Name: Gettransfer
Address: 10, Larnaca
Rating: 4.25

“AVOID AVOID AVOID A surprise French air traffic control strike meant our flight was late landing. We learnt about the possibility of delay just before take off. We advised our Get Transfer driver immediately. He saw the message but did nothing about it. We landed over an hour late, the driver had left and we ended paying for a transfer service (EUR280!!!) that the driver didn't deliver and we didn't receive. I understand technically that the policies of Get Transfer let them get away with this but the reality is anyone with a a need to cancel, delay or amend their booking within 48 hours cannot do so. This must happen often so there are no doubt many disgruntled people.It is balatant money-grabbing. Some customer care and better options from Get Transfer would win them more business as opposed to turning it away.”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“DO NOT USE THIS ORGANISATION DO NOT USE THIS ORGANISATION Whilst I have sympathy for all concerned in light of the Coronavirus situation they will not refund a transfer I had prepaid for as I did not cancel it within 48 hours of arriving. The reason for this was the Austrian Government decided to lock the country down within the 48 hour window. I informed them as soon as it became public but they simply keep referring me to their Terms & Conditions. We did not cancel because we wanted to, we had no choice as we the country had been put in lockdown. I spoke to the taxi company directly who were not out of pocket as they were aware of the situation but they also confirmed to me they would not be receiving any money from GetTransfer so the money is being kept for themselves for doing nothing!! In total €398. Nothing short of theft!”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Fantastic company, highly delighted with their prices, communication and attitude. Extremely impressed for my booking in Malta, have recommended them to friends visiting the island and shall endeavour to always use them. I consider them to be a gem of a find. Bravo to all the staff that I dealt with in Malta.”

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Posted 5 years ago

Dear Customer, thank you for sharing your opinion. We are glad to know you enjoyed our services.

Posted 5 years ago

“We paid for a full 2 way trip and in the last day of our vacation they told us that the trip back isn’t available anymore and charged us 300 eur more for another car to come. Please avoid this company, it’s a scam.”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Cancelled my booking long before it was due, but after 15 days still no refund now been told it takes 30 days to refund. This is a terrible company and should be closed down.”

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Posted 5 years ago

Dear Customer, Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“Get Transfer left me and my family stranded at a ski resort when they failed to send a car I had booked and paid for. On the day they phoned and promised a refund. I also received an email from their manager Victoria Podluzhnaya confirming that a refund was being sent. I have not received any refund. On the day I had to book another car which could not be done until that evening, book an overnight hotel in Geneva and pay for 4 new flights. This company appears to be totally untrustworthy and dishonest.”

Helpful Report

Posted 5 years ago

Dear Customer, we are sorry to know you had a negative experience while using our service. We would be extremely thankful if you clarify the situation and give your booking number (feedback@gettransfer.com) so we could take further action.

Posted 5 years ago

“Cancelled my transfer due to a bereavement, was told refund would take up to 30 business days. I questioned this and was told up to 7 business days. After 7 days, still no refund. i was then told up to 15 business days. After 15 days, still no refund. i was the promised my refund that night and guess what? yip no refund. This company holds on to your money no matter whether you cancel, they cancel or even if no driver turns up and you are left stranded, with no intention of refunding you unless you go down legal rout which takes unnecessary time. My next step is to report Get Transfer (may-be) to the cyber crimes.”

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Posted 5 years ago

Dear Customer, the refund is carried within 30 days. We apologize for the delay. Please expect the funds to be transferred to you in the nearest time.

Posted 5 years ago

“Driver failed to retrieve my wife and I at the airport in Athens, Greece. Then the driver failed to pick us up at the hotel to deliver us back to the airport. All paid in advance - no refund provided. Very poor communication!”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Driver cancelled 1hr before pickup for a 3hr journey to the Alps. Get transfer screened my calls and refused to provide any assistance in finding and alternative. The companies they use a not guaranteed and Get Transfer have zero customer service. The bottom line was us spending a lot longer to transfer and costing 3 times the amount. Aweful company that cant be trusted at all.”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“I booked a car in Bangkok and the car was cancelled 5 hours before pick up. It has been over 10 days and I am still waiting on the refund. This company does not take into affect time zones”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“This year we managed to visit Spain, we went on vacation with the whole family. Vouchers were offered to us very unexpectedly, it was impossible to refuse them, good value. So, I had to search for a transfer urgently. Booked a service per day on the gettransfer website. The driver arrived on time, the car was in excellent condition. The service is just fine. Thanks.”

Helpful Report

Posted 5 years ago

Thank you for your kind words and 5-stars rating. We will waiting for your new booking.

Posted 5 years ago

“This is a dishonest company when it comes to refunding your money when their driver does not show up. I booked a pickup at the airport and the driver did not show up. He did contact me and said he did not have my name and that he had a sign with a different company name on it. WOW! I am to know he is there...really? That is of course another way of saying that he was not at the airport. I did how ever had booked 2 other pick ups with them and they did show up on time. The company does get back to you and say they will investigate the problem which means they are not going to do a thing about refunding you your money.”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“good online service. I used it for the second time and I'm happy with everything. It was necessary to fly urgently to Cyprus ( Nicosia). The service is easy to use, I chose the direction, left a request, I was sent all the possible options by email, I just had to choose . The car was waiting for me when I arrived. You can see that the car is being watched, the interior is clean. The driver drives well, plus he even gave me a little tour while we were driving. For money, everything is acceptable. Recommend.”

Helpful Report

Posted 5 years ago

Thank you for your kind words and 5-stars rating. We will waiting for your new booking!

Posted 5 years ago

“our complaint regarding this transfer ,we were really happy with our transfer on arrival the car picked us and are children up with no issues , but are return transfer arrived at 3:15 and then got out of the car and started to shout at us in Spanish and made repeated phone calls shouting to someone else on the phone and our kids started crying as we had no idea what was going on and then we finally got in the car and the driver didn't drive us anywhere just kept arguing on the phone and left us waiting ,when they finally managed to get an English speaking person on the phone at 3:40 they told us we needed to get out of the car as the driver is not insured to drive our 7 and 9 year old children , so they were aware we had children but we could not go in this car and they wouldn't be able to send another car for about 50 minutes and we would have to pay them 65 euros which seemed to be all they cared about but we couldn't even agree to this as we would miss our flight which was leaving at 6pm so at this point we were looking like we were going to be stranded in spain , the driver then made us get out of the car and put our luggage on the curb and drove off ,we were distraught and rushed back into our hotel where they managed to get us a taxi within 10 minutes to drive us to the airport at an additional cost of 103.70 euro , on arrival at the airport we had to run with our children and luggage and only just managed to catch our flight in time ,I am disgusted at how we were treated and it was a terrible way to end our holiday ,get transfer has not given us a penny in compensation”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“These people subcontract to dishonest local providers who then charge extra fees once you arrive. Use them at your peril. My wife was forced to pay extra fees for a late arrival in Miami whereas the local provider wasn't there to meet her and arranged someone else to pick her up late so he could charge her late fees. Use them at your peril.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“GetTransfer.com is a completely fraudulent company. We booked a car and driver for several hours with GetTransfer.com and paid in advance for the service. The car/driver never showed up at our hotel. We called them several times at various numbers listed on their website. We call when the car/driver was 15 minutes late, 30 minutes late, and one hour late. Then we emailed them and asked for a full refund because they had not provided the service we paid for. They have not responded to our request. This company is a FRAUD. Buyer/booker be ware!”

Helpful Report

Posted 5 years ago

“I booked this company for transfers because my father has recently passed away and my mother and I needed to travel to Italy at the last minute, we had to travel from Bologna airport to Castrocaro Terme , a journey that takes approximately an hour, so this was no small journey. We weren’t arriving until 6.30pm so I booked the driver to pick us up at 7.00pm with a name card. My mother is 71 and quite fragile, which was why the service seemed so ideal, I also booked a return service to take us back to Bologna airport which cost just over €200.00 . When we arrived, there was no driver and no card, I checked outside the airport while my mother remained at arrivals, I then attempted to call both numbers on the paperwork, both were shut until 9.30am the next morning, I even got the information desk at the airport to try, not convinced I had the right numbers. We waited for an hour and ten minutes (the paperwork stated the driver would wait for 60 minutes) only for no driver to arrive! I was upset and my mother was tired . We ended up having to take a twenty minute bus journey to the station and a further half an hour journey by train the forli, where we were fortunate enough to be taken by an independent taxi driver to a our final destination in Castrocaro, suffice to say, I was relieved when the driver offered us his card for a return journey, which was prompt and the driver wouldn’t even take a tip on either journey, compared to this company , he was a dream! I contacted gettransfers the same night by messenger as this was the only service available to both complain and cancel my return journey. They apologised and I was told I would receive a refund in full, that was over a week ago, I am now being told it may be a month before I receive a refund, despite paying on debit card. I have been in touch with them consistently since I returned, made it clear how unhappy I was with the service, which you would assume would spur them into action, but I am now being told that my refund will take 30 days plus because of the Coronavirus. It’s just terrible customer service after terrible customer service. I would highly recommend avoiding this company like the plague , if I could have left zero stars then I would have done.”

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Posted 5 years ago

“I cant believe no one has shut them down. These people are cruel, deceptive and take complete advantage of people who actually work for a living.”

Helpful Report

Posted 5 years ago

That is a false statement, our company always provides fair solutions and support. What made you think so? Please, write to feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“Booked minibus (driver stated upto 8 people and 6 suitcases). My party was 5 adults, 1 child. However I missed the child off the booking by mistake. When I tried to amend this they requested another £40 off me. Even though the minibus was under capacity. So out of interest I asked for a price for 3 adults 1 child. Guess what, same price as my original 5 adult quote. 🤔”

Helpful Report

Posted 5 years ago

Dear Customer, please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“They have cancelled the reservation an hour before arrival. So we had to wait hour at the airport. Also they charge you anyway. I will never use their service again.”

Helpful Report

Posted 5 years ago

Dear Customer, We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Gettransfer Reviews