1 month ago

“Very impressed from my first initial phone call to ask for help, through to the communications around availability of Technician, and updates of when they were on their way to my location. The Technician took the time to explain and reassured me, and was able to perform the fix quickly and without any issues. They even asked if there was anything more they could help with once the initial task was complete.”

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Posted 1 month ago

Hi Rachel! Thank you for your 5-star review! We’re so pleased to hear your experience was smooth from your very first call through to the technician's visit. It’s great to know our updates, clear explanations, and extra care made a difference, and that the issue was resolved quickly. Thanks again for taking the time to share your feedback, we appreciate it greatly!

Posted 1 month ago

“5 and will be very happy to be assisted by the excellent DanieiP again Phil Parkinson (Dr)”

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Posted 1 month ago

Hi Phil! Thank you for your 5-star review and kind words. It's great to hear you are happy with our service with many thanks to our awesome technician Daniel. Thanks again for sharing your feedback, we appreciate it!

Posted 1 month ago

“Very happy with the service. Would strongly recomend that payment amount details be correct ON THE DAY!!! I will pay the ballance on, or before the 7th October 2025”

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Posted 1 month ago

Hi Rob! Thank you for your review and your notes. It's great to hear you're very happy with our service. We're just a call away should you need more tech help in the future. Thanks again!

Posted 1 month ago

“Yesterday I had one of their so call "experts" come to look at my Mac that is having issues. I was told he would arrive between 8am and 12am. At 12 I had heard nothing and had to phone the company to ask where he was. The "expert finally arrived after 2pm. I do not have an issue where a service person is busy, but not a phone call or txt from the company or serviceman is not good enough. I showed the "expert" the Mac and described the issues I was having and left him to it. 20 minutes later not hearing anything I went to check and found he had got no further than I had. In fact I caught him searching Google to find out how to do things he was supposed to be able to do. After 45 minutes he tells me he has no idea how to sort the problem out $194.0 please. While having a tidy up once the man had gone I found that two of my expensive USB cables were missing. Years gone by I have used this service and found them to be very good and at a fair price. This was not one of those times. In no way will I recommend anyone to use this service but would rather suggest one of the competitors if you need an in home repair on your Mac.”

Helpful Report

Posted 1 month ago

Hi there, we're so sorry to hear that you had this experience. Communication is important to us and the fact that you did not hear that we were running behind is on us. We will speak to the call centre to ensure this doesn't happen again. We would love to help you resolve this issue so a manager will be in touch to discuss what has occurred.

Posted 1 month ago

Geeks on Wheels is rated 4.8 based on 7,191 reviews