Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,303 Reviews

97 %

of reviewers recommend Geeks on Wheels

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4.8

Based on 7,303 reviews

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

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Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Paikea was prompt, was professional in a friendly way. He answered all my questions in layman’s terms. Set up my new ASUS laptop without fuss, made a few recommendations and reconnected other devices-scanned and printer. No fuss. No bother. Was courteous and helpful.”

Helpful Report

Posted 1 month ago

Hi Kay, super pleased Paikea was able to answer any questions you had while setting up your new laptop and helping you with your other tech. We aim for our technicians to give you a personalised journey through advice and knowledge, and we're glad Paikea was able to do just that yesterday. We'll pass on your message to him. Thanks for the 5-star review!

Posted 4 weeks ago

“The Geek, Nate, who brought things back to 'normal' was very good at explaining what needed to be done and then doing it! He explained very clearly what he was doing and it was relief at what he achieved, and things are now normal! As a result I would willingly recommend Geeks on Wheels to anyone needing assistance. Edwin Eide”

Helpful Report

Posted 1 month ago

Hi Edwin, thanks for the 5-star review. We're glad Nate was able to help you get your tech back to normal and walk you through what he was doing. We hope this gives you more confidence with your tech. We'll pass on your message to Nate. Thanks again!

Posted 1 month ago

“Sorted out problem within the hour and so efficient, my one stop shop”

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Posted 1 month ago

Hi Tracey, we're glad our technician was able to solve your problem efficiently. Thanks for the 5-star review!

Posted 1 month ago

“Great communication, fast service and Ryan did a great job, explained things well and fixed the problems Well done!”

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Posted 1 month ago

Thank you for the awesome feedback! We're glad to hear Ryan was able to communicate clearly, explain everything well, and get things sorted for you. We’re thrilled you had a great experience! Thanks for the 5-star review!

Posted 1 month ago

“Vaughan was very patient and very helpful”

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Posted 1 month ago

Hi Alec, we're pleased that Vaughan was very helpful to you. We'll pass on your comment to him. Thank you for the 5-star review!

Posted 1 month ago

“Sam had a very calming vibe that instantly put me at ease. He helped me understand the set up of my cameras, whilst also connecting my Fibre in a more efficient place. He positioned my cameras as per my direction and guided me through the app while I was using it. This helped me understand the system fully and I can now confidently use the the security camera app independently. Top bloke”

Helpful Report

Posted 1 month ago

Hi Ainsley, thank you for the 5-star review. We're super glad Sam was a great help to you and walked you through what you needed to know step by step. We take pride in providing our customers with solutions and knowledge to better their understanding and have more confidence when using their tech. We'll pass on your message to Sam. Thanks again!

Posted 1 month ago

“Great service, friendly as.”

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Posted 1 month ago

Hi Dennis, thank you for the 5-star review. We take pride in providing a friendly and helpful service, and we're glad our technician was able to help you out. Thanks again!

Posted 1 month ago

“Prmpt friendly service”

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Posted 1 month ago

Hi Barb, thank you for the 5-star review. We're glad you had a great experience with one of our technicians. Thanks again!

Posted 1 month ago

“For many years I've consistently had very reliable help from Geeks. Today also, excellent clear help and advice from Ben. Thank you.”

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Posted 1 month ago

Hi Jessie, thank you for the 5-star review. We're glad Ben was able to help you out yesterday and that you've had a great experience with Geeks on Wheels over the years. We'll pass on your comment to him. Thanks again!

Posted 1 month ago

“Josh was outstanding!”

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Posted 1 month ago

Hi Tim, thank you for the 5-star review. We're glad you had a great experience with Josh. Thanks again!

Posted 1 month ago

“Anthony was super efficient and helpful and sorted out my list of things to do within an hour - linking new laptop to scanner/printer, updating Zoom and Teams, putting all my email addresses where I can find them etc. Really apprecite his work - saved me hours of fiddling - well worth every cent. A big thank you. JIll Mc.”

Helpful Report

Posted 1 month ago

Hi Jill, thank you for the 5-star review. We're super glad Anthony was able to resolve your list of issues efficiently. We'll pass on your message to him. We take pride in being able to provide solutions to everyday users of technology. Thanks again!

Posted 1 month ago

“Ben was very good at explaining how everything was connected and was he was doing at the time regarding cleaning the ink jets and getting the printer working again.”

Helpful Report

Posted 1 month ago

Hi Trevor, thank you for the 5-star review. We're glad Ben was able to help you get your printer working and inkjets cleaned. We take pride in having our technicians explain what they are doing, with the hope that you feel more confident when using your devices in the future. Thanks again!

Posted 1 month ago

“Ben V. from Geeks came to have a look at my computer on 2 September. 2025. He told me I need a new one. We discussed what would be the best option. He said that he would get the new computer for me, then come and collect the old one, then transfer the data and then bring the new one back to me. He phoned me the next day and asked me the same questions he had asked me the day before. I was surprised that he had not written down what we had discussed and decided the previous day. Four weeks went by and there was no follow up. He never contacted me aqgain, so on 3 October my daughter took me out to J.B. Hi Fi and we bought exactly what I needed. It took us less than 15 minutes in the shop to buy my new computer! I can't understand why Geeks were so slow. Ben V, led me to believe that he would do the job within a few days.”

Helpful Report

Posted 1 month ago

Hi Moggie, we are sorry to hear you have had this experience. We expect our technicians to ensure all our customers are being looked after and contacted promptly to give the best possible experience, and it sounds like the ball has been dropped here. A manager is going to look into this for you and get in contact.

Posted 1 month ago

“Today I learned over the course of an hour and a $180 fee that the cable from headset to computer was faulty. I bought one for $12 from the Warehouse. Oh - it would be good to be able to figure stuff like that out by myself.”

Helpful Report

Posted 1 month ago

Hi Irmen, thanks for sharing your experience. It's a shame the headset cable was faulty, but glad to hear we were able to help you pinpoint the issue and that a replacement has been secured. Don't hesitate to reach out if you need assistance in the future; we're here to help you troubleshoot! Best regards, Team Geeks on Wheels

Posted 1 month ago

“Knowledge of and the service of needs Required more than satisfactory. More than happy with the outcome.”

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Posted 1 month ago

Hi Beth, thank you for the 5-star review. We're glad you're happy with the service our technician provided. Thanks again!

Posted 1 month ago

“Josh was amazing, very professional, patient and explained things well. He answered all my questions and was very thorough. Thanks heaps to Barnaby and the team behind the scenes as well.”

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Posted 1 month ago

Hi Roni, thanks for the 5-star review. We're glad Josh was able answer all of your questions and that Barnaby was able to help as well, we'll pass on your message to them. Thanks again!

Posted 1 month ago

“I am very disappointed with my experience with Geeks on Wheels. Their service was extremely poor, and the technician I worked with seemed to waste my time rather than solve my problem. Despite being charged a high fee, my computer issue remains unresolved. I expected professional and efficient support, but what I received was the opposite. I would not recommend their services.”

Helpful Report

Posted 1 month ago

Hi Priya, We’re truly sorry to hear about your disappointing experience with our service. A niche error made by the onsite technician resulted in some major issues with the functionality of your emails. We were under the impression that we had resolved the issue that had remained after the on-site technician visit remotely; however, if things are still not working correctly, we will reach out again today to assess. Warm regards, Team Geeks on Wheels

Posted 1 month ago

“A patient listener to me . I have limited tech vocb so value his understanding of my problem. Solution was carefully explained.”

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Posted 1 month ago

“Another great service from Geeks. Many thanks.”

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Posted 1 month ago

Hi Noeleen, thank you for the 5-star review. We're glad our technician was able to help you. Thanks again!

Posted 1 month ago

“Ryan D has fixed all issues with my system quickly and competently. A very personable and talented young man. Thank you Ryan.”

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Posted 1 month ago

Hi Jill, thanks for the 5-star review. We're glad Ryan was able to fix all your issues, we'll pass on your message to him, thank you!

Posted 1 month ago

Geeks on Wheels is rated 4.8 based on 7,303 reviews