Getaflight Reviews

Name: Getaflight
Rating: 4.58

4.6 Rating 1,738 Reviews

91 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.6

Based on 1,738 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

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Posted 3 years ago

“Sarah Wilson was lovely and helped with my booking today. Feel much happier now knowing my booking is complete.”

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Posted 3 years ago

“Very fast acting service, couldn’t be happier. Was stressing but Sarah was quick to sort everything out. Thank you”

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Posted 3 years ago

“I was unable to complete my booking online and therefore had to contact customer service, the advisor KEVIN WALKER was excellent, very efficient and helpful, He managed to ensure the booking was secured at the same price, kept me informed throughout the process and delivered what HE promised. Would definitely recommend and will definitely be using the service again. HE Sent me E-ticket in 2 hours as well ,Smooth seamless process from booking the air ticket to boarding very friendly and cooperative. Definitely will do business again. I am giving 5 stars to all over and also specially”

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Posted 3 years ago

“sarah was very helpful in the chat!”

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Posted 3 years ago

“The WhatsApp service was super easy to communicate with the Getaflight staff. Despite a quite slow response initially, Kevin helped me find a flight that suited me and once caught at the right time resolved my request promptly. Overall this was a much more positive experience than using other customer service platforms.”

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Posted 3 years ago

“Spoke to Andy he was amazing nothing was a bother for him couldn’t believe how helpful he was and will definitely feel comfortable booking with them again. Have a great day Andy.”

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Posted 3 years ago

“Great service with amending details”

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Posted 3 years ago

“He was excellent in sorting my e tickets”

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Posted 3 years ago

“Kevin is great I really appreciate him he made last minute cancellation and process red nd in 3 days as well”

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Posted 3 years ago

“Kevin really helped me for cancellation of my flight I really appreciate him”

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Posted 3 years ago

“Mr Richard Neeson is marvellous staff member and very helpfull”

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Posted 3 years ago

“Kevin was great to change my flight in few minutes now I am happy to Travel to UK back .The service has been straight forward so far. E-tickets arrived within 1 hrs and booking confirmed. Price was better than going direct with the airline. Rapid, clear communication and helpful when I needed to make changes to. Do remember T&C's for booking with an agent are different to direct with the airline but that is the same for any agent. Friendly, kind and respected, helped me complete it asap and made sure to help if I had any problems, tony was the staff I had communication with and I was very happy with him”

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Posted 3 years ago

“The customer advisor Freddy was very friendly, patient and informative. He was exceptionally thorough to say the least. The price was excellent compare to other travel agencies. I will certainly use this company again and would recommend them to family and friends.”

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Posted 3 years ago

“Staff very helpful”

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Posted 3 years ago

“Richard Neeson was a great help on the phone answering my query which I was very worried about, he talked me through my query and answered my question in full. Excellent service.”

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Posted 3 years ago

“Very efficient 'Chat' facility.”

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Posted 3 years ago

“Fast efficient customer service and support by Kevin, who answered queries promptly and processed the booking. Highly recommended. Thank you”

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Posted 3 years ago

“Firstly they offered an extremely competitive flight package and then extremely helpful staff. I chatted with Kevin, who just made the whole process so smooth and easy, even though I had a few complicated needs for my travel schedule. He answered all my questions, guided me through it as we were also up against time - it was the only seat left at the price. Thanks so much Kevin!”

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Posted 3 years ago

“Great service. Sarah S sorted out the booking error I made with no hassle. Guided me through a payments link which I needed to do because of my error. Emailed sufficient detail for me to complete without hassle. Sarah didn't leave me on the chat without being informed as to what she was doing. Great Service from her.”

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Posted 3 years ago

Getaflight is rated 4.6 based on 1,738 reviews