Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,192 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,192 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Yesterday I had one of their so call "experts" come to look at my Mac that is having issues. I was told he would arrive between 8am and 12am. At 12 I had heard nothing and had to phone the company to ask where he was. The "expert finally arrived after 2pm. I do not have an issue where a service person is busy, but not a phone call or txt from the company or serviceman is not good enough. I showed the "expert" the Mac and described the issues I was having and left him to it. 20 minutes later not hearing anything I went to check and found he had got no further than I had. In fact I caught him searching Google to find out how to do things he was supposed to be able to do. After 45 minutes he tells me he has no idea how to sort the problem out $194.0 please. While having a tidy up once the man had gone I found that two of my expensive USB cables were missing. Years gone by I have used this service and found them to be very good and at a fair price. This was not one of those times. In no way will I recommend anyone to use this service but would rather suggest one of the competitors if you need an in home repair on your Mac.”

Helpful Report

Posted 1 month ago

Hi there, we're so sorry to hear that you had this experience. Communication is important to us and the fact that you did not hear that we were running behind is on us. We will speak to the call centre to ensure this doesn't happen again. We would love to help you resolve this issue so a manager will be in touch to discuss what has occurred.

Posted 1 month ago

“Very good communication. Aaron was very good explaining the issues and how to fix them. Polite and helpful. Thank you”

Helpful Report

Posted 1 month ago

Hi Wendy! Thank you for your 5-star review. We’re so pleased to hear you found our service polite and helpful. A big thanks to our technician Aaron for clearly explaining your tech issues and how to fix them, ultimately helping you feel more comfortable with your technology moving forward. We really appreciate you taking the time to share your feedback. Thanks again!

Posted 1 month ago

“Clear explanation of what was needed and why.”

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Posted 1 month ago

Hi Mary, thank you for your 5-star review! We’re glad we could explain things clearly and make the process easier for you. Thanks again for your feedback, we appreciate it!

Posted 1 month ago

“Very pleased with the service and instruction Ryan gave to us”

Helpful Report

Posted 1 month ago

Hello! Thank you for your review! We're chuffed to hear that you're very pleased with the service and the advice/explanations that our technician Ryan provided for you. We appreciate you taking the time to share your feedback. Thanks again!

Posted 1 month ago

“i was not sure with my computor rang the geeks and they fixed every thing ijust cant praise them enough.”

Helpful Report

Posted 1 month ago

Hi Wayne! Thank you for your 5-star review! We’re so glad you reached out to us and that our technician was able to get your computer, and all your other tech needs, sorted. We appreciate you taking the time to share your feedback. Thanks again!

Posted 1 month ago

“Shakira visited us and he was excellent. A thoroughly nice young man. New his trade and helped tremendously”

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Posted 1 month ago

Hi Pete! Thank you for your 5-star review. It's great to hear you found our technician Sashika to be nice, knowledgeable, helpful to your tech needs and overall, excellent! We appreciate you taking the time to share your feedback, thanks again!

Posted 1 month ago

“I telephoned yesterday after Brandon H had left - but didnt have time to wait till it was my turn. I wanted to sing his praises to you! What a delightful young man you have in Brandon. A wonderful representative for your company. Friendly, helpful, courteous, and patient with elderly retired customers. I have always had fantastic service from your technicians. That is why I continue to use Geeks on Wheels, You are my go to when I need assistance. And now my husband who has always tried to do things himself is hooked too. He was so impressed. So well done Brandon .”

Helpful Report

Posted 1 month ago

Hi Catherine! Thank you for your kind words and 5-star review! It’s wonderful to hear our technician Brandon left such a lasting impression. Being friendly, helpful, courteous, and patient are qualities we expect all of our Geeks to uphold, so it’s great to know Brandon is living up to that. We’re glad you continue to find our service consistently of high quality and that it gives you the confidence to call on us again whenever you need tech help. Thanks again for taking the time to share your feedback, we truly appreciate it!

Posted 1 month ago

“Cheerful, well dressed, and friendly. Always thorough and helpful. Thanks Geeks”

Helpful Report

Posted 1 month ago

Hi Raewyn! Thank you for your 5-star review. It's great to hear you found your technician cheerful, well dressed and overall accommodating to your tech needs. We appreciate you taking the time to share your feedback, thanks a lot!

Posted 1 month ago

“knowledgeable, friendly and approved of by the dog (rottweiler). No disrespect to Aaron, but I have more time to spend looking for the fiddly bits. Was impressed with him :-D”

Helpful Report

Posted 1 month ago

Hi Cameron! Thank you for your 5-star review! It's great to hear our technician Aaron was knowledgeable, friendly, and got the seal of approval from both you and your dog. We like to think we’re pretty much certified pet-friendly here at Geeks! Thanks again for taking some time out of your day to share your feedback. We appreciate it!

Posted 1 month ago

“Excellent service.”

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Posted 1 month ago

Hi Annabel! Thank you for your 5-star review. We're chuffed to hear you find our service excellent. Thanks again for taking the time to share your feedback. We appreciate it!

Posted 1 month ago

“Great service and advise. Could not fault the experience.”

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Posted 1 month ago

Hi there, thanks for the 5-star review!

Posted 1 month ago

“The technician was very knowledgeable and helpful. He fixed my issues and gave advice for the future. He installed an ad blocker but it doesn't work very well. It is still better than nothing.”

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Posted 1 month ago

Hi Pam, thank you for taking the time to leave such a lovely 5-star review. Glad to hear our technician provided some advice and resolved your issues. Sorry to hear that the ad-blocker is not meeting your expectations, it may be a matter of needing to tweak some settings - Feel free to reach out if you would like to follow up with the technician by phone for suggestions.

Posted 1 month ago

“Brandon from Geeks visited us at the appointed time to check everything was ok with our PC. He did a thorough job in explaing what he was doing when looking at our computer.”

Helpful Report

Posted 1 month ago

Hi Mike and Sheila! Thank you for your 5-star review. It's great to hear our technician Brandon not only gave your PC a thorough check-up, but also offered some advice and explanations so you felt more confident with your computer moving forward. Thanks again for sharing your feedback, we appreciate it!

Posted 1 month ago

“Knowledgeable efficent service”

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Posted 1 month ago

Thnaks for the feedback and 5-star review Peter!

Posted 1 month ago

“We could not be happier with the service provided by Geek on Wheels and Brandon the technician.He was polite, friendly and very patient with us. We would not hesitate to use him and the team again.”

Helpful Report

Posted 1 month ago

Hi Murray, thank you for taking the time to leave a lovely 5-star review for Brandon and his service. It sounds like he displayed all the traits we love to hear about. Thanks once again and we look forward to assisting in the future should you need.

Posted 1 month ago

“Hi folks, once again Vaughan was very helpful and patient, especially explaining what he was doing step by step to my disabled daughter Regards Brendan Wright”

Helpful Report

Posted 1 month ago

Hi Brendan, Thank you for your wonderful 5-star review! We're delighted to hear that Vaughan was able to provide such helpful and patient support, especially with guiding your daughter through the process. Your feedback truly means a lot to us, and we’re always here to help! Warm regards, Team Geeks on Wheels

Posted 1 month ago

“Steven said I need a new Wifi thingee with Spark but I dont know what to ask for.”

Helpful Report

Posted 1 month ago

Hi Diana, Thanks for the lovely 5-star review! We will follow up with Stephen to get in touch and shed some light on that one for you. Thanks again!

Posted 1 month ago

“Quick, friendly on-site IT support for a reasonable price by knowledgeable experts.”

Helpful Report

Posted 1 month ago

Hi there! Thank you for your fantastic 5-star review! We're thrilled to hear that you found our on-site support quick, friendly, and knowledgeable. We take pride in providing expert service at a reasonable price, and your kind words mean a lot to us. We look forward to helping you again in the future! Warm regards, Team Geeks on Wheels

Posted 1 month ago

“"Excellent service! These guys do a fantastic job—I've used them about three times now and every experience has been top-notch. No job is too big or too small for them. Highly recommended!"”

Helpful Report

Posted 1 month ago

Hi Dianne! Thank you for your 5-star review! It's so great to hear you find our service consistently excellent and high in quality! We appreciate you taking the time to share your kind words and your enthusiastic recommendation. Thanks again!

Posted 1 month ago

“Jacob provided excellent analysis and explanations”

Helpful Report

Posted 2 months ago

Hello! Thank you for your 5-star review. It's great to hear that our technician Jacob not only assisted you with some of your tech issues, but also explained everything in an understandable manner so you felt more confident with your tech after he left. We appreciate you taking the time to share your feedback, so thanks again!

Posted 1 month ago

Geeks on Wheels is rated 4.8 based on 7,192 reviews