Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 654 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

Questions

Metrics

2.0

Based on 654 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited the Doncaster store 3 weeks ago to look at pacaway jackets the size I wanted was not in stock!! Spoke to a young female member of staff to ask if they could get me one from one of there other stores? She thought that they were unable to transfer from other stores so checked. The other member of staff was also unsure and told her to phone the stores that had stock to ask? As there website wouldn’t allow them to do it!! She tried various stores some of which never answered eventually got through to Sheffield who agreed to send a jacket!! However they could not do it over the phone she would have to email them? After putting the phone down (still unsure what she was doing?) She informed me that she would email the Sheffield store after taking my details and serving some other customers? The jacket was expected to be in store in a couple of days? I left the store after confirming with her that I would definitely be getting the jacket as I required it for a trip away? I left with no confidence in the staff in the store. Forward 2 weeks and trip taken still no news from the store and no jacket!! Thought I’d look online yes it said they had one in store at Doncaster so I clicked and reserved it!! Next day received an text saying my order was ready for collection, followed shortly after with another text asking me to contact the store which I did. Was told by staff that they were unable to find the jacket, I informed them of my previous visit to the store and that maybe the jacket they were looking for was the one that was supposed to have been transferred then so was not on the shop floor? The girl checked and lol it was the jacket she found it in the transfer section!! I called into the store to collect it, in store the price was now £50 instead of £35 which was the price online and when I first requested it!! A more senior? member of staff told me I could have it for £35 lucky me as that was what I intended to pay for it!! I explained and asked him why I had not been contacted when they had received the jacket when transferred from Sheffield 2 weeks ago? No proper answer no sorry didn’t seem bothered with all the hassle it had caused me!! Needless to say goodbye Go Outdoors you have lost another customer due to your poor customer service”

Helpful Report

Posted 6 years ago

“Awful service, on ordering two items and having taken my money saying I would have my delivery on the Wed of which I need the coming weekend to be told on Tuesday they are out of stock!!! Not Impressed and won’t use again”

Helpful Report

Posted 7 years ago

“Customer service was terrible. I ordered a bike and i came battered with the paint chipped. The tyres were punctured and flat when the bike was delivered to me and the leather on the bike seat was damaged and scratched.”