Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

“I took a while choosing a new bed, the space I had for it was limited and I wanted something special. I found the Ohio day bed and really like the style. It also fitted perfectly into the recess I had for it. I asked questions via the chat on the website and email and got lots of helpful responses. Once my bed was ordered I had a little while to wait but that's to be expected when something is being made. I was pleased to get an email telling me my bed would be ready sooner and my delivery was being upgraded free of charge. Delivery was stress-free and with lots of updates on times etc. Assembly was a challenge, mainly due to the limited space available but I managed it. The instructions were clear and comprehensive. I am really pleased with the bed. It looks great and is very comfortable. It also doubles as a little sofa to relax watching telly with the kids. I am very pleased.”

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Posted 5 years ago

“I got two beds, a single and a double. The quality of the workmanship is excellent making the beds very easy to assemble. Once assembled and dressed, both beds look fantastic and are very comfortable. Great value for money.”

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Posted 5 years ago

“We were decorating our bedroom and looking for a four poster bed. We were delighted when we found the Get Laid website and also that the bed we wanted was also on sale. We enjoyed customising the bed with the online tool and ordered our bed with a confirmed date for delivery and assembly of our new bed. This was 6 weeks away which was fine as it gave us time to decorate our room and ensure it was worthy of the new bed. We were kept informed by email and queries answered very quickly, the bed was delivered on the date promised and assembled by the guys for us. We loooooovvvvvveeeeee our beautiful well made new bed and will use Get Laid again in the future.”

Getlaidbeds.co.uk 5 star review on 25th August 2020

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Posted 5 years ago

“Great beds and brilliant white glove service”

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Posted 5 years ago

“I bought a single bed for my son who had been managing on an old futon for months during lockdown. I came across Get Laid Beds on the internet and found them very helpful during the ordering process. Delivery was straightforward and my son and I built the bed ourselves. Construction was just a few simple steps and done within an hour. I am impressed with the slats in the bed base - much stronger than in beds from larger companies that I have used before. The bed looks good, seems very sturdy and has nice features such as the sloping headboard which I quite envy myself!”

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Posted 5 years ago

“My new bed with drawers is brilliant! The mattress is so comfy. It was easy to order, well made and good value for money. Clear instructions and easy to assemble. I got a space saver bed and it fits perfectly.”

Getlaidbeds.co.uk 5 star review on 22nd August 2020

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Posted 5 years ago

“Great customer service. Staff were very helpful with customising my order as we had to fit a specific space. Staff suggested changing Oxford frame to space saver design to fit which was a great solution and both frame and mattress adapted for the same price. Delivered on time. Good tracking system so knew ETA and delivery guys assembled it in about 10 minutes. Lovely bed and my son says very comfortable. Can't fault the company!”

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Posted 5 years ago

“Absolutely in love with our new bed, the quality is brilliant! The white glove service was a god send, the gents had the bed frame brought in and all assembled with in 10 minutes! So happy with our purchase and will definitely be recommending get laid beds to everyone!”

Getlaidbeds.co.uk 5 star review on 21st August 2020

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Posted 5 years ago

“Good product, mediocre service Great product overall, but the service lacks quality. They forgot to include the mattress in our delivery (nobody would have noticed if we wouldn't have highlighted this)... Also, the delivery staff refused to assemble the bed at first due to "lack of parking" and were not really interested in a solution like parking in our yard. Took some convincing to get them to do their job.”

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Posted 5 years ago

“Having seen a bed previously, we decided to buy one ourselves. The bed arrived damaged, and poorly manufactured. All 4 legs were replaced due to quality issues, including missing mortices to fit the sides into. There was insufficient hardware, and the way the whole thing is held together is a joke. Fortunately I had the materials/skills to add brackets to hold the ends upright and add a centre runner under the slats to prevent them sagging. I wish I had seen some of the reviews here before buying! In fairness, the support from their staff was very good eventually! I will not be buying from them again.”

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Posted 5 years ago

“Great customer service and a beautiful, quality bed!”

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Posted 5 years ago

“I bought this bed as I thought it was time for him to move to a “big boy” bed. I spent ages and I mean ages agonising over this and competitor sites. Did I want to spend a lot. Was he likely to jump (of course he would)? Would the slats break? How long would it last and how do I replace them? I put the bed together by myself. It was pretty self explanatory. It took me about 1.5 hours to do. Well he did bounce day 1 and he loved it and so did I. I had a bit of a lie down this afternoon while he played with his train set. When my bed needs replacing I’ll be back.”

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Posted 5 years ago

“I was sceptical about the single slats on the frames but I’m so impressed! I also had the assembly service and it took them 7 minutes to deliver and assemble the bed! Very pleased with the entire process and the product. Will be recommending the brand to my friends :)”

Getlaidbeds.co.uk 5 star review on 8th August 2020

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Posted 5 years ago

“Always a little dubious about ordering furniture online but my experience was great start to finish. I ordered the white knight double (space saver) bed. Very easy online ordering process; good updates on delivery status; delivered on time; assembly was very easy, all parts there, no damage, managed to do it on my own; bed looks great, better than I’d imagined from the web photos, and is very sturdy. All delivery packaging was recyclable too and wasn’t over / excessively wrapped like some other companies do. It was a little more than I’d have liked to spend but I paid for the quality and it was the right decision. I would recommend / order again in a heartbeat! Thank you!”

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Posted 5 years ago

“I didn't expect delivering a bed during a pandemic to be easy so I was happy to wait a bit and do without the assembly service. More than four months later, I still have no bed and still cannot move into my new place. The reason was not the pandemic but simply a lack of care from a company that markets itself on "craftsmanship". The bed has a painted surface and the company do not protect this in transit. So predictably enough: a first bed arrived damaged, a second replacement bed arrived damaged. It just makes no sense, I get that the beds are reasonably priced, but not using packing materials seems a false economy and I would love to hear an explanation for why they do this The company is lucky to have some great staff and I decided to give them a third chance. But I am tired of the lack of proper follow up, of being the one who has to chase things up and remind them that I am waiting, of never receiving any acknowledgement that not packing beds properly is a bad policy. I have read the reviews here, and am concerned that the surface damage may not be the only problem to expect. I have given up, and requested a refund. For reasons not explained, they did not collect the first damaged bed when the second damaged one was delivered which means I have to wait for the refund too ..”

Getlaidbeds.co.uk 1 star review on 29th July 2020

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Posted 5 years ago

“I didn't expect delivering a bed during a pandemic to be easy so I was happy to wait a bit and do without the assembly service. More than four months later, I still have no bed and still cannot move into my new place. The reason was not the pandemic but simply a lack of care from a company that markets itself on "craftsmanship". The bed has a painted surface and the company do not protect this in transit. So predictably enough: a first bed arrived damaged, a second replacement bed arrived damaged. It just makes no sense, I get that the beds are reasonably priced, but not using packing materials seems a false economy and I would love to hear an explanation for why they do this The company is lucky to have some great staff and I decided to give them a third chance. But I am tired of the lack of proper follow up, of being the one who has to chase things up and remind them that I am waiting, of never receiving any acknowledgement that not packing beds properly is a bad policy. I have read the reviews here, and am concerned that the surface damage may not be the only problem to expect. I have given up, and requested a refund. For reasons not explained, they did not collect the first damaged bed when the second damaged one was delivered which means I have to wait for the refund too ..”

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Posted 5 years ago

“I ordered the Japanese Storage bed but all l have recieved so far is a pile of wood with no screws/fixings or instructions for putting the bed together. One headboard bracket was missing and the one I recieved was damaged. Despite explaining this clearly to customer service, I'm still waiting on fixings and instructions. I would not recommended this company and will be claiming a refund.”

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Posted 5 years ago

“We went through hell with this company over the last 5 months. This first bed was absolutely appalling; it had scratches, visible filler in many places, dents, … A very bad finish, but the pieces did fit together. We paid extra to upgrade to an oak bed, making £803 in total. The second bed was clearly made of two different types of wood, the difference in color was very extreme and ridiculous in a single piece of furniture. One of the posts was also damaged. We asked for a replacement. When we got the next attempt - the third bed, it was just as bad. One post had splits all the way along it and the pieces were very poorly made - the joints did not even line up. They haven’t collected any of the damaged items and at least one delivery failed to arrive and had to be pushed back another month after I chased. Every time we waited for a replacement we waited over a month. Our latest quote is 6 weeks to get a replacement. Their quality control is non existent. The workmanship is hilarious - we have received posts where the wrong hole has been made and then a new one made where it should have been. Don’t believe the TrustPilot reviews. My, much more detailed review than this, was removed without any warning or discussion.”

Getlaidbeds.co.uk 1 star review on 1st July 2020

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Posted 5 years ago

“I really was hoping to leave Get Laid Beds a positive review and was so excited ordering from them, considering how many great reviews they have... but unfortunately my experience of both their ordering service, product quality and customer service has been EXTREMELY POOR! Upon ordering I inquired as had questions about a bed and around discount codes etc. and nobody returned contact for days, by the time I messaged them again, I just ended up ordering through the website and 'taking the plunge'. Only afterwards to finally receive contact that there is a code I could use, but because I've made an order it's now too late (fair enough, no major issuer here, just delays). The bed was delivered on time, but then here is where the issues started. I paid extra for the felt padding to protect the flooring and had I not checked, this would have gone a miss, as it was missing from the delivery. I then didn't want to build the bed as I wanted to avoid scratching our wooden flooring. They then sent this out and a few days later, I began building the bed. The parts looked really nice apart from the fact that the headboard had a few slight scratches on it when received, but these were negligible considering it is wooden after all. The instruction manuals are really poor, as they rely on more imagery but key parts such as the distance of slats, how tight bolts need to be and other aspects which extra detail would be important (considering the cost of their frames) were missing. Nevertheless I used rational thought and measured the slats to 2" separation between slats and made sure bolts weren't too tight. The bed looked great and we put our mattress on top and then lay down to give it a test. To our horror, it was really creaky and made so much noise on all the joints, initially we thought it was the slats. It's not the type of build you expect when you buy from such a reputable company who pride themselves on their 'carpentry work'. Customer services were contacted and to cut a long story short, I have to wait over 2 months for them to come out and look at the bed, I've had constant back and forth in emails and you'd think someone could just pick up the phone and speak to customers, but this seems to be too much of a chore. In addition emails aren't fully responded too, with clear questions or points completely overlooked and apparently when chasing for a response to a video I sent it of the creaky bed (3 days later) today I 'missed an email' was the response. They are now saying that I must have over tightened the hinges and also the headboard (which is funny because that came pre-built). The whole purpose of the video was to inform their engineer visit, so that they know what to do and what parts to bring, but they used it as a 'blame the customer' opportunity. I'm hoping someone from their senior management team read this and make the sensible decision to have a rational conversation, but as i'm feeling now, my advice is to avoid this company if customer service and after sales support is important to you.”

Helpful Report

Posted 5 years ago

“Shocking customer service was told the bed would be delivered on 15th after an extra two delay because of Covid19 (which was fine and I had know problem with this given the circumstances). Received no communication until I phoned customer service to find out if the bed was being delivered, only to be told that it had been put on hold but some incompetant person at customer service and couldn't be delivered till another 5 days later by their white glove service. On top of this they told me that they were not providing white glove service while the pandemic was happening even though there is know mention by them in any email or on their website that this was happening. Absolutely joke of a service and didn't even offer any money off for the inconvenience.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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