Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

4.3 Rating 3,831 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have never had to wait for them. Every car we have to travelled in has been immaculate & the drivers have always been friendly, helpful & polite. I have recommended GetTransfer to quite a few people.”

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Posted 3 years ago

“Have used them for many years now and they really are a great and reliable service. Excellent service, polite, and courteous.”

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Posted 3 years ago

“The driver was on time, even a little bit earlier, at 4h30 on the morning. The shuttle was perfect. Recommended !”

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Posted 3 years ago

“I just spoke to the customer advisor for clarification of refund policy and how to access the voucher code. I was cut off by the advisor who just did not want to help by placing the phone down. Simply saying bye bye.”

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Posted 3 years ago

“Booked ski transfers, horrible service. Driver made us pay additional £60 and then cancelled return trip.”

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Posted 3 years ago

“Terrible refund policy. Ambiguous and designed to make you can book with confidence. BUT - they will NOT refund even due to government or Covid issues. Be very careful using them. A "refund into your account" actually means you might get a voucher. You cannot talk to human, the email responses are from a BOT. If you do speak to a human they are not helpful and repeat the emails word for word and hang up on you. They have nearly £600 from our group that they refuse to refund after we could not travel due to COVID restrictions changing last minute.”

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Posted 3 years ago

“Avoid. They advertise “Free Cancellation” but all you get is a voucher. Use local companies with good reviews DO NOT USE GETTRANSFER”

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Posted 3 years ago

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Posted 3 years ago

“We upgraded from economy transport to minivan. Also, we brought the collection time forward to give us more time to check in at the airport. All easy thanks to customer service. We will definitely use them again.”

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Posted 3 years ago

“Pick up was on time, easy to find and polite. Return pick up was on time and polite. I would use again.”

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Posted 3 years ago

“The booking process was very easy. We were greeted at the airport with a visible sign and the driver helped with bags. The driver was polite.”

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Posted 3 years ago

“Great transfers. Very professional drivers. Comfortable cars. Nice travel no problems. Highly recommended.”

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Posted 3 years ago

“They were also very efficient, meeting me at the airport on arrival (plane arrived early) and helping with carrying the luggage. Maybe, I will use them again.”

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Posted 3 years ago

“Everything you could ask for from a transfer service :) Would definitely recommend gettransfer and I will be using them again.”

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Posted 3 years ago

“Excellent. I have used GetTransfer this holiday 4 times for 4 different pick ups at Cancun Airport. Very good price and our driver was waiting for us.”

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Posted 3 years ago

“Normal service again drivers polite and helpful and free cancellation offered too. I would highly recommend and would certainly use again.”

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Posted 3 years ago

“Absolutely superb service. The car arrived 10 minutes early. The driver was extremely courteous and friendly. The vehicle was immaculately clean.”

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Posted 3 years ago

“Effectively have stolen £250 from me as they will only offer a refund on my account for a Covid cancelled trip. Even if I did intend to use their services again, this may not be for a long time so they are sitting on my money and gaining interest...SCAM!”

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Posted 3 years ago

“After our trip was cancelled due to Covid restriction we discovered that "full refund" - did not mean refund at all. And a refund to "your account" actually means a refund to your "Get transfer" account. Essentially at best you get a voucher - They took nearly £500 from our group and we have no real possiblity of re-booking or using this again. Their claim of book with confidence is a deception. I strongly advise people look for alternative providers at this time when travel is still so uncertain. Their customer care in dealing with this was anything but care or service. I don't normally write reviews, but this is a proper scam - so be extremely wary. If your trip gets cancelled due to changes form the Government due to Covid, you will NOT receive a refund.”

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Posted 3 years ago

“Once again gettransfer has proven to be perfect.”

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Posted 3 years ago

Gettransfer is rated 4.3 based on 3,831 reviews