Getaflight Reviews

Name: Getaflight
Rating: 4.60

4.6 Rating 1,838 Reviews

91 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.6

Based on 1,838 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is almost been a week since i sent. SAR Request (Subject Access Request) as per GDPR regulations, still no acknowledgment from this company, this company is a joke , i am now inclined to complain to ICO . As soon as i posted the review possible fake reviews started pouring in to put my review at the back burner. They are closed on sunday how come reviews posted on sunday , seems their reviews are paid for as well. BEWARE. This company is nothing short of scam artists, booked return from lhr to dfw, was told by Alina Wright, there will be extra £30 for the ticket to have date changeable option, i asked 3 times if there will be any other hidden costs should i use this option. Alina clearly said only the fare difference will be payable. Asked her to put it in email and she cleverly said its standard policy. I tried to exercise this option of date change and was told extortionate amounts , £150 date change fee, £50 admin fee, £129.54 difference in fare . Cleverly made up cost so its bit cheaper if i book a new return ticket. I complained about the fact that only fare difference apply and was told “show in writing” , they know exactly how they are scamming the public. I have now requested Subject Access Request from getaflight , will report this company to trading standards , Atol and Abta. Also, the guy mentioned these fees are in T&Cs, interestingly this was never sent to me , my mother email had a broken link to T&Cs , This company is big scam and they only ought to take your money, there is no customer service once ticketed STAY AWAY”

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Posted 1 year ago

“Prompt and excellent service at all times which exceeded my expectations! Will definitely recommend PH Travels.”

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Posted 1 year ago

“Travis was very helpful”

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Posted 1 year ago

“Alex was great”

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Posted 1 year ago

“Great customer service from Alina”

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Posted 1 year ago

“Just called GET A FLIGHT and AMBER was happy to help, as I needed to added a wheelchair request on my booking. Absolutely great service will be more happy recommending others to trust to book with GETAFLIGHT.”

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Posted 1 year ago

“Special thanks for alina who helped me get my booking .”

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Posted 1 year ago

“Very friendly service and queries were answered as required.”

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Posted 1 year ago

“Was guided through this process by a lovely and helpful lady called Alina. She had time and energy to explain everything to me..... wonderful service”

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Posted 1 year ago

“Alina was helpful in securing a flight when the original reservation was no longer available with the airline.”

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Posted 1 year ago

“Alina the operator is very helpful!”

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Posted 1 year ago

“Straight forward and efficient - thanks to Alina in customer service.”

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Posted 1 year ago

“Alina was simply super. She got me exactl;y what I wanted and was very helpful, patient and friendly. TOP MARKS”

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Posted 1 year ago

“Fantastic service”

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Posted 1 year ago

“Devika was very helpful and professional dealing with my flights to Vegas….thank you for sorting out a problem with dates booked”

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Posted 1 year ago

“I'm very impressed with the fantastic customer care which I have received today from Devika. She was ultimately professional and extremely helpful.”

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Posted 1 year ago

“Yes. Alina did a good job to work out a flight for me. Thank you”

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Posted 1 year ago

“I have been experienced amazing service from Maggie Grace. Thanks for your cooperation.”

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Posted 1 year ago

“Very good customer service and I am very impressed Many thanks”

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Posted 1 year ago

“Alina was great”

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Posted 1 year ago

Getaflight is rated 4.6 based on 1,838 reviews