Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

4.3 Rating 3,831 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was prompt and the price was quite reasonable. Thank you for a carefree trip!”

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Posted 1 year ago

“Excellent communications. The driver was on time nd very friendly. The ride was pleasant and we felt safe. Everything worked out well.”

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Posted 1 year ago

“Hello, we loved the service! Especially the being on time, the friendliness and the courtesy of the drivers. Oh yes, and the prices!!”

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Posted 1 year ago

“Great ride! The driver was very polite and just as professional. The car was clean and comfortable and the music created a nice atmosphere after we said it was fine to have on.”

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Posted 1 year ago

“Booked a minivan, the best option for my teenage kids. They are absolutely thrilled with the trip. Which means I was too ;)”

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Posted 1 year ago

“Everything is fine! Great app! Our second transfer this year with gettransfer and it went absolutely perfectly once again.”

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Posted 1 year ago

“Gettransfer's customer support is commendable. They are available 24/7 and answered all my questions. The driver arrived exactly at the right time. Great car as well.”

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Posted 1 year ago

“Extremly bad experience, they left us in a middle of night in airport with small kids because our flight was delayed 40mins.. Driver sad it is your problem and you need to pay extra 30eur, even though he saw flight information and wasnt in the airport, so we took airport taxi for 23eur and it was much more faster than to wait rude driver, customer service is so dissapointing, no money back, no appology, just 'its our standart rules', what rules? Dont give a s... On your customers? So just dont waste Your money and time using this scam company ;)”

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Posted 1 year ago

“Fixed price paid upfront. No mysterious extra fees added on. The driver was most polite. He put on calm background music which was perfect after a long tiring flight. Will definitely go with Gettransfer again.”

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Posted 1 year ago

“Ordered for elevated Price one week in advance. Driver did Not Show up Not was reachable by phone. As I has to Pay in advance, Now I had to prove the Situation and ask for refund at a Time i was Busy with traveling.”

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Posted 1 year ago

“After a 9 hour flight to New York, I just wanted to flop into a seat and relax. Job done. My driver was waiting and we were on our way to Manhattan before I knew it. Toll roads are included in the price so I didn't have to pay extra. Thanks!”

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Posted 1 year ago

“Terrible service, would recommend booking direct with drivers as they charge 6% on top of price and take 25% off the drivers. I have been waiting since November 2022 for a payment. I have emailed several times and still cant get a definite answer when payment will be made. I have sent them an invoice for late payment of 10 months and instructed a solicitor to contact them. I have also asked for COMPLAINTS procudure to which I have had to reply. I have requested my account closed which so far I have had NO REPLY - Avoid as very poor”

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Posted 1 year ago

“I'm writing a review after my first trip. The driver arrived at the right place at the right time. The car was clean and fresh. The driver was friendly but not chatty at the same time. Good prices too.”

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Posted 1 year ago

“Both drivers were excellent, on time and most polite. Gettransfer certainly made my travels a lot easier. I recommend it and will use it again.”

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Posted 1 year ago

“Do not use Get Transfer - their customer experience is terrible. I had a booking that they did not turn up to and then cancelled after the booking time - leaving me with no replacement and no alternative. I had another booking with them that I then cancelled ahead of time (5 days out), based on this experience and they then kept all the money for that booking - providing no refund. This is not a good company and I thoroughly recommend you do not use them.”

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Posted 1 year ago

“All the info I needed was provided and it was all very clear. The van was on time. The driver was friendly and very quick to help with our suitcases! Good service for the money.”

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Posted 1 year ago

“We enjoyed a good ride from Madrid airport to the city center. The driver was super friendly and helped us find the apartment where we were staying and even waited to make sure we got in!!”

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Posted 1 year ago

“Reliable driver. Clean vehicle. Despite delays to both the flight and getting our luggage, it was no problem. This was our first time using Gettransfer and everything went as smoothly and as easily as we had hoped.”

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Posted 1 year ago

“Overall an excellent way to book a reliable transfer, although the prices did not seem all that low to me. The driver could communicate in English on Whatsapp, but he was not so comfortable with it in person. He didn't have any water for us even though it was very hot in Antalya.”

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Posted 1 year ago

“Our plane landed in Barcelona ahead of schedule (a first!) yet the car was already at the airport. Easy to find the driver and he was very friendly.”

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Posted 1 year ago

Gettransfer is rated 4.3 based on 3,831 reviews