Getaflight Reviews

Name: Getaflight
Rating: 4.60

4.6 Rating 1,860 Reviews

91 %

of reviewers recommend Getaflight

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4.6

Based on 1,860 reviews

Customer Service
Communication Channels	Telephone, Live Chat

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went very smoothly and I got a great price compared to what was on offer at other companies.Jitty was my agent and I will continue to use her for future flights.Thanks Jitty.”

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Posted 3 years ago

“Excellent service very helpful explain everything very clearly”

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Posted 3 years ago

“I booked a flight to Qatar with GetAFlight through Skyscanner. I realised after I was overcharged £120 due to a "technical glitch". I called the customer service team regarding this. A member of the team kept trying to justify it by stating you pay the price at that "moment" in time and due to the volatility, it could be higher than originally quoted. That "moment" being clicking pay now and loading the payment screen! I was flabbergasted at the customer service received. Another member of the team noted the discrepancy on my invoice online and the amount paid. I was told the finance team will contact me the next day as they were closed. They didn't contact me so I called them and spoke to the floor supervisor only to be given the theory about price volatility - not impressed at all! At that point, I asked for a manager to call me back as I was getting nowhere. I looked online to the see the invoice price had been updated to the overcharged price. A good thing I had printed it out then! Richard Neeson (team leader) called me the following day and this post couldn't do his customer service justice. He apologised about the technical glitch that lead to me being overcharged. He was really empathetic and resolved the problem with ease and a touch of class- something the previous customer service assistants I spoke to can learn from. He offered to call me back to confirm receipt of the refund into my account and I have been given his contact details for any queries I have. He really turned it around. My family and I are really looking forward to our holiday! Thank you Richard for all your help.”

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Posted 3 years ago

“very group effort to support my booking .... very prompt answers”

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Posted 3 years ago

“Carol helped resolve the situation and was very patient and helpful”

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Posted 3 years ago

“Thank you to Richard from Getaflight for the friendly and great customer service. Very helpful and Impressed”

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Posted 3 years ago

“Brilliant customer service from Richard Neeson and Daniel”

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Posted 3 years ago

“Perfect good with helping me do the booking and good price”

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Posted 3 years ago

“Very easy to contact and very efficient ! I made a small mistake on my booking and this was rectified instantly following a telephone conversation I think with Maggie”

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Posted 3 years ago

“Made a silly mistake while booking my flights and Sarah helped out in a big way - so highly recommend!”

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Posted 3 years ago

“Kevin on Live chat to confirm e tickets had been received and were emailed to us without delay. This was all completed within a few hours and . Thank you.”

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Posted 3 years ago

“Kevin was great man after booking online he called us for confirmation.”

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Posted 3 years ago

“Kevin from get a flight has been effortless in changing my flight home over Watsapp which I think is a great idea as I remember so many calls from abroad costing lots of money to speak to airlines,etc”

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Posted 3 years ago

“Thank you to Carol Smith of Getaflight. Immediate answer to the phone call. Efficient and friendly service. Sorted our queries promptly and without fuss. Etickets were with us by return. Impressed by the level of service.”

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Posted 3 years ago

“Prompt and efficient service. Got the flight I wanted, with no difficulty in booking, and details were confirmed instantly via email. Hope to use you again. Well done Kevin”

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Posted 3 years ago

“Booking was easy with Getaflight plus Kevin walker they were the most competitive everything so excellent.”

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Posted 3 years ago

“Carol was really helpful!”

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Posted 3 years ago

“Maggi was very helpful and polite excellent customer service definitely recommend”

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Posted 3 years ago

“Great and very helpful staff service regarding e-ticket updates, Eric Peterson promptly solved any issues I had and was efficient in getting updated tickets across as per my request”

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Posted 3 years ago

“Carol extended my flight from Thailand very efficiently many thanks”

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Posted 3 years ago

Getaflight is rated 4.6 based on 1,860 reviews