GoCoop Reviews

Name: GoCoop
Address: #1, 2nd D Main Rd, opp. Corporation Bank, Koramangala 8th Block, Koramangala, Bengaluru, Karnataka, Bangalore
Rating: 4.23

4.2 Rating 2,101 Reviews

80 %

of reviewers recommend GoCoop

4.2

Based on 2,101 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	6 - 12 Hours
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

About GoCoop:

GoCoop is India's first national award-winning marketplace which connects artisans, weaver co-operatives and clusters directly with consumers across the world. we enable sustainable livelihoods for artisans by ensuring fair prices to them, and authentic handlooms and crafts to you.

Join us in #CraftingChange together.

Visit Website

GoCoop 5 star review on 3rd December 2023

Tiya Basu Majumdar Majumdar

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my parcel!! 3 weeks late and nobody is able to help, the this transport company is useless”

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(Bengaluru, 560095) - Posted 2 months ago

“Worst experince worst that I ever had till now.”

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(Bengaluru, 560095) - Posted 3 months ago

“My purchase was not delivered”

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(Bengaluru, 560095) - Posted 10 months ago

“Please do not pretend that customer satisfaction is a concern for you. I purchased a product, did not like it, requested an exchange through your website's chatbot and was promised that my concern will be addressed by your executive over email. I have not received any communication from your end eversince. As for the product, it is a sheer waste of money.”

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(Bengaluru, 560095) - Posted 10 months ago

“I never received the order”

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(Bengaluru, 560095) - Posted 11 months ago

“Worst service comparing to other government handloom boards. Without stock you are accepting online orders. Then telling it will take nore than a week to deliver. No assurance. I buy directly from goverment boards. Within three days they deliver.”

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Posted 11 months ago

“Hi Gocoop, I would have liked to rate you'5' but I have NOT RECEIVED my order of golden brass dhokra handcrafted earrings. I have written a mail to that effect to you also. Request you to look into it and send me the ear rings. Regards Shabnam Ginwala”

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Posted 1 year ago

“Hi, I bought this denim for my niece. It hasn't arrived though the email with tracking says it was delivered on the 4th”

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Posted 1 year ago

“I did not receive the order placed by me, GC46192 placed on 5.04.2024”

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Posted 1 year ago

“I have asked for a size change but not heard back”

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Posted 1 year ago

“Very disappointed. We had purchased a lavender coloured material and instead you sent purple despite repeatedly reminding you.”

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Posted 1 year ago

“Miles away from what I had expected”

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Posted 1 year ago

“Hi, At the time of purchasing order no GC45393,I didn’t notice coupon code GOCOOP500 for orders above Rs 5000/- due to that I paid 500 extra. I have requested your customer care to refund Rs 500 but your team has denied.”

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Posted 1 year ago

“There is no return policy”

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Posted 1 year ago

“Recently purchased Sambalpuri saree is short in length and also without blouse piece. I myself will never purchase and also advice others never to purchase from gocoop.”

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Posted 1 year ago

“I bought ikat fabric, doesn't look anything like the pics on the website. Disappointed!!”

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Posted 1 year ago

“No proper method to return items.. Quality is delivered product is not upto standard”

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Posted 1 year ago

“No response to 3 emails The colour of the saree was more pink and less blue”

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Posted 1 year ago

“Unfortunately, my current experience with GoCoop has been miserable. I have purchased 5 sarees in the past and this time it was overall very disappointing. The saree I purchased was nothing like the pictures on the website. The website description and picture says the background colour of the saree is beige whereas the colour is dusty gold. And the borders as per the website description says is cyan whereas upon receiving the saree the border colour is clearly dark green. Besides, the tassels on your website shows beige and teal. The saree I received has simply plain dark green tassels. This is not a saree I wish to have, as I clearly ordered basis the description and photo of the saree I saw on your website. I saw the saree on multiple devices and the colours and even the product is different from the actual product I received. Hence, I wished to initiate a return and refund. I wrote multiple mails and also through the contact form on the site and received no reply. Finally I revived a reply that a pick up has been arranged with no date for pick up given and the pick up came on a day when we were not around so we cancelled it. I am totally unhappy with both the product and the service but I am not returning the product since I am not even sure you will refund me the money easily. There will again be no response from your team, and finally I won't even have the sari and not even get the money. I have not much faith in your systems and processes. Very disappointing.”

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Posted 1 year ago

“I dint receive the product because of not receiving the otp n I was told tht it will be shipped again with the new number and I’ll be informed through WhatsApp but no response so far on nything! If this is how you are treating nri customers as we don’t have proper reach, Ull definitely miss opportunities!”

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Posted 2 years ago

GoCoop is rated 4.2 based on 2,101 reviews