Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,326 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello - I really liked the necklace for my boyfriend but he didn’t think it suited him. I sent the necklace back last Monday. Please can you let me know whether you have received it and generate a refund? Thanks”

Helpful Report

Posted 2 years ago

“I was surprised with how unsatisfactory goodhood's service was. I ordered shoes and some other bits. Waited for over a week. Waited another week. Emailed to ask what was wrong, and was told the shoes were never really in stock. I emailed back to say that if that was the case, please cancel my order as I had wanted the shoes and please refund my express shipping. No response for days, while I continuously emailed asking for feedback. The package then arrived anyway and I got an email apologising and asking if I wanted to refund. I explained that I didnt now want the extra hassle of having to refund after already having to chase etc. I use goodhood for convenience and if it's not convenient I wont use it. No response, and mo refund for my express delivery charge. Really wasnt impressed, I use goodhood a lot but will be using other outlets for a while from.mow on.”

Helpful Report

Posted 2 years ago

Hi Elizabeth, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

“For some reason I could not get this parcel delivered to my home address it was collection or pick up from a DPD point only. My parcel arrived at the DPD point however DPD did not issue me with a QR code and as such the store would not release my parcel. I tried to contact DPD with no luck initially, I also contacted GoodHood and had no response. After an hour on the phone and several trips to the store the parcel was finally released but it took up so much of my time to sort! I will not be buying from you again.”

Helpful Report

Posted 2 years ago

Hey Julianne, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

“Love this store, would highly recommend. Recent purchase was part of the Black Friday first 200 deal. Received a great discount that was open to all items in store. Bagged myself a great just released item which made me very happy. Thanks goodhood!”

Helpful Report

Posted 2 years ago

“There was a long delay in delivering my order and I emailed twice but got no response!”

Helpful Report

Posted 2 years ago

Hey Pamela, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

“Love Goodhood, quality shopping and great on the delivery turnaround.”

Helpful Report

Posted 2 years ago

“I was pleased with speed of delivery and the condition of the goods when they arrived very well packed .”

Helpful Report

Posted 2 years ago

“Arrived quickly, beautifully wrapped in tissue paper. It's a present for someone ,I think they will be very pleased.”

Helpful Report

Posted 2 years ago

“Ace. Top drawer service from a top tier store.”

Helpful Report

Posted 2 years ago

“Didn’t have the item in stock that I had ordered and it took them over a week to tell me and refund me. Had to chase twice. Meanwhile I’d paid for next day shipping so had to ask that to be refunded. Not overly impressed.”

Helpful Report

Posted 2 years ago

Hi Fleur, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

“Lovely products and quick delivery”

Helpful Report

Posted 2 years ago

“Valuable price i have never seen. Good service and fast shipping.”

Helpful Report

Posted 2 years ago

“Item has not arrived. No phone number to contact just rely on email. Not even had a shipping notification nearly two weeks later. £330 taken out of account and no contact to say what is happening. Will never shop here again.”

Helpful Report

Posted 2 years ago

Hi Linda, We are very sorry for the inconvenience you have experienced with your order, please email us at help@goodhood.co.uk and we will get back to you! Thanks, GOODHOOD

Posted 2 years ago

“Always reliable and products are delivered with care. This time around, I had to redirect the postage of the item and the help team were incredibly helpful and expedient with sorting that out. Will definitely continue to revisit the vendor.”

Helpful Report

Posted 2 years ago

“BEST clothing and gift store in the hood!!”

Helpful Report

Posted 2 years ago

“Really good customer service”

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Posted 2 years ago

“Tip top many thanks”

Helpful Report

Posted 2 years ago

“Excellent service. The shoes we’re delivered quickly and efficiently. Very happy with the trainers.”

Helpful Report

Posted 2 years ago

“Incredible selection of clothing and home items! Really great customer service and always a pleasure to visit the store”