Goodhood Reviews

Name: Goodhood
Rating: 4.49

4.5 Rating 2,322 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

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“Great selection of items, fast shipping.”

Helpful Report

Posted 2 years ago

“Ordered 3 items 12/12. Got an email 15/12 1 item refunded. Then an email 17/12 another item refunded. Finally last item was sent, recalled and refunded on 22/12. As all were Christmas gift prettt disappointing experience. Especially as the refunded items remained shopable on website.”

Helpful Report

Posted 2 years ago

“Pretty poor service both times I’ve ordered the past month, made two orders containing 3 items and 2 ended up being oversells - no communication about this whatsoever, until I had to reach out to see why my orders hadn’t been updated. It’s put me off ordering from here again tbh”

Helpful Report

Posted 2 years ago

Hi Niamh, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

“Really quick delivery and perfect condition :)”

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Posted 2 years ago

“I ordered two bowls from Goodhood as a Christmas gift and despite charging me for two, they sent one. When I followed up with them they said the other had been sent in error to another address and they were out of stock so I was left with one bowl vs a set?! No proactive communication from them at all on this issue. Very unhappy.”

Helpful Report

Posted 2 years ago

Hey I am extremely sorry for the issue you have experienced when shopping with us! If you can email help@goodhood.co.uk we will try our best to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

“I love Goodhood but this was not a good one. The delivery took three weeks.... one of the things I ordered wasn't avail (which they took 2 weeks to tell me) so I tried to cancel the other which I wasn't able to. Then when it did turn up, it was the wrong product.”

Helpful Report

Posted 2 years ago

Hey Juliet, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

“Cheers very much”

Helpful Report

Posted 2 years ago

“Wonderful service and arrived on time!”

Helpful Report

Posted 2 years ago

“Thanks Goodhood, great product great service”

Helpful Report

Posted 2 years ago

“All good product arrived quickly nicely packaged very happy with the clock looks great”

Helpful Report

Posted 2 years ago

“Ease at browsing, simple clear web design and layout, quick checkout, fast delivery. London’s finest. A+++”

Helpful Report

Posted 2 years ago

“Super quick delivery and packaged nicely :) thanks Goodhood!”

Helpful Report

Posted 2 years ago

“2 weeks still no sign of tracking”

Helpful Report

Posted 2 years ago

Hey Zoe, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

“Great products really cool on all aspects love this store”

Helpful Report

Posted 2 years ago

“Looks to be really good quality. I haven't shoped on this site before, easy to order / Prompt delivery.”

Helpful Report

Posted 2 years ago

“Very prompt/efficient”

Helpful Report

Posted 2 years ago

“Hello - I really liked the necklace for my boyfriend but he didn’t think it suited him. I sent the necklace back last Monday. Please can you let me know whether you have received it and generate a refund? Thanks”

Helpful Report

Posted 2 years ago

“I was surprised with how unsatisfactory goodhood's service was. I ordered shoes and some other bits. Waited for over a week. Waited another week. Emailed to ask what was wrong, and was told the shoes were never really in stock. I emailed back to say that if that was the case, please cancel my order as I had wanted the shoes and please refund my express shipping. No response for days, while I continuously emailed asking for feedback. The package then arrived anyway and I got an email apologising and asking if I wanted to refund. I explained that I didnt now want the extra hassle of having to refund after already having to chase etc. I use goodhood for convenience and if it's not convenient I wont use it. No response, and mo refund for my express delivery charge. Really wasnt impressed, I use goodhood a lot but will be using other outlets for a while from.mow on.”

Helpful Report

Posted 2 years ago

Hi Elizabeth, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

“For some reason I could not get this parcel delivered to my home address it was collection or pick up from a DPD point only. My parcel arrived at the DPD point however DPD did not issue me with a QR code and as such the store would not release my parcel. I tried to contact DPD with no luck initially, I also contacted GoodHood and had no response. After an hour on the phone and several trips to the store the parcel was finally released but it took up so much of my time to sort! I will not be buying from you again.”

Helpful Report

Posted 2 years ago

Hey Julianne, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

“Love this store, would highly recommend. Recent purchase was part of the Black Friday first 200 deal. Received a great discount that was open to all items in store. Bagged myself a great just released item which made me very happy. Thanks goodhood!”

Helpful Report

Posted 2 years ago

Goodhood is rated 4.5 based on 2,322 reviews