GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,386 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,386 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

Write Your review

Tell us how GRADE MOBILE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GRADE MOBILE 4 star review on 18th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting payment of £122 for order that was booked in December 2020. After chasing, received email 2021-03-09 stating that they were now processing payment. Still waiting.”

Helpful Report

Posted 4 years ago

“Locked phone the first time and wrong colour the second,bad customer service”

Helpful Report

Posted 4 years ago

“Sold me a failing iPhone X. Had it professionally looked at by apple and a good thing too. Grade mobile tried to claim I had broken the screen and should pay for its repair where the apple report stated failing screen and failing Face ID (and stated it was a manufacturing issue from a 3rd party screen) which would need a whole new unit. Massive Scam. Stay away”

Helpful Report

Posted 4 years ago

“Like highway bandits, avoid this company at all costs. They will take you're money and send you broken products its a scam.”

Helpful Report

Posted 4 years ago

“Very poor phone screen didn’t work very well and battery didn’t hold its charge not happy at all !”

Helpful Report

Posted 4 years ago

“Very poor customer service. The grade A phone arrived very quickly but was in horrendous condition. The returns process is very easy but waited over 10 days for a refund. Don’t bother to call customer services. They don’t answer. They replied to emails after 48 hours. Shame really as the buying process was simple and fast. Fair prices if you actually get what you paid for. ”

Helpful Report

Posted 4 years ago

“Awful phone arrived broken and need a whole new screen to be fitted”

Helpful Report

Posted 4 years ago

“Have emailed and called multiple times and had no response! I ordered an iPhone XR that was graded B, it’s arrived and there are dark green patches under the screen which I’ve been told my several phone people that that is not good and the screen is on his way out! This phone cost me £300 and as a single parent I’m now having to stress and not be able to use it due to the risk of me worrying about the screen! I’ve bought multiple phones from these people but this is the worst phone I’ve had and yet graded the best?!”

Helpful Report

Posted 4 years ago

“Appalling customer ‘care’ ...trying to get my A1 quality iPhone 6 Plus returned to me after they changed their £60 offer to buy from me to an insulting £4.75! Stating that it had dents scratches etc .....(I have photographs to prove it was in excellent pristine condition) and that the battery was faulty and the reason I was selling was only because of its age I could not update to iOS 14.1 Keep sending me ridiculous emails telling me that I need to post my phone to them ??? How can I when they already have it ? Will be contacting Trading Standards to report this scam Beware of this unscrupulous company !”

Helpful Report

Posted 4 years ago

“Refurbished iPhone 7 stopped working 6 months after purchase because of a hardware problem linked to refurb and updates. Warranty is totally meaningless and Grade Mobile has absolved all responsibility. I would not recommend them at all.”

Helpful Report

Posted 4 years ago

“I was quoted £102 for my iPhone 7 128gb in working order. I received an email after sending my phone reducing my offer to £55 due to the battery quality. (The battery was replaced by Apple less than 2 years ago.) After asking for my device back they then made a 'final offer' of £60. Avoid.”

Helpful Report

Posted 4 years ago

“THIS COMPANY IS A SCAM!!!!!!!!!! They have taken my handset and after offering me an absolutely appalling price for it, they are now failing to return the handset back to me. This is THEFT! DO NOT USE THEM.”

Helpful Report

Posted 4 years ago

“Sold and posted my phone 24 days ago, no confirmation and no payment from Grade Mobile. Avoid this company!”

Helpful Report

Posted 4 years ago

“Awful, this company is a scam! They took my phone and I haven’t received any money! The customer service number doesn’t work and they aren’t responding to my emails Stay clear”

Helpful Report

Posted 4 years ago

“Unfortunately I bought a iPhone 8 had it a week had a little touch issues having to turn it off and on again now I touched screen yesterday morning and all of a sudden the screen is cracked I’m wondering how the hell it’s cracked so easily don’t make sense !!”

Helpful Report

Posted 4 years ago

“Poor service , phone number incorrect, no one replies to emails . Customer service isn’t shocking .”

Helpful Report

Posted 4 years ago

“The phone was dirty, there was dirt around the camera rim. There was dirt on the side of the phone as well the main screen. Considering we are in a pandemic they should automatically clean the phone, I as a pregnant women shouldn't have to clean dirt of a recently purchased phone. Very disappointing.”

Helpful Report

Posted 4 years ago

“Got my son a unlocked phone for his birthday quality looked good but sim cards do not work in the phone, emailed them and they take ages to reply 3 weeks later issue still no resolved ! Son still waiting for a Working phone 😔”

Helpful Report

Posted 4 years ago

“Ordered iPhone charged it up it was hot to touch and only stays in 5 minutes 😡”

Helpful Report

Posted 4 years ago

“Worst customer service ever! I would never use again or recommend ,a week after ordering still not had a reply to emails or messages on social media and phone number just cuts you off so god help anyone wanting to get a repair or replacement under warranty . Seriously buy elsewhere.”

Helpful Report

Posted 4 years ago

GRADE MOBILE is rated 4.5 based on 2,386 reviews