Getaflight Reviews

Name: Getaflight
Rating: 4.52

4.5 Rating 1,435 Reviews

89 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.5

Based on 1,435 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt response received”

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Posted 1 year ago

“Jitty has been very helpful and polite. I got recommendation from my sister to book through getaflight. Good deal. Thank you”

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Posted 1 year ago

“Sarah was very kind and helpful. We resolved the issues we had with our reservation. even on a Saturday night”

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Posted 1 year ago

“Jitty was very professional and got the flights I needed, at competitive price. thankyou”

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Posted 1 year ago

“The service i recieved was excellent.”

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Posted 1 year ago

“not bad service”

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Posted 1 year ago

“Great customer support, carol was very helpful when I needed to change flight details”

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Posted 1 year ago

“Very helpful customer service Especially Richard Neeson for sorting Airline ticket quirey out Thank you”

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Posted 1 year ago

“Happy excellent service thanks Richard Neeson”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“I booked a flight to Qatar with GetAFlight through Skyscanner. I realised after I was overcharged £120 due to a "technical glitch". I called the customer service team regarding this. A member of the team kept trying to justify it by stating you pay the price at that "moment" in time and due to the volatility, it could be higher than originally quoted. That "moment" being clicking pay now and loading the payment screen! I was flabbergasted at the customer service received. Another member of the team noted the discrepancy on my invoice online and the amount paid. I was told the finance team will contact me the next day as they were closed. They didn't contact me so I called them and spoke to the floor supervisor only to be given the theory about price volatility - not impressed at all! At that point, I asked for a manager to call me back as I was getting nowhere. I looked online to the see the invoice price had been updated to the overcharged price. A good thing I had printed it out then! Richard Neeson (team leader) called me the following day and this post couldn't do his customer service justice. He apologised about the technical glitch that lead to me being overcharged. He was really empathetic and resolved the problem with ease and a touch of class- something the previous customer service assistants I spoke to can learn from. He offered to call me back to confirm receipt of the refund into my account and I have been given his contact details for any queries I have. He really turned it around. My family and I are really looking forward to our holiday! Thank you Richard for all your help.”

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Posted 1 year ago

“Perfect good with helping me do the booking and good price”

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Posted 1 year ago

“Richard Neeson was very friendly and helpful and did what he can given the situation for a refund.”

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Posted 1 year ago

“A very helpful and quick resolution to my problem from RICHARD NEESON”

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Posted 1 year ago

“Customer service was excellent. Very polite my first time to use Getaflight.”

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Posted 1 year ago

“Received an email to say there had been a change to my flight schedule. I asked if I could see the changes before agreeing to the changes and Sophia quickly found the changes. Simple query dealt with efficiently.”

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Posted 1 year ago

“Ruby from the agency is a very polite person and she was very helpful, keeping me up to date with changes the airline made via email but also followed up personally to ensure that I was aware of them. Would definitely recommend for travel booking.”

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Posted 1 year ago

“Very helpful stuff, respond to my request quickly . Try they very best to help”

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Posted 1 year ago

“Great and efficient service. Maggi Grace was very helpful. Just waiting for my tickets now”

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Posted 1 year ago

“Was a great price and communication with Jitty Varghese was excellent - calling me back, emailing etc. Slightly frustrating that my cards wouldn't be accepted but they honoured the prices and ensured that everything was sorted by bank transfer.”

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Posted 1 year ago

Getaflight is rated 4.5 based on 1,435 reviews