Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.28

4.3 Rating 3,860 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 6th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Waiting at the airport with name sign. Very nice lady driver in very smart Mercedes car. Had a little difficulty finding the apartment we were staying in, but didn’t panic and found it eventually.”

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Posted 3 years ago

“The service is always good and on time. I've using gettransfer many times around the world. Good job!”

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Posted 3 years ago

“Big scam, the driver (named Albarafelinaariasmora on the app) never showed up for a transfer to airport in Punta Cana. We've reserved the taxi for 7pm at our hotel but he wasn't there and only texts us at 19:25 pretenting he was there since 7pm... Hopefully we were already in another taxi but we loose 30$. No star is impossible but this feedback explains the only 1 star of 5.”

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Posted 3 years ago

“Easy and precise, clean vehicle, professional and nice driver who was very careful about my kids needs. Great communication.”

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Posted 3 years ago

“Every time we have used gettransfer they have always been on time performance, clean cars, and nice and helpful drivers. I look forward to using them again.”

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Posted 3 years ago

“Brilliant easy company to use, have used them many times in many different countries. Cars always been good. Definitely recommend. Will use again”

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Posted 3 years ago

“Used this company 5 times now in Cyprus and always happy with their service. It was excellent value for money.”

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Posted 3 years ago

“No refund when booking cancelled due to quarantine rules changed. They have offered a voucher. You cannot speak to person, all emails are responded to by a bot. After a month of bombarding them for contact, an advisor called me to tell me not to contact them, they wont refund me, and then they hung up! Such terrible behaviour from a company when the cancellation was not our fault at all! I would not use them ever again.”

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Posted 3 years ago

“Very good service and cheap transfer. Was not to hard to find the driver at the airport, as was located at the place where the other drivers where standing.”

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Posted 3 years ago

“We have never had to wait for them. Every car we have to travelled in has been immaculate & the drivers have always been friendly, helpful & polite. I have recommended GetTransfer to quite a few people.”

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Posted 3 years ago

“Have used them for many years now and they really are a great and reliable service. Excellent service, polite, and courteous.”

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Posted 3 years ago

“The driver was on time, even a little bit earlier, at 4h30 on the morning. The shuttle was perfect. Recommended !”

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Posted 3 years ago

“I just spoke to the customer advisor for clarification of refund policy and how to access the voucher code. I was cut off by the advisor who just did not want to help by placing the phone down. Simply saying bye bye.”

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Posted 3 years ago

“Booked ski transfers, horrible service. Driver made us pay additional £60 and then cancelled return trip.”

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Posted 3 years ago

“Terrible refund policy. Ambiguous and designed to make you can book with confidence. BUT - they will NOT refund even due to government or Covid issues. Be very careful using them. A "refund into your account" actually means you might get a voucher. You cannot talk to human, the email responses are from a BOT. If you do speak to a human they are not helpful and repeat the emails word for word and hang up on you. They have nearly £600 from our group that they refuse to refund after we could not travel due to COVID restrictions changing last minute.”

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Posted 3 years ago

“Avoid. They advertise “Free Cancellation” but all you get is a voucher. Use local companies with good reviews DO NOT USE GETTRANSFER”

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Posted 3 years ago

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Posted 3 years ago

“We upgraded from economy transport to minivan. Also, we brought the collection time forward to give us more time to check in at the airport. All easy thanks to customer service. We will definitely use them again.”

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Posted 3 years ago

“Pick up was on time, easy to find and polite. Return pick up was on time and polite. I would use again.”

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Posted 3 years ago

“The booking process was very easy. We were greeted at the airport with a visible sign and the driver helped with bags. The driver was polite.”

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Posted 3 years ago

Gettransfer is rated 4.3 based on 3,860 reviews