Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.21

4.2 Rating 3,347 Reviews

81 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.2

Based on 3,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 22nd February 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While we were waiting for our luggage at Genoa Airport the driver wrote a bunch of messages. We had to wait for our bags for 35 minutes, but the driver was rushing us for some reason. On the other hand, he helped load the luggage and drove carefully.”

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Posted 2 years ago

“I arrived at the airport with my 6-month-old baby but did not see my driver. I had to ask an employee to hold the baby in order to contact the driver. At least the baby seat was in place and in good condition. Expecting an upgrade for the return transfer.”

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Posted 2 years ago

“It's easy to book a trip. Confirmation comes straight to your email and phone. BUT you can only make changes by contacting the support service - strange and not so convenient.”

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Posted 2 years ago

“I couldn't find the driver at the airport in Dubai, and he didn't answer on the chat. I had to activate my SIM card which cost more. I contacted customer service and they offered me a 10% discount on the return trip.”

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Posted 2 years ago

“My son's flight to Barcelona has been rescheduled and I have had to change several transfer bookings. It's quite inconvenient to do this via email. I think this process could be automated in the app to make life much easier.”

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Posted 2 years ago

“The driver arrived on time and the car was good. However, the driver then got the hotels mixed up which added an extra 20 minutes to the journey. Had to open Google Maps to help.”

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Posted 2 years ago

“The car smelled like a diaper from the previous passengers. Why didn't the driver spray some air freshener? We drove for 10 minutes with the windows open. Good thing it was relatively warm in Paris.”

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Posted 2 years ago

“The driver was polite although he did not have a sign with our names on. When there are about 100 drivers waiting it was impossible to find him. Only managed to contact him after connecting to the internet. The ride was comfortable.”

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Posted 2 years ago

“Right before the trip, the car I ordered broke down. I was surprised when another driver was waiting for in another car. Only after the trip did I see the notice in the email. All in all ok.”

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Posted 2 years ago

“The prices pleasantly surprised me. The driver was helpful, but the car looked small. The second suitcase had to be put on the front seat but overall it was a positive experience thanks.”

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Posted 2 years ago

“Reliable driver - waited for us even after our flight was delayed. But then he had to drive faster to get to the next passenger. Hopefully the return trip will be less stressful.”

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Posted 2 years ago

“When we arrived at the airport in Rome, our driver was not there. He was 20 minutes late and did not speak English. Then I called gettransfer and they promised me a discount for the return trip.”

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Posted 2 years ago

“The first driver was late and he drove too fast. In fact the flight to Barcelona was less tiring than the car ride. I wanted to give it 3 stars, but the return trip was perfect. The driver arrived 15 minutes early, was polite and professional.”

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Posted 2 years ago

“The transfer went great. The driver met me on time. The problem was that I could not get receipts for the trip (needed at work). This is the first time I have experienced this. As it turned out, it was necessary to convert my personal profile to a business profile.”

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Posted 2 years ago

“When our flight was postponed we sent a message to our driver, but received no response. So when we arrived we planned to take a local cab. Good thing my wife saw a man with a sign with our last name on it. It turned out the contacts in the reservation were out of date.”

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Posted 2 years ago

“We waited a long time for our luggage. But we had another 20 minutes to spare when the driver contacted us to say that he would be leaving soon. It made us nervous. The rider to the center of Seville itself went well.”

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Posted 2 years ago

“Transfer from Madrid airport to the villa. The car turned out to be smaller than we thought. Lucky for us (2 people) that our suitcases were not big. The driver was nice and neat.”

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Posted 2 years ago

“Our flight to Dubai landed 20 minutes early and the driver was 15 minutes late. We waited at the airport for more than half an hour. P.S. After complaining to customer service we were given a voucher for the next trip.”

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Posted 2 years ago

“Very easy website. Booked the trip with no problems. The driver arrived on time. Didn't like his driving style, my wife got carsick. The return trip went much better.”

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Posted 2 years ago

“The first driver was inattentive and did not help an elderly woman to get into the car. He also drove very quickly and the car was uncomfortable and outdated. The return transfer, on the other hand, was perfect.”

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Posted 2 years ago

Gettransfer is rated 4.2 based on 3,347 reviews