Name: GRADE MOBILE
Rating: 4.51

“Terrible. Graded down my phone by £200 from original quote of £500 because of one small scratch to the glass. Refused the offer and they sent back. However, phone was last in the post and they are stating they can only claim for up to £100 as the only send it back Royal Mail tracked delivery even though the phone is worth more than the £100!!! Complete scam and I am now hundreds of pounds out of pocket. They are unwilling to help me to recover lost costs. WILL NOT EVER USE AGAIN”

Helpful Report

Posted 1 year ago

“★ ★ ★ The last purchase I made with Grade Mobile left me unsatisfied. An iPhone 11 renewed was delivered without the screen and with an error message on the screen, a SIMCard was present, and the battery life was about 81%. On the other hand, my previous shop had a successful experience and product, and I had been satisfied. Reviews are generally useful for giving feedback, helping to achieve goals, and flagging areas for improvement. I'd give another chance as a customer because mistakes happen.”

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Posted 1 year ago

“Received locked device (iWatch)”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“Still haven’t received it and unable to contact Royal Mail, wa a meant to be next day delivery ordered on 30 th not despaired until 3 rd and still saying out for delivery 2 days later , not happy at all”

Helpful Report

Posted 1 year ago

Hello Chrissie, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“The 24 hour delivery has been 3days and still no sign of phone. E mail sent asking where phone was and no response which isn’t very professional at all!!!”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for your feedback and for your time in leaving a review, I do sincerely apologise for any disappointment caused, I can see you contacted our Customer Support Team on 27th August, and one of our team responded to you on the same day to advise that the device has been posted on Friday as 24 hours tracked next day delivery, however, due to Royal Mail being on strike over those days it delayed the delivery date. I can see from your order has since been delivered, and If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“i oredered a phone and i havent recived it yet”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. I have checked the tracking number you have provided, and can see that the device was delivered to your home address on 20th August 2022. Please do contact our customer support team via the email below with the following email Subject, should you still require assistance. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“Battery life 86% says there is a fault with the screen as in not genuine Apple so overall not that happy about my new phone”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback! I am really sorry to hear about your experience and I would like to apologise for any inconvenience caused. All of our devices (including our Renewed series) stand at a minimum of 80% and above, without any guarantees that the Battery Health will have a specific percentage. As a company, we sell refurbished devices, and where possible we do try and keep the original parts on our devices, however, as you can appreciate this is not always possible. There is no need to worry though as this message only appears since Apple products have serialised components to match their original state. So once a part is replaced it may trigger a system notification. This doesn't affect the functionality of the device and the notification message disappears after a few days of use but could reappear if you were to reset or shut down the device. Taking that into consideration, I would like to apologise once more for any inconvenience caused and if you need any further assistance please feel free to contact our Customer Support team at contact@grademobile.co.uk Best, The Grade Mobile Team

Posted 1 year ago

“Asking how you’ve done when you don’t return emails and when calling through on phone no connection, the phone I bought is been returned!!!”

Helpful Report

Posted 1 year ago

Hello Danielle, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“Avoid. High trade in price but low offer due to issue with iPad. Then a technical issue meant that I could not reject the offer, so it was recycled despite a request to return. Eventually managed to contact via email as no one answering the phones. Device on route back after nearly 4 weeks.”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you so much for taking the time to give us your feedback on your experience, it is much appreciated as it helps us improve our services. You have my sincerest apologies for the inconvenience caused, but I am glad to see that you were able to find a resolution, and the device has been returned. Once again I sincerely apologise for any inconvenience caused, however, we are always here to help if you need any further assistance. contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 1 year ago

“Dreadful from start to finish. Offer the best quote but when sent in they offered me almost half. Been waiting 2 weeks to be sent back. No replies now off customer service . Court action soon to the cowboys”

Helpful Report

Posted 1 year ago

“Phone didn't work. Reset link to return phone didn't work. No more replies to emails for help. My kid very disappointed he wasted his birthday money. Wouldn't recommend”

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Posted 1 year ago

“Phone was not unlocked, phone battery was below the minimum 80% Tried to call the different contact numbers, no one available, left a message for a call back, no call received. Have sent 3 emails to contact and sales emails - not even an acknowledgement so I have returned the phone for a refund. Let’s hope they at least honour that. The only thing I’ve had is this email asking me to review them.”

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Posted 1 year ago

“I sold my iPhone to Grade mobile. They made an offer that I accepted. The the did not pay me. Now I am having to go through the court process to get my money. They have promised on several occasions to make the payment but keep coming up with excuses that are completely false. They simply DO NOT WANT TO PAY! This has happened before, if you google this company, other people have suffered the same treatment. They are SCAMMERS!! beware, you have been warned!”

Helpful Report

Posted 1 year ago

Hello Mike, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. I have reviewed your order and can see that the payments bounced back due to incorrect details, I can see that our Customer Support Team, did update your details and release the payment, however, unfortunately, this bounced back again. I do sincerely apologise for the delay in receiving your payment, however, please rest assured our team was doing everything in their power to ensure that the payment was successful, I can see a manual payment was made which can take up to 5 working days to process, and it shows that payment was made and received today. Once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“This company have had my phone for many days, they have agreed to buy the phone BUT have made no attempt to pay me for it. I have received many promises but still no payment. BE VERY CAREFUL PEOPLE. Legal action will be started by me against them but will also speak with the police to see if their behavior is criminal”

Helpful Report

Posted 1 year ago

Hello Mike, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. I have reviewed your order and can see that the payments bounced back due to incorrect details, I can see that our Customer Support Team, did update your details and release the payment, however, unfortunately, this bounced back again. I do sincerely apologise for the delay in receiving your payment, however, please rest assured our team was doing everything in their power to ensure that the payment was successful, I can see a manual payment was made which can take up to 5 working days to process, and it shows that payment was made and received today. Once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“The worst company ever, I bought an iPhone but It didn’t get to me, they delivered it and someone signed. It’s not a trustful store.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. I can see from your tracking reference that the device was delivered to your address via Royal Mail, I have also reviewed the emails between yourself, and our customer service team and can see that you have reported that the device was found and received. If there is anything else we can help you with, please do not hesitate to contact us. Best, The Grade Mobile Team

Posted 1 year ago

“Final offer was £100 less than original offer.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“Dear Sir/Madam/Mx I received my daughter's beautiful purple iPhone 11 and she is very happy with it. Everything has been transferred over but there is one snag.... the phone is locked to a network that isn't Vodafone??? There was still a micro sim inside from EE I can either mess around with it, clearing passwords and everything else or ask if you'd assist with unlocking it this end. I'm not really happy about paying £10.00 to unlock it when it should be unlocked anyway. I thank you in advance for your help Kind regards Andrew Wilkes”

Helpful Report

Posted 1 year ago

Hello Andrew, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“I have received duplicate strips and charger for the watch, also watch is not in good condition”

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Posted 1 year ago

“Hello from 3 days ago I bought a iPhone 11 black and I bought it so it would be unlocked to Sims when it arrived and I received it I was surprised that it wasn't open to any sims it was locked how do I unlock to Sims what's the solution please reply in the fastest time possible”

Helpful Report

Posted 1 year ago

“I received a phone that had a faulty battery I then returned it, they claimed the screen was damaged and refused to refund my money. The phone was in perfect condition when I returned it in exactly the same packaging it arrived in they then refused to refund the full amount. shocking service. AVOID this company”

GRADE MOBILE 1 star review on 4th May 2022

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback! I am really sorry to hear about your experience and I would like to apologise for any inconvenience caused. From what I can see the device was returned to us with physical damage evident and as per our Terms and Condition, since it wasn't reported within 24 hours of the parcel's arrival (more than a month later to be exact) your warranty was avoided. Though since you are an existing customer and as we do for all of our customers we always try our best to accommodate all requests. With that in mind, I can see that we also suggested a discounted repair, which has been agreed upon. Taking that into consideration, I would like to apologise once more for any inconvenience caused and if you need any further assistance please feel free to contact our Customer Support team at contact@grademobile.co.uk Best, The Grade Mobile Team

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

GRADE MOBILE Reviews