Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 632 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

Questions

Metrics

2.0

Based on 632 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of stock in store and on display. High quality tents are really good prices. Friendly, knowledgeable staff too”

Helpful Report

Posted 4 years ago

“We went for trousers, jacket and snood and our helpful member of staff was able to meet our requirements on two items and give direction on the third. Another member of staff was able to help us on a different enquiry. A very good experience.”

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Posted 4 years ago

“Fantastic knowledge of my Son's bike that had suffered vandalism. The bike had originally come from another shop and they were unable to repair for weeks!. Mark sorted it and it was road worthy again. Nothing was to much trouble!. Hence I will not be returning it to other store but I will use Go outdoors from now on!. Cambridge store 1483.”

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Posted 4 years ago

“We were looked after by Sarah C at Portrack Go Outdoors, location 1319. She was extremely friendly, engaging and helpful and took time to explain the benefits of having a store card and make sure were were looked after as well as possible”

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Posted 4 years ago

“Excellent service from Emily in Scunthorpe store”

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Posted 4 years ago

“Excellent customer service from Janet at the Stockton on tees branch.”

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Posted 4 years ago

“Excellent customer service from Hannah at Chatham branch who was very knowledgeable about the ski wear. I successfully purchased a ski jacket and sallopetes for the first time in years and in the sale too. The discount card costs £5 per year and saves you more than that many times over. It's a no brainer and well publicised. I renew mine when I need to make a new purchase but always use Go Outdoors as I always find the staff helpful and the stores well stocked. Nothing is too much trouble. I will definitely be continuing to shop at Go Outdoors.”

Helpful Report

Posted 4 years ago

“Theresa at Hanley 1353 great help with looking for new boots new her stuff very helpful”

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Posted 4 years ago

“The service I received today was next to none. I was listened to and was made sure the price was reasonable. Absolutely great service”

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Posted 4 years ago

“I visited to the colchester branch last week ahead of my expedition to kilimanjaro. i was served by Andrew at locaton code 1366 who was very knowledgable on climbing . He was so professional and helpful i insisted on his name so i could write a review.If you visit the colchester store ask for Andrew !”

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Posted 4 years ago

“Ronnie at the Colindale branch was extremely helpful in advising me and my mum on walking boots and trainers. He was so knowledgeable, patient and polite. Excellent service! Thank you.”

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Posted 4 years ago

“Called into Warrington on 5th January. Bought a bike for our grandson. The location code was 1359, and the man that served us was Matt. We would like to say that he was so helpful and gave us brilliant advice. Would recommend this store to anyone.”

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Posted 4 years ago

“Absolutely fantastic service from the moment we walked in the store to paying. Floor walkers happy to help and advise as was the checkout assistant to ensure we secured a good discount on our goods by buying the discount card. Will recommend to all. Location code 1311. Wolverhampton store”

Helpful Report

Posted 4 years ago

“Ian at the portrack branch Teesside is such a STAR!!! There has been many a time in all honest I haven’t found the customer service here very good. But today I have completely made a U-turn because of this chap! Ian was so so helpful, polite and gave great advice! I will definitely look for Ian on my next visit! Thank you IAN! 💘”

Helpful Report

Posted 4 years ago

“Aethen was extremely helpful in the Lincoln store with information about walking boots. It is very reassuring to know there are still shops available where you can gain some expert advice about outdoor wear .”

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Posted 4 years ago

“Sam in the bike department was very polite and helpful. He certainly was very knowledgeable about the Raleigh Pioneer & Hopton Forme hybrid bikes which I was interested in. Thanks Sam. Brenda”

Helpful Report

Posted 4 years ago

“Theresa at Gooutdoors in Hanley today was expert. She was obviously extremely knowledgeable about the walking shoes that I needed. She described their features very quickly and professionally. She had lots of self and humour without being gushing or over selling and desperate. I had immediate confidence in her salesmanship and expertise and I will be coming to her again for advice about all sorts of stuff that I need from Gooutdoors . Just brilliant. Hope she has some advice about tents 😂😂”

Helpful Report

Posted 4 years ago

“Always great members of staff especially Mr Simon he is always welcome customers to help when I am buying my bike tyres he will support you to get the right size. Thank you very much indeed for your great support!”

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Posted 4 years ago

“Jenny from Loughborough branch (1322) was very helpful and knowledgeable - nothing was too much trouble and my husband is thrilled with his walking boots as a result. Thanks Jenny!”

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Posted 4 years ago

“I visited the Bedford store to buy a new pair of walking shoes . I have arthritis in my feet and a very helpful young lady called Annabel gave me excellent advice . Great service .”

Helpful Report

Posted 4 years ago

Go Outdoors is rated 2.0 based on 632 reviews