Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

“Seamless service, craftsmanship is exceptional and sturdy, and the assemblers were professional, arrived on-the-dot and assembled the bed in no-time. We bought the bed and mattress for my daughter, and she loves it. As she has a smaller room we thought it may be too big, but it fits perfectly and compliments the room. I’d strongly recommend Get Laid Beds.”

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Posted 5 years ago

“Easy to assemble despite there being no instructions. Great quality frame. Strong and well made. Delivery was efficient and we were kept well informed throughout. Thank you.”

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Posted 5 years ago

“We ordered the Japanese platform bed without a headboard and with two under bed storage boxes. It was exactly what we were looking for - solid wood, low profile, storage options and reasonable price. We were so impressed with the quality! We easily assembled it ourselves in about an hour. When we raised questions about our order, we received a prompt, courteous response. Great customer service!”

Getlaidbeds.co.uk 5 star review on 31st August 2020

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Posted 5 years ago

“Customer service has been absolutely amazing, even as we had questions when putting the bed together there was someone on hand to send us photos on Bank Holiday Sunday! We are absolutely thrilled with our bed, it is exactly as we had hoped. My only negative would be the delivery. We were given no courier info, a delivery time of 8am-8pm and no tracking info. Sadly our bed was also split by the courier so we received 2 boxes one day, and the following box the next day. Overall we are delighted but I would suggest looking into better courier options”

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Posted 5 years ago

“I took a while choosing a new bed, the space I had for it was limited and I wanted something special. I found the Ohio day bed and really like the style. It also fitted perfectly into the recess I had for it. I asked questions via the chat on the website and email and got lots of helpful responses. Once my bed was ordered I had a little while to wait but that's to be expected when something is being made. I was pleased to get an email telling me my bed would be ready sooner and my delivery was being upgraded free of charge. Delivery was stress-free and with lots of updates on times etc. Assembly was a challenge, mainly due to the limited space available but I managed it. The instructions were clear and comprehensive. I am really pleased with the bed. It looks great and is very comfortable. It also doubles as a little sofa to relax watching telly with the kids. I am very pleased.”

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Posted 5 years ago

“I got two beds, a single and a double. The quality of the workmanship is excellent making the beds very easy to assemble. Once assembled and dressed, both beds look fantastic and are very comfortable. Great value for money.”

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Posted 5 years ago

“We were decorating our bedroom and looking for a four poster bed. We were delighted when we found the Get Laid website and also that the bed we wanted was also on sale. We enjoyed customising the bed with the online tool and ordered our bed with a confirmed date for delivery and assembly of our new bed. This was 6 weeks away which was fine as it gave us time to decorate our room and ensure it was worthy of the new bed. We were kept informed by email and queries answered very quickly, the bed was delivered on the date promised and assembled by the guys for us. We loooooovvvvvveeeeee our beautiful well made new bed and will use Get Laid again in the future.”

Getlaidbeds.co.uk 5 star review on 25th August 2020

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Posted 5 years ago

“Great beds and brilliant white glove service”

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Posted 5 years ago

“I bought a single bed for my son who had been managing on an old futon for months during lockdown. I came across Get Laid Beds on the internet and found them very helpful during the ordering process. Delivery was straightforward and my son and I built the bed ourselves. Construction was just a few simple steps and done within an hour. I am impressed with the slats in the bed base - much stronger than in beds from larger companies that I have used before. The bed looks good, seems very sturdy and has nice features such as the sloping headboard which I quite envy myself!”

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Posted 5 years ago

“My new bed with drawers is brilliant! The mattress is so comfy. It was easy to order, well made and good value for money. Clear instructions and easy to assemble. I got a space saver bed and it fits perfectly.”

Getlaidbeds.co.uk 5 star review on 22nd August 2020

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Posted 5 years ago

“Great customer service. Staff were very helpful with customising my order as we had to fit a specific space. Staff suggested changing Oxford frame to space saver design to fit which was a great solution and both frame and mattress adapted for the same price. Delivered on time. Good tracking system so knew ETA and delivery guys assembled it in about 10 minutes. Lovely bed and my son says very comfortable. Can't fault the company!”

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Posted 5 years ago

“Absolutely in love with our new bed, the quality is brilliant! The white glove service was a god send, the gents had the bed frame brought in and all assembled with in 10 minutes! So happy with our purchase and will definitely be recommending get laid beds to everyone!”

Getlaidbeds.co.uk 5 star review on 21st August 2020

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Posted 5 years ago

“Good product, mediocre service Great product overall, but the service lacks quality. They forgot to include the mattress in our delivery (nobody would have noticed if we wouldn't have highlighted this)... Also, the delivery staff refused to assemble the bed at first due to "lack of parking" and were not really interested in a solution like parking in our yard. Took some convincing to get them to do their job.”

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Posted 5 years ago

“Having seen a bed previously, we decided to buy one ourselves. The bed arrived damaged, and poorly manufactured. All 4 legs were replaced due to quality issues, including missing mortices to fit the sides into. There was insufficient hardware, and the way the whole thing is held together is a joke. Fortunately I had the materials/skills to add brackets to hold the ends upright and add a centre runner under the slats to prevent them sagging. I wish I had seen some of the reviews here before buying! In fairness, the support from their staff was very good eventually! I will not be buying from them again.”

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Posted 5 years ago

“Great customer service and a beautiful, quality bed!”

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Posted 5 years ago

“I bought this bed as I thought it was time for him to move to a “big boy” bed. I spent ages and I mean ages agonising over this and competitor sites. Did I want to spend a lot. Was he likely to jump (of course he would)? Would the slats break? How long would it last and how do I replace them? I put the bed together by myself. It was pretty self explanatory. It took me about 1.5 hours to do. Well he did bounce day 1 and he loved it and so did I. I had a bit of a lie down this afternoon while he played with his train set. When my bed needs replacing I’ll be back.”

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Posted 5 years ago

“I was sceptical about the single slats on the frames but I’m so impressed! I also had the assembly service and it took them 7 minutes to deliver and assemble the bed! Very pleased with the entire process and the product. Will be recommending the brand to my friends :)”

Getlaidbeds.co.uk 5 star review on 8th August 2020

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Posted 5 years ago

“Always a little dubious about ordering furniture online but my experience was great start to finish. I ordered the white knight double (space saver) bed. Very easy online ordering process; good updates on delivery status; delivered on time; assembly was very easy, all parts there, no damage, managed to do it on my own; bed looks great, better than I’d imagined from the web photos, and is very sturdy. All delivery packaging was recyclable too and wasn’t over / excessively wrapped like some other companies do. It was a little more than I’d have liked to spend but I paid for the quality and it was the right decision. I would recommend / order again in a heartbeat! Thank you!”

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Posted 5 years ago

“I didn't expect delivering a bed during a pandemic to be easy so I was happy to wait a bit and do without the assembly service. More than four months later, I still have no bed and still cannot move into my new place. The reason was not the pandemic but simply a lack of care from a company that markets itself on "craftsmanship". The bed has a painted surface and the company do not protect this in transit. So predictably enough: a first bed arrived damaged, a second replacement bed arrived damaged. It just makes no sense, I get that the beds are reasonably priced, but not using packing materials seems a false economy and I would love to hear an explanation for why they do this The company is lucky to have some great staff and I decided to give them a third chance. But I am tired of the lack of proper follow up, of being the one who has to chase things up and remind them that I am waiting, of never receiving any acknowledgement that not packing beds properly is a bad policy. I have read the reviews here, and am concerned that the surface damage may not be the only problem to expect. I have given up, and requested a refund. For reasons not explained, they did not collect the first damaged bed when the second damaged one was delivered which means I have to wait for the refund too ..”

Getlaidbeds.co.uk 1 star review on 29th July 2020

Helpful Report

Posted 5 years ago

“I didn't expect delivering a bed during a pandemic to be easy so I was happy to wait a bit and do without the assembly service. More than four months later, I still have no bed and still cannot move into my new place. The reason was not the pandemic but simply a lack of care from a company that markets itself on "craftsmanship". The bed has a painted surface and the company do not protect this in transit. So predictably enough: a first bed arrived damaged, a second replacement bed arrived damaged. It just makes no sense, I get that the beds are reasonably priced, but not using packing materials seems a false economy and I would love to hear an explanation for why they do this The company is lucky to have some great staff and I decided to give them a third chance. But I am tired of the lack of proper follow up, of being the one who has to chase things up and remind them that I am waiting, of never receiving any acknowledgement that not packing beds properly is a bad policy. I have read the reviews here, and am concerned that the surface damage may not be the only problem to expect. I have given up, and requested a refund. For reasons not explained, they did not collect the first damaged bed when the second damaged one was delivered which means I have to wait for the refund too ..”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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