Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.24

4.2 Rating 3,520 Reviews

82 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.2

Based on 3,520 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver, Tahir, spoke very good English. He arrived at Hurghada airport early and sent a photo of where he was waiting. A perfect welcome to Egypt.”

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Posted 2 years ago

“🚨🚨🚨This company is not RELIABLE. I reserved a round trip for January 2 -7 2023 between JFK and a hotel in Times Square. It cost me $334.02. The first trip went without a problem. For the 2nd trip, the night before I confirmed it, because it was going to be at 1am and I wanted to be relax. At the time indicated the driver didn't showed up. I contact GetTransfer through Telegram and he/she tried to contact the driver but didn't have response. He / She wrote "Please apply to our email address: info@gettransfer.com describing your negative experience, our e-mail specialists will provide you with further instructions regarding the payment you did. In this situation, we can offer you to start searching for local transport. We do sorry for the inconvenience you have to face." At 1:30am I had to contact UBER and in 3 mins I had a vehicle to takes us to JFK. I wrote GetTransfer for the refund of $167.01 of that 2nd trip and they don't want to refund my money. They want to keep it in the account I have with them for a future trip, but I don't want to travel again with them. THEY ARE NOT RELIABLE!!!!!!! They now says that their User's Agreement establishes that the balance will be returned to their account. Also there are messages from drivers who allege they are not paid for their services. 🚨🚨🚨”

Gettransfer 1 star review on 6th March 2023

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Posted 2 years ago

“Great app, very easy to book and pay. The driver was waiting for us at the airport, helped with the luggage, nice car. We enjoyed everything.”

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Posted 2 years ago

“Impeccable service both in terms of quality and cleanliness of vehicles, and punctuality of the drivers. To be used on the next occasion.”

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Posted 2 years ago

“Arrived right o time, friendly driver. Surprised to be picked up by one people carrier as we had booked two cars for the group but a very fun trip all together.”

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Posted 2 years ago

“I booked a transfer from Fiumicino to our hotel in the center. Our plane landed early morning and the driver was already there at the exit. Thank you!”

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Posted 2 years ago

“I went to the Venice Carnival. Our car was waiting for us at Marco Polo airport and took us to Piazza Roma with no issues. I recommend in!”

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Posted 2 years ago

“I booked a transfer service from gettransfer.com paid the sum of € 261 return. On the day of arrival at the airport we immediately called the transfer as indicated on the voucher. the plane arrived on time and we called the driver 30 minutes after landing. No one answered. So we called the Gettransfer customer service, but no one answered. We sent a WhatsApp message to Gettransfer helpdesk and after 10 minutes they said they would get in touch with the driver. after another 5 minutes they send me the driver's phone number. We call the driver and he doesn't answer. We text the driver and he tells us it's late and we missed the appointment. We explained to him that we were at the airport 30 minutes early and that he or his company did not answer the phone. The driver hung up the phone and never spoke to us again. We called Get transfer asking about it and they said they would look into it. at this point we had to pay for a new transfer from the airport to our destination for € 160. on returning home we asked gettransfer for a refund. after 1 month they still tell us that they are investigating. We explained that there is nothing to investigate. We have screen shots of the messages sent to the id bus company and a get trransfer and it is clear that both the bus company and get trransfer did not answer the phone and that the passengers were at the airport on time. WE ARE WAITING FOR YOUR REFUND. I don't understand how a company as big as get transfer makes use of the collaboration of NON-PROFESSIONAL transport companies. Gettransfer itself proves to be unprofessional and so far both she and the bus company have taken my money and will not give it back to me.”

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Posted 2 years ago

“Simple booking on the app - I did it oin my way home from work. Good communications by email and text. Driver was a nice guy and mey us in a clean and comfortable car.”

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Posted 2 years ago

“While we were waiting for our luggage at Genoa Airport the driver wrote a bunch of messages. We had to wait for our bags for 35 minutes, but the driver was rushing us for some reason. On the other hand, he helped load the luggage and drove carefully.”

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Posted 2 years ago

“I worked for this company from end of Jan 23 to middle of Feb 23, the terms of payment was 30 days. They have now changed this to 120 days. This suggests they do not have the funds to pay their creditors. Their review rating is also very low. I would personally be very wary of using this company. All appears fine if the driver (like myself) arrives the problems start when you require a refund. They owe me £1150 and worked hard to earn this money , looking at the reviews this money will not be received anytime soon. Please , please beware.”

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Posted 2 years ago

“Top service. I used went from Istanbul airport to my hotel and back again. Both the drivers were very friendly and punctual.”

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Posted 2 years ago

“I arrived at Fuertuventura airport where my driver was waiting with a sign. He took my luggage and escorted me to his car. There was a fresh newspaper, a charger, and water in the car. The price is a little higher than a regular cab, but the quality is much better.”

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Posted 2 years ago

“Very clean cars. Good and punctual drivers. I usually use uber, but in some cities it is more expensive and Gettransfer offers a very good alternative.”

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Posted 2 years ago

“It was a pleasant service. The drivers were friendly, presentable and helpful. Both cars were spotless. 5 stars.”

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Posted 2 years ago

“I arrived at the airport with my 6-month-old baby but did not see my driver. I had to ask an employee to hold the baby in order to contact the driver. At least the baby seat was in place and in good condition. Expecting an upgrade for the return transfer.”

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Posted 2 years ago

“It only took a minute to book my transfer. I received confirmation directly after to my phone. Pretty good prices. The driver came to pick me up 10 minutes early. The car was clean. Highly recommended.”

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Posted 2 years ago

“Gettransfer app is really easy to use. Booking a journey, making payments, getting confirmation all without any problem.”

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Posted 2 years ago

“Large selection of cars, professional drivers. Prices are affordable. I've booked my return with them too. Absolutely recommended.”

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Posted 2 years ago

“Fast booking and payment process. Before my arrival the driver contacted me by Whatsapp which gave me confidence. The ride was smooth.”

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Posted 2 years ago

Gettransfer is rated 4.2 based on 3,520 reviews