Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 654 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

Questions

Metrics

2.0

Based on 654 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On a camping trip to Dorset my camping gas stove exploded and set light to the end of my brand new Hi Gear Kalahari Eclipse 8. My kids were inside the tent at the time. A horrible experience and certainly not the fault of Go Outdoors-the stove was an old one from a different camp shop. I phoned the Poole branch and explained my situation-we had another 4 days camping and a burnt tent! They said that if I returned the damaged one then they would lend me a tent so I could continue with the holiday. When I took the tent into the store they decided that they may as well just replace the tent for us at no extra charge. I was astonished, and so relieved, as I could not really afford to replace the tent myself. I can't thank the Poole staff enough for their kindness-Graham and Aaron (who took the initial call). The holiday could have been a disaster but they completely made it for us. Thanks so much. Rebecca, Elsie and Wilf Mason.”

Helpful Report

Posted 7 years ago

“Good stuff, good prices and fast service!”

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Posted 7 years ago

“Superb service Fast posting I ordered a ALPINIST On. Sunday night free delivery I git a email the next morning to say it will be delivered today ... That was the best service on free Delivery I have ever had .. THANK YOU MR P JONES.”

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Posted 7 years ago

“Excellent friendly staff, cheap prices and easy to find the my way around the shop.”

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Posted 7 years ago

“I purchased several climbing items and they arrived next day at a good price and even at a slight discount. Very simple process and reliable retailer.”

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Posted 7 years ago

“Ordered online for a store collection, items were ready to collect in a matter of hours. Would definitely use click and collect again!”

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Posted 7 years ago

“Extremely knowledgeable, polite and helpful staff”

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Posted 7 years ago

“Staff was so helpful”

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Posted 7 years ago

“Really helpful with all my outdoor needs and wants...great prices..and price match too!”

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Posted 7 years ago

“Outstanding service from Go Outdoors again. True to their word with price match plus they saved me £13 last week when I purchased two sets of Lifeventure titanium cutlery. I've saved hundreds of pounds by finding their products at a lower price elsewhere which Go Outdoors have matched and then given me an additional 10% off. Go Outstanding!”

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Posted 7 years ago

“Allowed us to derobe a mannequin as it wore our desired item in size we wanted.”

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Posted 7 years ago

“Fantastic service ..super fast Delivery no need to pay for fast shipping... But the coat ALPINIST LITE WEIGHT JACKET THE ZIP IS VERY VERY POOR QUALITY SO I WILL RETURN THE COAT .....BUT SERVICE IS FANTASTIC ..”

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Posted 7 years ago

“No quibble return, even 31 days after purchase (bag obviously had not been used).”

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Posted 7 years ago

“It has a wide range of products for most outdoor enthusiasts.”

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Posted 7 years ago

“Great customer service and no quibble returns.”

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Posted 7 years ago

“Good prices and fast delivery time”

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Posted 7 years ago

“Buen material y buen precio”

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Posted 7 years ago

“Shoes arrived when stated. As good as looked on the website.”

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Posted 7 years ago

“Extremely helpful staff. Good range of quality clothing and accessories at discount prices.”

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Posted 7 years ago

“Very good on price.”

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Posted 7 years ago

Go Outdoors is rated 2.0 based on 654 reviews