Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,371 Reviews

91 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,371 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

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“They were impressed”

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Posted 5 years ago

“Pathetic delivery service!! 😡 Ordered my gift basket a week ago & still not delivered!!”

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Posted 5 years ago

Hi Margaret, yes I can see this came in very late - it should have been delivered on the 7th. Startrack had a big backlog with Mother's Day but even this is way too long. We have already refunded your shipping as an apology, and I will send you a coupon in addition in case you wish to order another gift later in the year. Once again, pls accept our apologies, this is not acceptable from our couriers.

Posted 5 years ago

“Our daughter loved the basket, thanks”

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Posted 5 years ago

“Pretty good service although the gift I selected where not available friendly staff rang me to advise and alternatives where found”

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Posted 5 years ago

“Good service, product as described”

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Posted 5 years ago

“Great will use again”

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Posted 5 years ago

“Excellent selection, very delicious and well presented! Was a big hit!”

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Posted 5 years ago

“Great customer service - product delivered in time and contents were loved by the receiver .... she said it “looked amazing” when she opened it. Thank you”

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Posted 5 years ago

“I requested the delivery for Friday 8 May. It arrived on the Thursday the 7 May. I wanted it to be a surprise for a couple on the day that were unable to get married...”

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Posted 5 years ago

“My mother enjoyed her Mother’s Day present”

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Posted 5 years ago

“My mum received her gourmet basket for Mother’s Day. She loved it.. the presentation, the products especially the wine.. it was perfect 😊”

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Posted 5 years ago

“Was well wrapped, Mum loved the gift box”

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Posted 5 years ago

“Delivered on time as promised, hamper greatly appreciated”

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Posted 5 years ago

“The recipient absolutely loved the Love and Comfort basked we sent.”

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Posted 5 years ago

“Lovely basket promptly delivered with tracking updates”

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Posted 5 years ago

“Prompt and professional service, beautifully packaged. Highly recommend.”

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Posted 5 years ago

“Perfect gift idea to give instead of giving flowers as a gift!”

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Posted 5 years ago

“Lovely product. Fast delivery good quality”

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Posted 5 years ago

“The basket never turned up. It was for my fathers 70th birthday. You never responded to my messages and claimed it was delivered on 5th of may. Then you send me an auto feedback form. WORST SERVICE EVER. Please respond already so i can get a refund.”

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Posted 5 years ago

Hi Jessica, thank you for your feedback. I can confirm we shipped your gift on time, and there was an attempted delivery on 5th May as you requested, however it was not left on the premises as it would have been unsafe to do so. It was then taken to the nearest Post Office for collection, and a Sorry we Missed You card should have been left so your father could see a delivery was attempted. This is exactly the process we describe on our website for delivery, so it is really not fair for your to claim this is the "worst service ever". I am very sorry your Father didn't physically receive this on the 5th, but we have done exactly as we promise to do. The gift is now at Tamarama Post Office, I will send you the Consignment number in private reply so someone can pick it up. As a gesture of goodwill we will refund your shipping costs aswell. I hope that's OK. Many thanks

Posted 5 years ago

“Great service, selected click and collect. Was able to pick up early and the end product was fantastic. Great for gifts”

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Posted 5 years ago

Gourmet Basket is rated 4.6 based on 7,371 reviews