Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.25

4.3 Rating 3,570 Reviews

82 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,570 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Three airlines refunded all international flight costs due to COVID cancellations. Gettransfer.com refused a refund. Never trust them again. Will join in consumer joint action and hope they get the publicity they deserve.”

Helpful Report

Posted 4 years ago

“They are thieves!!! the drivers don't pick you and they do not give you other alternative or refund!! DON'T BOOK WITH THEM!!! SCAM!!!!!!!!”

Helpful Report

Posted 4 years ago

“Never ever ever use this company. Empty promises about refunds for trips cancelled due to COVID. Change their approach at the drop of a hat (first email offering a refund and now relying on a legal loophole not to give one). Please spend your money elsewhere.....”

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Posted 4 years ago

“I have had the same experience as many others have described in their reviews. I was promised a refund for many weeks and then was told that they would not process the refund. The tour company and airlines have finally sent my money back but these guys are crooks.”

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Posted 4 years ago

“Transfer was in time, Support was reliable. Will definitely use it again 🙂”

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Posted 4 years ago

“Dishonest company Please be aware of this company. They are not reliable and cancelled our transfer 3 hrs before our flight took off. They did not provide an alternative. And even after filing multiple complaints, they refused to refund the money paid for the transfer. I definitely do not recommend.”

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Posted 4 years ago

“Absolute scammers and thieves. I cancelled my booking within the free cancellation period and still don't have a refund over three months later.”

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Posted 4 years ago

“Disgraceful Like the previous review they are refusing to give me a refund on my transfer .At the time it was illegal to travel in KOS due to covid I have requested a refund several times as this service was unavailable.Every time they have refused my refund I will be putting a negative review on any social media I can find.”

Helpful Report

Posted 4 years ago

“Ils refusent de rembourser les clients et ils refusent de régler leur dettes auprès des chauffeurs partenaires sous pretexte de crise sanitaire COVID 19. Pas besoin d'en dire davantage. Ce sont des voleurs.”

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Posted 4 years ago

“Like other posts,they are refusing to give me a refund for my airport transfer in Spain.At the time all travel was illegal in Spain so this service was unavailable.Disgraceful,there are loads of other transfer companies.”

Helpful Report

Posted 4 years ago

“They are all thieves and son of a bitches. They do not pay to carriers. Do not book nothing from this company”

Helpful Report

Posted 5 years ago

“Fraudulent. Driver did not show up. No contact. Now they refuse to refund my money. Do not use.”

Helpful Report

Posted 5 years ago

“As others have posted @Gettransfer has abandoned refunds for cancelled travel because of the pandemic. They have changed their policy on the fly. Their policy now says they can make any change at any time. Never ever prepay with this company. Book elsewhere.”

Helpful Report

Posted 5 years ago

“Dishonest, obligation-shirking liars. And that's being polite. Like many others here, I am being refused a refund from this crowd that they are legally obliged to give. I paid £400+ in February for a transfer that was due to take place in March but which had to be cancelled due to COVID-19. I cancelled before the 48 hour 'prior to travelling' period stipulated and GetTransfer confirmed that a refund would be processed. Over the next 2-6 weeks I received nothing and each time I contacted GetTransfer they told me the refund was being processed, sorry for the delay. Then around late April, they changed tack and said they could not process refunds, instead I would get a 'credit' in my account for future use, repeatedly citing point 4.2 of their User Agreement referring to this being the process because of COVID-19. BUT THIS CLAUSE WAS ADDED WELL AFTER MY BOOKING AND TRANSFER DATES. I've referred now to a chargeback on my credit card, GetTransfer's replies are infuriating, repetitive and factually incorrect and EVERY ONE now refers to point 4.2 in the 'after-the-fact' User Agreement. Today they actually said: "In the current context of pandemic and the most difficult world economic agenda, our company has decided to adopt the experience of the world's largest airlines and travel agencies and, therefore, hold the money for a later trip." Please do not give these thieves any more money. Avoid avoid avoid.”

Helpful Report

Posted 5 years ago

“Again like everyone else they have issued a credit to my account that I won’t be using. Cancelled back in April and still won’t refund. Will never use again!”

Helpful Report

Posted 5 years ago

“NO REFUND - DO NOT BOOK A RIDE !!! My retired parents in their 70's are out US$357 that was gladly taken at reservation in the fall of 2019. Flights and ride cancelled due to travel restrictions 2020. Got roundabout in e-mails and on calls. DO NOT BOOK !!!”

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Posted 5 years ago

“Refused to payout.”

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Posted 5 years ago

“Refused refund after paying in full, treatment of customers shocking”

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Posted 5 years ago

“Like many here, I had the same experience in regards of COVID-19. No refund, just a credit on the account I never knew I had. They shamelessly use COVID-19 as a cash cow! Sick!!!!”

Helpful Report

Posted 5 years ago

“Be aware this company does not honour free cancellation as per their advertisement. I booked a transfer in December 2020 based on free cancellation. When travel restrictions came into force due to COVID-19, I asked for a refund they refused and only offer a voucher for future travel??? When I raised the free cancellation policy with them they replied that they where allowed to change the policy rules? PLEASE DO NOT USE THOS COMPANY!”

Helpful Report

Posted 5 years ago

Gettransfer is rated 4.3 based on 3,570 reviews