“I received different color flowers then what I was ordered. 10 + days later someone got back to me to make it right. That was to long as they were a gift. They said they sent the closest color they had. I am disappointed. They could have easily called or emailed prior. They did offer and exchange or 20% off. Since the time had been so long and they were a gift given almost 2 weeks prior I took the only option 20%. I'd think twice before ordering from them again as should others. The flowers I did receive did look nice.”
“I have received two unsatisfactory glam fleur arrangements. In both cases the shipping box was totally undamaged but the flowers inside were damaged. Petals are all over the box and at least 2 of the flowers were totally separate from the stems. We took photos and incorrectly presumed that glam fleur would replace. No way. Glam fleur wants me to pack up everything in original packaging and then they want me to try to get FedEx to replace!! The undamaged flowers are great, but this is a smug company that does not care about ensuring their customers are satisfied.”
Hello Katherine,
Thank you for bringing this to our attention.
First of all, please accept my sincerest apologies for the condition of the arrangement. We're very sorry that you received a damaged order.
We inspect each item before shipment. In the unlikely event that our flowers arrive in less than perfect condition
We hope, this slight discrepancy in our product will not put any strain in our relationships. Our company values each and every customer and will do everything to keep them satisfied and happy. So, please once again accept our apologies. We understand that this might have caused you some inconvenience. However, we are doing our best to service you
We would appreciate it if you will allow us to take a look at this concern, please advise us of your best contact time and number or send us an email at info@glamfleur.com
Sincerely,
Glam Fleur Customer Care 🌹
“I ordered flowers for my daughter to be delivered on a specific date that had 2 significant meanings. I paid the $15 extra dollars to have the flowers delivered on this specific date. The flowers were never delivered. When I called a representative I was told the company had to perform an investigation of the issue before a replacement could be sent. I am so disappointed that I planned this special occasion and this delivery was meant to kick off a weekend celebration of my daughter getting into medical school which was a dream of my recently passed mother and the celebration started on my late mothers birthday. So disappointing to say the least. I have called several times and get the same answer. "We need to follow up with FedEx and see what they say". No offer for a replacement. At this point I simply want a refund. The moment of celebration has past. They definitely do not value their customers at all.”
“They are trash. Their business is trash. Their management is so disrespectful and they are liars! They make empty threats in an attempt to try to prevent you from seeking justice due to wrongdoing.”
“It has been a long and extremely disappointing process trying to contact glam fleur. I was supposed to receive my flowers after my award ceremony, but when they arrived the bouquets were damaged. We attempted to have replacements sent right away, but the lead customer service manager, Jhosel, was extremely rude and unhelpful. We even went through the trouble to fill out their warranty claim form, which clearly proved to be nothing more than a waste of time. After weeks of trying to get in contact with them to discuss a resolution, we had to go into the store to return the bouquet. We asked again for a replacement to be sent immediately. They decided to send the replacement, but the flowers arrived in even worse condition the second time. I literally opened the box and rose petals were floating around everywhere. It has now been about two months with still no resolution. Honestly, save your money or go check out Venus et Fleur. Their arrangements are beautiful and the service is far more customer centered.”
Dear Graham,
We have heard your feedback! And we are truly sorry if we are unable to meet your expectations, We understand how frustrated you must be. Our sincerest apologies for any inconvenience we have caused you.
We understand how you feel and rest assured that we acknowledge it,
We have sent you a return label to facilitate the return process the first time you have reported the issue but you advised you did not received it hence you went straight to our store to request for a resolution - to which we have actioned the next day, where we have sent not one but two arrangement to you. 1 will be for the replacement and the other is a complimentary arrangement.
In the most unconditional circumstance, one of the arrangement you have received as you claim, still did not pass your standards and you have reported it the next day after receiving it.
On our conversation, We have offered you a full refund on your original order to which you agree but we have clearly advised that in order for us to fulfill it we need you to send us back the arrangement, we have set up a pick up service for you and notify you through calls and email but we have not received any response for the pick up time hence we cannot proceed with the refund.
We have advised you that Glam Fleur is ready to provide the refund of the full amount, if you will be able to return to us the arrangement however you have still declined and demanded a full refund, and as per your latest call with us you informed us that you have disposed it already hence we cannot honor the refund we have initially offered as it its against our company policy.
Our company policy clearly states that we do have a 30-day refund policy, where we can provide a full refund, as long as the arrangement we have sent is returned in the best condition. For more insight, you can read our full return & refund policy on our website here: https://glamfleur.com/policies/refund-policy.
Should you wish to speak to us again, kindly respond to this email or advise your best contact number and we can re-discuss your concern. We look forward to speaking with you.
Sincerely,
Glam Fleur
“Ordered these for my aunt's birthday and she adores them! It's been a couple months and they still look great! She called me multiple times to tell me how much she loves the roses, fantastic!”
“Flowers were delivered on the wrong day and arrived damaged. The new set they sent me were a different color then what I ordered. So far it's been a month since the date I wanted them delivered and I haven't recieved the correct one”
Dear Paul,
We have heard your feedback! And we are truly sorry if we are unable to meet your expectations, We understand how frustrated you must be. Our sincerest apologies for any inconvenience we have caused you.
We understand how you feel and rest assured that we acknowledge it,
Upon receiving your concern on the wrong color, we went ahead right away and have checked with our warehouse if the color you like is still available, however due to unfortunate circumstance, the last piece of baby lily's were the ones first delivered to you, which we cannot recycle as it was damaged.
We have offered you another replacement, should you wish to change the current color of the arrangement you have on hand, however you have declined.
As an alternative, we have advised you that Glam Fleur is ready to provide the refund of the full amount, if you will be able to return to us the arrangement in which you have agreed and we will be sending you a return label so we can have this processed.
Once arrangement is returned, we will right there and then provide the refund back to your original mode of payment.
Sincerely,
Glam Fleur
“I absolutely love these arrangements! This mothers day I shared my love of this with three close family members. Each arrangement was unique and beautiful!”
“I ordered yellow roses in a square shaped box. STUNNING !!!! I wanted my daughter to have roses that would last longer than a week for her graduation. She LOVED them. All who have seen them can’t believe they last about 1-2 years possibly. The smell of the roses is so delightful. I will definitely order again.”
