Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.28

4.3 Rating 3,860 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 6th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used this service for the first time out of Malaga Airport to Benalmadena with a family party of eight.”

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Posted 4 years ago

“I booked a transfer 6 weeks ago from munich into Austria, as is now known we cannot fly or travel through Germany so had to cancel with 6 weeks notice. They highlighted free cancellation , what they didn't highlight was that free cancellation doesn't mean your money back but you get effectively a credit note . When I e mailed them theyy quoted terms and conditions which are ambiguous as best . Please avoid this company they are thieves and fraudsters . Have seen a few reviews saying the same thing . Please avoid”

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Posted 4 years ago

“Sadly yet another company who just want to take your money no matter what. I paid £471 up front for airport/ skiing transfers but when France closed its borders to British travellers I this Xmas we tried to cancel the transfers. They cancelled them but refuse to offer a refund despite the trip being well in the future (still!) and within the cancellation period. The transfers were for a party of 7 and I need to pay everyone back the money we spent out now the trip can’t go ahead. I explained this several times to Get Transfer via phone and email and still they will not refund. I’m afraid I have to advise don’t use this company, they will take your money and keep it regardless of all reasonable cancellation period. They will refer to a user agreement. Let’s give them less users. Please share this review. I’ll be sharing on socials in the new year.”

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Posted 4 years ago

“Waiting with name visible on landing even though fight was half an hour early. Pleasant driver. Save on both journeys. Highly recommended!”

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Posted 4 years ago

“This is the first and definitely not the last time I’ll use gettransfer. Amazing service, punctual, polite and spotless cars.”

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Posted 4 years ago

“I have used gettransfer on at least 5 occasions and found them to be reliable and very good value for money with clean vehicles and good drivers. Would use again no problem.”

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Posted 4 years ago

“Very good experience, friendly efficient driver, clean modern vehicle. Would definitely recommend and use again.”

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Posted 4 years ago

“MISLEADING COMPANY!! DO NOT USE!!! Their website makes it clear they give free cancelation. This does not consist of a refund but the money goes in to what they call your 'personal account' which isn't your bank account but your account within get transfer. If it stated this clearly on the part that says free cancelation and not in the tiny terms and condition I never would have booked!! They are now holding £550 of my money and are refusing to refund me! I have contacted customer services they just keep sending me their terms of agreement. MAKE IT CLEAR ON YOUR WEBSITE!!!”

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Posted 4 years ago

“Do not use Get. They do not care about the customer. I booked a transfer with them. The driver was 1 hour late for a 30 minute ride. Asked for a partial refund and they refused. Even a small refund as a gesture of goodwill would have gone a long way. I get it that they do not own the cars or run the transfers and are essentially a marketplace for local companies, but they should have the responsibility to look after the customer and make it right if something goes wrong.”

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Posted 4 years ago

“It is a luxury service for the price. The economy car was large and new. The driver was super punctual at the door of the hotel. And very attentive and helpful. We recommend this service.”

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Posted 4 years ago

“We've booked gettransfer online. The driver picked us up to take us to the airport. He was early which was ok.”

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Posted 4 years ago

“The driver who collected us was ok. Transfers were on time, comfortable and quick. Maybe I will book them again.”

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Posted 4 years ago

“Get transfer is a brilliant service. Thoroughly recommended and I would not hesitate to use them again.”

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Posted 4 years ago

“Everything went as agreed Very good cars, friendly drivers and always on time, I recommend and will always use for all my trips.”

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Posted 4 years ago

“DO NOT USE - SCAMMERS. They mislead on their website and say can cancel within 24 hrs but then refuse to refund despite their terms and conditions stating that they will if cancellation is due to Covid Pandemic. Slow in responding and do not answer questions posed.”

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Posted 4 years ago

“Our driver arrived 20 minutes early. Excellent professional, impeccable vehicle.”

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Posted 4 years ago

“Excellent service, have used them before several times, text notification of pick up times 24 hours before very useful and reassuring.”

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Posted 4 years ago

“The cost was highly competitive. The lady at the airport on arrival was first class and helpful. In no time at all I was on my way with an excellent driver who provided very helpful an supportive.”

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Posted 4 years ago

“Absolutely fantastic prompt service with an immaculate car and wonderful driver. Our carrier is very professional, helpful, provided lots of information on places to visit around Italy when we return.”

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Posted 4 years ago

“We felt safe and the drive to the airport was seamless. This is definitely a stress free way to get from A to B and we will continue to use gettransfer.”

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Posted 4 years ago

Gettransfer is rated 4.3 based on 3,860 reviews