Getaflight Reviews

Name: Getaflight
Rating: 4.56

4.6 Rating 1,642 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

Questions

Metrics

4.6

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Richard Neeson has been really fantastic, the best customer service ever and will also go the extra mile for you. Managed to find a great deal on a return flight to Mauritius. Thank you again Richard for all your help and support.”

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Posted 2 years ago

“Hi Bella Smith, Really appreciate your help and dedication. Cheers for your great work keep it up.”

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Posted 2 years ago

“At first I was worried that Getaflight could be a small ‘here today gone tomorrow’ travel agency. But by the end of my first telephone conversation with Jitty, I felt that I was in good hands. She was efficient, helpful and incredibly patient. And I like to believe Jitty also got me the best price for my ticket today. 😁”

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Posted 2 years ago

“Excellent services on the phone thanks to Richard. Quick and efficient. On the other hand the chat function was not good as Maggi ended the chat without helping me”

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Posted 2 years ago

“Excellent customer service! Thank you RICHARD NEESON!”

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Posted 2 years ago

“Had a pleasant experience in booking as well with their agent to make some changes on my reservation. Richard Neeson was really helpful on the phone. I highly recommend using their services.”

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Posted 2 years ago

“Really fast in responding and helpful in sorting out my query”

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Posted 2 years ago

“Spoke to Richard Neeson today about a change to our flights to Canada, he was able to answer my question and reassure me that everything was in hand with our booking, he gave great customer service”

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Posted 2 years ago

“Richard Neeson was friendly, polite and very efficient. Dealt with my query quickly and explained the process to me. Thank you.”

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Posted 2 years ago

“Jitty was very helpful today with the booking of my tickets. Very good service. Thank you”

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Posted 2 years ago

“Excellent service and cheap tickets. Jitty was brilliant. She has excellent customer service skills and provided me with the needs what I had hoped for. I would definitely recommend to friends and relatives.”

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Posted 2 years ago

“Great communication very helpful customer service Thank You”

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Posted 2 years ago

“Great help from Getaflight and their staff member Jitty.”

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Posted 2 years ago

“Absolutely excellent service quick and easy.. and jitty was absolutely fantastic and so polite a credit to her job”

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Posted 2 years ago

“Very Helpful!”

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Posted 2 years ago

“the customer service was faultless a lady called JITTY dealt with me and she was so patient and understanding i had a problem with confirmation from the bank and she guided me every step of the way to getting my ticket booked at an amazing price i would certainly use this company again”

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Posted 2 years ago

“excellent service , went to book flight via a well known platform.. Which cutting a long story short was no longer available. The agent, called back and said "no worries, we can do it cheaper" yay great. What can i say , it felt like xmas.”

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Posted 2 years ago

“This is the second time that I have booked my flights through yourselves and will continue to do so, the reason being you get excellent customer service and very reasonable prices. Thank you to Jitty for resolving my issues.”

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Posted 2 years ago

“Maggii Grace was very helpful with my questions and booking today.”

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Posted 2 years ago

“It was very quick and straight foward. Maggi dealt with my inquiry very fast and solving my issues.”

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Posted 2 years ago

Getaflight is rated 4.6 based on 1,642 reviews