Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,191 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,191 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“A very helpful and friendly service given by both Jenny and Stephen.”

Helpful Report

Posted 3 weeks ago

Hi there, thank you for the awesome 5-star review of our recent visit. Glad we could be of assistance!

Posted 3 weeks ago

“Sam was very very helpful and was able to answer my, probably dumb, questions. At nearly 87 I am not at all technically minded and he was very good and didn't make me feel stupid. All being well I will take his advice and in a years time ring Geeks on Wheels for a new computer. Sam gave me 5 star service.”

Helpful Report

Posted 3 weeks ago

Hi Christine, Thank you for taking the time to leave some great feedback for your recent visit from Sam. We strongly believe that there's no such thing as a dumb question, so good on you for asking! It's great to hear that Sam was able to talk you through things as he went. We will pass on your kind words to Sam and look forward to helping in the future! Many thanks, Geeks on Wheels Team!

Posted 3 weeks ago

“fantastic job, excellent”

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Posted 3 weeks ago

Hi Bourne, Thank you for the 5-star rating and great feedback, it's much appreciated, and we look forward to assisting in the future should you need us! Geeks on Wheels Team

Posted 3 weeks ago

“When I called up to get help with the problems of my phone being hacked I was told that a technician would help with that and was assured that my internet and phone would be checked and wiped of any malicious software on my phone. As it turns out the technician could not help at all with my hacking issue as they could not see it in action.... He said ge couldn't check my internet and had no device to scan my phone or check for malicious software. I was completely mislead to what geeks on wheels could offer. This was a complete waste of money and I have no results. I do not recommend this company whatsoever and should have been told on the phone before I made the appointment that they could not help me with my hacking issue. How ironic, call up a i.t specialist about scamming and instead get scammed by the I.t company.”

Helpful Report

Posted 3 weeks ago

Hi Nick, We’re sorry to hear that your experience wasn’t what you expected. We appreciate you taking the time to share your feedback, and we’re sorry for any frustration this has caused. A manager will get in touch with you to discuss this further. Kind regards, The Geeks on Wheels Team

Posted 1 week ago

“Thought the tech needed more training on kiwisat upgrades as it took awhile to find out the LNB setting were wrong . They did agree not to charge all the time they were here”

Helpful Report

Posted 3 weeks ago

Hi Murray! Thank you for your feedback. We're sorry to hear that your tech lacked training with the Kiwisat upgrades. These are something we are doing our best to cover a current known fault, and we are reaching out to the suppliers of Kiwisat to get additional troubleshooting steps when things don't go as smoothly as we would like. We’re always looking to improve, and your comments will help us in that process. Thank you for taking the time to share your thoughts! Warm regards, Team Geeks on Wheels

Posted 3 weeks ago

“Excellent service.”

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Posted 3 weeks ago

Hi Elizabeth, Thank you for the lovely 5-star review! - Geeks on Wheels team

Posted 3 weeks ago

“These guy's know what computers are all about, excellent service and communication. Many thanks 😊”

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Posted 3 weeks ago

Hi Graham, thanks for the lovely review and 5-star rating. We're always happy to help!

Posted 3 weeks ago

“Vivek is such a nice friendly helpful man, This is the second time I have needed Vivek help with my internet . Highly recommend him to anybody with internet issues.”

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Posted 3 weeks ago

Hi Lee, Thanks for the lovely 5-star review. We'll be sure to pass on your feedback to Vivek and appreciate the recommendation. Thanks again and happy internet surfing!

Posted 3 weeks ago

“Brilliant service from RyanD. Excellent guy heaps of knowledge. Lovely personality and the ability to explain without making me feel less than minimally competent.”

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Posted 3 weeks ago

Hi Robyn, Thank you for the 5-star review. Great to hear that you found Ryan to be an excellent guy with plenty of knowledge. We look forward to assisting in the future should you require.

Posted 3 weeks ago

“The service from Jacob and his trainee Jason was exceptional. I explained to Jacob what my concerns were and left them to it. He checked everything including checking that my new printer is properly connected to my laptop and that the printing was perfect. He updated the firmware software on my printer as well. I was concerned about emails that I was receiving about my icloud account and he suggested that I subscribe to the GOW safe program which I gladly took up. I feel safe now that I know my computer is safe and that GOW is looking after all my security issues.”

Helpful Report

Posted 4 weeks ago

Hi Toreka, Thank you for the thoughtful and detailed 5-star review. It's great to hear that Jacob and Jason's visit was exceptional and your new printer is connected and running as it should. It's great that you are now part of GeekSafe with the added security to help you navigate the online world!

Posted 3 weeks ago

“A lot of time flashing around the computer without a successful result - appeared time wasting. Update appreciated, but time taken to allow emails to send WOW!! My printer had been connected to the computer and probably I had disrupted it somehow - so it could connect - more flashing of computer and printer. From this performance I was loath to raise the rest of my queries!! The cost for what was achieved I feel was extortunate and furthermore the new password failed to open the compute!!”

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Posted 4 weeks ago

“Excellent professional and friendly service from Nate and Steven today. Everything was explained re my computer set up etc. Affordable rates, and so easy when they come to you rather than getting up to a service centre, waiting time etc. Thoroughly recommend Geeks on Wheels.”

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Posted 4 weeks ago

Hi Christine, Thank you for the glowing feedback. We will pass on your kind words to Nate and Steven, and are super happy to hear that our we come to you service made things easier. Thanks again for the recommendation.

Posted 3 weeks ago

“Angus + Jessee are very polite + respectful as well as efficient. They worked well together. Made some good changes to the desktop.”

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Posted 1 month ago

Hi Maureen, thank you for the feedback. We will pass on your kind words to the technicians and are pleased to hear that their help was much appreciated. Thanks again!

Posted 1 month ago

“I have found Geeks on Wheels invariably efficient, friendly, pleasant, and professional.”

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Posted 1 month ago

Hi there, thank you for the glowing 5-star review. It's great to hear that you've had such positive experiences with us, and we hope they continue long into the future!

Posted 1 month ago

“The team member was terrific - very knowledgeable, fixed the issues quickly & provided other great suggestions to help improve the overall performance of my computer. Quick & efficient. I am very happy with how my computer is now operating and running.”

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Posted 1 month ago

Thanks for the great 5-star rating and kind feedback. It's always a great feeling when issues are resolved and a device's overall performance is improved. Happy to help!

Posted 1 month ago

“Great visit from "Geeks on Wheels" today and sorted all concers with my computers. It is great to know there is help that is timely, which comes to your own home, and all issues are sorted and information is given so that it is easy to manage any changes and upgrades. Thank you. Julai G”

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Posted 1 month ago

Hi Julia, thank you for the lovely feedback and 5-star rating. It's great to hear that all concerns were sorted and the necessary information was provided. We hope to assist in the future should you require. Thanks again!

Posted 1 month ago

“But we thought Brian was getting a laptop, not a desktop!”

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Posted 1 month ago

Thanks for the 5-star rating. Sorry about the confusion, hopefully you are happy with the setup??

Posted 1 month ago

“Once again we can't speak highly enough of the expertise provided by a Geeks on Wheels technician. RobC was knowledgeable, personable and extremely helpful in all that he did for us over 2 visits recently. We also appreciated the fact that he went out if his way with a follow up phone call to clarify a query that we after his second visit. He was an absolute credit to the 'Geeks' company. Thank you again Rob”

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Posted 1 month ago

Hi there, thanks so much for the lovely 5-star review. We are stoked to hear Rob was able to help, with your recent tech troubles. We will make sure to pass on your kind words. Thanks again!

Posted 1 month ago

“Very prompt friendly reliable service. Tom was super helpful, not only fixing my email access issues but improving my set up and syncing with my phone. Very helpful with signing us up to annual support subscription also. Maximized my hour's booking - thanku”

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Posted 1 month ago

Thank you for the great feedback, Andrew and Chris. We will pass on your kind feedback to Tom, and are thrilled to hear you got the main issue resolved and some other help in the appointment also. Thanks again.

Posted 1 month ago

“MattA was great, informative, helpful, friendly and and professional. We will certainly be using Geeks on Wheels in the future, should the need arise. We hadn't realised there were a few problems on the computer Matt looked at, he fixed them right up with ease. Great Service”

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Posted 1 month ago

Hi Alli, thank you for the 5-star review of Matt's recent visit. It's great to hear he was able to unearth and resolve a few unknown problems. We look forward to assisting in the future if needed!

Posted 1 month ago

Geeks on Wheels is rated 4.8 based on 7,191 reviews