Name: Gettransfer
Address: 10, Larnaca
Rating: 4.25

“You refuse to return my money even though I cancelled according to your cancellation policy. I know you have not paid the driver so you are keeping the entire amount which is reprehensible and no one should be booking with a company that takes advantage of it’s customers.”

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Posted 5 years ago

Dear Сustomer, we apologize for this situation. We resolve these issues by mail (feedback@gettransfer.com)

Posted 5 years ago

“I’m a carrier you steal my money and customers money you’re such a scammers and thieves”

Helpful Report

Posted 5 years ago

Dear Partner, we apologize for this situation. We are doing our best to resolve your issues with the payment. Please, write to Partner@gettransfer.com

Posted 5 years ago

“Another refund that won't be returned according to their original user agreement. Almost 700euro. Shameful that they are making money due to the pandemic. Group action needed.”

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Posted 5 years ago

Dear Сustomer, we apologize for this situation. We resolve these issues by mail (feedback@gettransfer.com)

Posted 5 years ago

“NEVER BOOK WITH GET TRANSFER!! I booked 2 transfers with gettransfer.com back in 2019 for my vacation to Italy in June of this year (2020). Unfortunately due to COVID-19 we will not be able to travel therefore I requested my refund. When I booked the site stated you can cancel within 24 hours with full refund. Now that I am trying to cancel they have updated their User Agreement and will not issues refunds but only give you a credit or "Try" to give you a refund once the pandemic is over. This is a new User Agreement since the start of COVID-19 (terrible!!) that has this new language but their User Agreement also states according to sec.1.3 that by continuing to use this Service, the User confirms his acceptance of the revised Agreement. I am no longer continuing to use this Service, therefore I am not accepting the revised Agreement. Still they will not provide me a refund now or guarantee me one later. I HIGHLY recommend you NEVER use this company. They like many other terrible companies are not doing the right thing during this time. Don't trust them!”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“I would strongly not recommend this company we booked a driver with them and he did not even turn up so we were left stranded at our destination.Also on looking for a refund was told i would be getting it but still waiting on the refund.”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Very bad company. Avoid booking a ride with them !!! I paid for two trips. They pledged to return the money if I canceled the trip. A month and a half before the trip I canceled it. They refuse to return the money on the grounds that they cannot pay. Beware of this company. They are unreliable.”

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Posted 5 years ago

In the current global pandemic and economic situation, the timing of reimbursement is becoming difficult to predict. So we saved your money in our system as a deposit for future trips. We apologize for the inconvenience and hope for your understanding.

Posted 5 years ago

“SCUM!!!! Booked a transfer on January for March...Had to cancel it in February due to a lack of answer from the driver so I didn’t know if he would pop up or not.. was told 15 to 20 days for refund what sounded scandalous to me,I waited...Then they said the refund was being processed,kept waiting....Then offered me to keep my deposit for another transfer what sounded to me like I was being fooled,I said NO I want my money,they said yes your money will be in your bank account in a near future...Bloody April and not only still nothing,they just put a new policy 02 April where they can’t refund anymore what obviously shouldn’t apply to my refund since was supposedly on the way since February....Irina Lebedeba is the “manager” (she says) who’s been lying to me all this time and now just saying there’s nothing I can do... They are thieves!They shouldn’t take any money until 24/48h prior. No months in advance and then not giving it back. Trying to report this company and this girl as much as possible. Unbelievable they steal from people like this.”

Helpful Report

Posted 5 years ago

Dear Сustomer, we apologize for this situation. We resolve these issues by mail (feedback@gettransfer.com)

Posted 5 years ago

“Just avoid this company! If the subject is a full refund they are not very responsive!”

Helpful Report

Posted 5 years ago

We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“I'm so disappointed and let down by Get Transfer customer services.I requested the return of my money almost a month before transfer dates FIRST DATE 10TH APRIL. I was told I would get refund back with 7 - 10 days. I was happy and waited but no return received. They have now changed the returns rights and I’m now told that they will be holding it on my account and not giving a refund. I want my money back and I'm not happy with my money being held on account . When I booked my rights stated that I could cancel within 48 hours now the company won't honour this . I'm so upset about having to cancel my trip to Portugal as it was for our 25th anniversary. Not being able to get a refund for my 3 taxi transfers has added to my upset. Very regrettably I have to Advise clients to be wary about using this company”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Never use get transfer - ever! I booked cab to take a cancer patient from Whitstable to London for a hospital appointment. The car never turned up yet get transfer wouldn't refund so we sent screen shots to prove the car didn't show and they sent an email stating I would be getting a refund. No money has been returned after a month. When I wrote to ask where the money was they say they now won't return it due to the Coronovirus situation and it being a force majeure but the booking was made before the UK Coronovirus lockdown and the taxi didn't turn NOT because of the crisis [because the crisis hadn't imploded yet in the UK] but because they were dishonest and unreliable. Get transfer has stolen our money and caused us real stress. I am consulting with a lawyer to take legal action because the principle of operating in such a lawless way should not be permissible. The company didn't deliver their service because they are a shoddy company that should not be operating and abusing people's trust and stealing their money. Shocking.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“THIS COMPANY IS A SCAM The first "transfer" was delayed... The return trip was not carried out for an urgent business trip and the money was still not refunded after 3 months. Very unfriendly customer service, which unfriendly says you should write to their INFO address and hang up the phone. With such a driving service you risk your punctuality, your money and your nerves!”

Helpful Report

Posted 5 years ago

We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“I requested the return of my money from a cancelled booking and was told I would receive it back with 7 - 10 days. I was happy and waited but no return received. They have now changed the returns rights and I’m now told that they will be holding it on my account and not giving a refund. I will not be using this service again and do not want a credit on my account. I paid with Credit card and they will take care of this.”

Helpful Report

Posted 5 years ago

Dear Сustomer, we apologize for this situation. These issues are resolved by mail (feedback@gettransfer.com)

Posted 5 years ago

“The company is refusing to give me a refund even though I cancelled well within the prescribed cancellation period. It seems they have changed the rules recently but I booked under the older rules.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“463/5000 Fraud!!!! I requested the return of my money, more than 15 days before the contracted service and they have not returned the money (€ 120). Fortunately I paid with Paypal and they will take care of the incident. In the emails they assure me that they will make the return, since I am in the legal deadlines, but I have been waiting a month and they have not done it. I do not hire my services with this company again and I certainly do not recommend that you do so. a greeting”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Don't work whit this company. I have done 5 jobs and they didn't do the payment (from 18 February and 4 of March) Go to British hart foundation for voluntary work.”

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Posted 5 years ago

Dear Partner, please write to partner@gettransfer.com so our manager could assist you.

Posted 5 years ago

“promised refund but refuse to give it”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“The same as everyone else. My refund has been withheld. We cancelled, refund was confirmed, we were reassured money was coming back. Money never be seen. I is illegal, not just unethical, to change and apply new T&Cs on user services. Thieves”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Never recommend anyone to use this website, it has no code of ethics at all. I booked a car to Ban Phe Pier(Rayong) in order to go to Samed Island on 4th Apr to departure fron Bangkok on Aprl 6, at 9am of 5, i discovered that Samed Island is closed for entire April, no foreigner and non-resident can go in/out of the island, so i emailed them and asking for cancellation, they replied said i need to cancel within 48 hours! WTF! I told them as soon as i know the situation, and have not wasted any of thier time, and i even told the driver...Thai government is controlling the traffic in order to contain the pandemic, these people just a bunch of blood suckers,no compassion during this crisis for anyone who stuck in the outside world! Wish them to go bankrupt ASAP!!! i lost 49USD:-( I will try to reason with the driver to see if i can reschedule to a later appropriate timing...wish me luck”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Requested a cancellation for four private transfers for Tokyo on February 20th, 2020, was advise that the refund should be processed in 5/30 days, now they said after pandemic passes?, as I see in previous reviews, this is a typical sham and a fraudulent company. Please stay away!!”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“NEVER use Gettranfer, this is obviously scam . I've just read many reviews describing fraudulent behavior... too late. My personal experience: I paid in advance, then their driver canceled at the last moment and now I'm waiting 6 weeks for refund....”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Gettransfer Reviews