Goodhood Reviews

Name: Goodhood
Rating: 4.49

4.5 Rating 2,319 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love all three of my suicoke sandals and massive thanks to Harry in customer services for finding and rushing out the last pair, perfectly timed for the heatwave : )”

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Posted 10 months ago

“Unbelievable service. They kept me informed of why the order was going to be slightly late. Will use again”

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Posted 10 months ago

“Quick shipping and great communication with tracking details. Absolutely love the packaging. Will definitely order again from you guys.”

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Posted 10 months ago

“Quick delivery is good.”

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Posted 10 months ago

“Couldn’t fault, great price, quick delivery, nicely packaged - perfect !!”

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Posted 10 months ago

“Great service. Big up the indies ✊️”

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Posted 10 months ago

“Love everything you sell and the in-store experience but my partner and I have not had the best run with customer service. I was sent an incorrect item, and this time an item he has ordered has not shown up. Customer service have not replied. Both times we’ve tried contacting by dm on Instagram but are blocked there. There is no store phone number. The item has since disappeared from the website so I expect a refund is heading our way. Please note that I have selected over a week for our response time below as the only other option is 12hours, but so far it has been 3 days.”

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Posted 10 months ago

“Love you guys, but the comms on shipping was shocking. No phone number to contact, can’t DM on insta, and took over a week and multiple email chasers (+ 2 visits to the store) to get an answer on why my purchase was no where to be found. Turned out it was never even in stock.. shipping problems are fine, happens all the time. Not replying to customers and no way of direct contact, is not so fine.”

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Posted 10 months ago

“Great, fast and friendly service. Thank you!”

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Posted 10 months ago

“Amazing shop, online and in-store. Really interesting and cool variety of brands. The website delivery and service is always 5* and great sales too!”

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Posted 10 months ago

“Fantastic support from customer service to quickly change my delivery address, and really pleased with the items received. Many thanks!”

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Posted 10 months ago

“Good stuff and service.”

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Posted 10 months ago

“Good editing”

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Posted 10 months ago

“Quick shipping, finally tracked down a pair of paraboots!”

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Posted 10 months ago

“Always awesome service from GH! I'll be back soon :)”

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Posted 10 months ago

“Looked great when it arrived and even smelled great!”

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Posted 10 months ago

“I wanted to return my order, unfortunately my emails are being ignored, I have not received a reply back for over a week, I have sent a message twice. Terrible customer service. I would advise against shopping”

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Posted 10 months ago

“Bought a pair of New Balance 1000. Great service”

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Posted 10 months ago

“The goods came quickly. Very nicely packaged and delivered promptly.”

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Posted 10 months ago

“The delivery was so quick! Very happy.”

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Posted 10 months ago

Goodhood is rated 4.5 based on 2,319 reviews