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Gen Mobile Reviews

3.1 Rating 362 Reviews

53 %

of reviewers recommend Gen Mobile

Company Reviews

Product Reviews

3.1

Based on 362 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About Gen Mobile:

Gen Mobile is a U.S. pre-paid wireless service provider that runs on America's largest 5G GSM network. We are dedicated to keeping wireless service affordable without compromising on network, speed, and service quality.

Our plans are designed to fit all budgets and start at $10 per month. Plans $15 and up include free calling to 100+ countries so our customers can stay affordably connected to family and friends around the world.

Gen Mobile was founded by a team with 25 years of combined experience in the wireless industry. We leveraged our expertise to take advantage of the latest technological advances and bring amazingly low prices to our customers.

Visit Website

Phone:

(833) 528-1380

Email:

care@genmobile.com

Location:

2215 Artesia Blvd, #1243, ,
Redondo Beach
90278

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a phone from a street agent and after paying for activation the phone was disconnected in less than a month. When I called customer service they stated that they can not provide a refund and are unable to activate my phone because my details were never inserted into the system so I would have to buy another phone. Mind you this was supposed to be a free government phone. SMH they are real life thieves.”

Posted 6 months ago

“The worst ever suppose to be free government phone on le month warranty ridiculous service the worst ever government phones when you have a problem they send replacement. They telling me I have to buy a phone never heard of it rip off!”

Posted 6 months ago

“I brought a phone for $60 at a retail phone stand set up outside a DMV in Philadelphia,pa. Was told it was free and unlimited calls /text I used it for 2 months it was very slow unless on wifi, certain important apps like "Map" for gps would act up during trips and now I can't call out or receive calls, no text. Only Internet and social media smh. Thought I was cutting down on not having a bill but this is a head ache and dangerous not to have a good working phone when you have children and Incase of emergencies very disappointing.”

Posted 6 months ago

“I had a very nice Motorola phone and sometimes got no connection. I complained and got no help. I finally gave up and asked for a refund on time not used. The said no. SCAMMERS”

Posted 6 months ago

We would be happy to look into a service and refund issue. Please email genmobilecare@dish.com with the phone number or account number so we can review and get back to you.

Posted 6 months ago

“Do not, I mean do not, get this phone it will stop working in 2 days without explanation. If you call cs during business hours they won’t answer. This is a disaster!!!”

Posted 6 months ago

Sorry for the experience, customer care can help with account status or troubleshooting. We haven't had any recent outages or long wait times with our care team. For options to call or chat, visit https://www.genmobile.com/pages/contact-us

Posted 6 months ago

“Got a Gen mobile phone paid $60 for an new upgrade phone. It worked for bout a week. Poor service, can only talk with the speaker on”

Posted 6 months ago

“Rude employee working the booth at DSHS in Spokane. The guy was to worried about germs. Wouldn't take paper from customers so he could take the info. When ever he bent over to talk to the guy who sat slumped in his chair. Kept telling the guy and the rest of us to stay 6 ft from him. In the end no tablet was given because of the confusion.”

Posted 7 months ago

The health of our representatives and customers is important to us. We apologize if you were unable to complete your application or there was confusion due to the representative's level of caution. For your convenience, you can apply for ACP service online any time at https://acp.genmobile.com/en/#!/newHome

Posted 6 months ago

“Some group signed me up to outside a store, gave me a faulty phone and it was never activated. The girl lied about her name and she stopped answering her phone.”

Posted 7 months ago

Chris, give our customer care team a call so they can help with your phone and service. Options to call or chat with our agents are available at https://www.genmobile.com/pages/contact-us

Posted 7 months ago

“I was with another large carrier.. Got talked into G e n mobile By some of their solicitors outside of a store.. Definitely not a transparent company.... I went back to my old carrier... I paid 112.00 to gen mobile For a tablet and a phone.. Then 95.00 dollars to my old company to turn my old phone back on... Because GEN mobile Slowed my data down. It was completely Useless.. I even seen a 2 G icon on my phone . Maybe this company will Work for some people... But it definitely did not work for me..”

Posted 7 months ago

“Lied too me, I already have Qlink. I asked would any interruptions happen by getting this Gen Mobile. I was told No; No and NO. So why I get a email from Q Link saying my Qlink service was being canceled because of a new provider. I got my SSA lawyer calling me in the a.m and a death in the family and I expressed that too the dude who sign me up and I was getting it for my nephew too stay in contact with him. So why enroll me into something and knowing well something would happen... because you can't be in ywo different programs. The Deceitful, Untruthful measures too sign someone up is not right. And I told him it seems skeptical. Especially when thats an established number. Why would I give up my phone for some cheap phone that was only intended for a child too check up on him. So if my phone is off with Qlink and new Service Gen... riddle me this HOW I'M TALK TOO THE CHILD??? Let Alone my SSA Lawyer CALL APPOINTMENT @ 10 a.m IN THE MORNING because I have no income and fighting for my disability, Or MAKE OR SPEAK TOO ANYONE ABOUT FUNERAL ARRANGEMENTS.... THEY BEYOND WRONG FOR THAT.... AND ANOTHER THING QLINK CUSTOMER SERVICE CAN BE CONTACT ALL THE WAY TOO 11:55 PM EST AND GEN MOBILE CUSTOMER SERVICE LINE STOPS AT 5 P.M EST. GET SERIOUS”

Posted 7 months ago

Neal, Sorry for the experience. If you signed up for ACP service, the program only allows one benefit per household. If a consumer has service with an ACP provider and signs up with a new ACP provider, the service is transferred to the new provider. This information is included in the ACP disclosures customers agree to when applying. If there was a misunderstanding or miscommunication with an agent, please email genmobilecare@dish.com with the phone number or account number so we can review. Our customer care team is available everyday 7:00am - 5:30pm PST/8:30pm PST. Gen Mobile Cares Team

Posted 7 months ago

“They took my ACP and transfer it from T-Mobile without even explaining to me what they were doing I have been trying to reach them numerous of time on the phone mailbox is full and it keeps saying that the office is closed this is a scam and I am going to report now”

Posted 8 months ago

Sabrina, sorry for the inconvenience. ACP rules allow one benefit per household. When you sign up with a new company, the benefit service discount is transferred to the new provider. Our customer care team is available everyday 7:00am - 5:30pm PST. Our wait times are fairly short, give us a call if you need help with your service.

Posted 8 months ago

“Phone worked for 2 days then stopped its not legit”

Posted 8 months ago

Sorry to hear your phone isn't working. We can help review the status of your account and help troubleshoot. Give us a call or chat with our customer care team for help. Options to chat and our customer care number can be found at https://www.genmobile.com/pages/contact-us

Posted 8 months ago

“Order # 29838 On 0716/23 i had paid gen mobile $167.35 for a phone and Sim card and haven't heard for them yet about my phone.”

Posted 8 months ago

“Horrible, can't access account. Apps always down. Sucks royally”

Posted 8 months ago

“I REPEAT. DO NOT BUY FROM THEM. MY PHONE WAS SHUT OFF AND LOST THE NUMBER. YOU HAVE BEEN WARNED. GOD FORBID SOMEONE TRIES REGISTERS THE NUMBER TO ANOTHET ACCOUNT. YOU ARE SCREWED.”

Posted 9 months ago

Sorry for the experience. Phones can be shut off for different reasons. Give our customer care team a call at 1-833-528-1380 for assistance.

Posted 9 months ago

“They shut my phone off with out me knowing i got my phone In Pennsylvania I live in Iowa they don’t help you get set up with a new plan they just disrespectful when I called for help they don’t accept acp program they are lying”

Posted 9 months ago

“Got a fast great working smartphone ..so far well pleased with Service”

Posted 9 months ago

“The customers service is a 6 star”

Posted 9 months ago

“My husband paid $40.00 for this government phone the is off I call customer service they said he already have another phone which does not if he can't get this service fix how can he get is money back we don't have money to throw away we are on a fix income.Hegot this government phone one of your genmobile agent”

Posted 9 months ago

“Bad service phone was slow couldn't play games always would kick you off game.. I wasn't able to answer calls or receive text til later that day.”

Posted 9 months ago

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Gen Mobile is rated 3.1 based on 362 reviews