GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,377 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,377 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I need to return it to make the exchange because the phone has already been replaced the screen and the information that it was not possible to confirm if the screen is original.”

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Posted 2 years ago

“your customer service is terrible and disgusting i was lied to that the phone was gonna get here the next day. not only did i not receive the phone for two days (which i have not still gotten yet by the way) it has not been transported to the town i live in hence i cannot even opt for a collection option. it is better to tell the truth than sell people lies, you might as well be label yourselves as SCAMMERS.”

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Posted 2 years ago

“The product is faulty and the number in the email for customer service is no longer their number”

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Posted 2 years ago

Hi Dawn, Thank you for your feedback and for taking the time to share your review. I am really sorry about the wrong number on the documentation, but I can see that you managed to reach us via our email address and a member of our team has already provided you with our return appendix. If you need further assistance, please do let us know or respond back to your initial thread that we have responded to. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Sellers beware! Will offer you a decent price and then knock it down ridiculously when they actually get the phone. Would not recommend.”

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Posted 2 years ago

Hi Jade, Thank you so much for your honest review and feedback, we really appreciate it. I am really sorry to hear about the inconvenience caused Jade, though from what I can see there was no response to our quoted evaluation within the indicated timeframe and as a result, your payment was processed. After you reached out I can see that our Customer Support team managed to return the device after the reverting of the payment. Once again I am really sorry for any trouble caused and I am glad to see that our team was able to resolve your case. If there is anything else you might need help with, please don't hesitate to reach out at sales@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Sent the wrong item that I never ordered”

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Posted 2 years ago

Hi Christine, Thank you for your feedback and for sharing your experience, as it will help us improve our services. I am really sorry to hear about the issues you have experienced and more importantly for the inconvenience caused. If you are still experiencing the same issues please do contact our Customer Support department at: sales@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Phone was absolutely fine the suddenly turned off after an hour of having it wouldn't come back on very disappointing have sent device back waiting on a replacement however the customer service lady SHELLY has been amazing extremely helpful and very prompt emails back. Hopefully the next phone will be a better experience phone was amazing condition really hope there's no issues with the replacement!!”

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Posted 2 years ago

“I previously worked for this company and all i can say is it really does go to show just how poorly run it is but then again what doesn't help is the owner himself is just a child with a best friend for a side kick. The company does not care for it work staff and will push and push for results which are not possible, if you do one thing well you are then given 101 tasks on top of your daily work to do, being on a salary which only really covers the bare minimum. You are got rid of just as quick as you started and there is ZERO trust within the company. all areas are under CCTV and do not be surprised if you are a lady to be watched daily by the owners father. I suffered a lot of work place harassment when working for GRADE Mobile, which went to the extents of being shown by the owners father a clip from the cctv where i walked into his office and 'pulled up my tights' and told how he is glad i feel comfortable to do that around him. That very moment i realised just how uncomfortable i really was and how i needed to find a new job as soon as possible! the fact that he went as far as remembering that i did this and then went back on the cctv to find that moment to sit and watch away to himself is beyond me. I will be taking the work place harassment further now that we are coming out of slowly but surly coming out of covid. Just be safe girl's”

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Posted 2 years ago

“The phone doesn’t turn on is only vibrate when you plug it The screen stay black”

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Posted 2 years ago

“I brought a phone for £300 and got sent one with half the screen hanging off”

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Posted 2 years ago

“Phone wasn’t unlocked like website says, and customer services haven’t bothered to respond to rectify their fault. Wouldn’t use them again at all.”

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Posted 2 years ago

“Worst service ever!”

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Posted 3 years ago

“I have had the phone 1 week and the front screen is coming away from the case and now I can't make calls properly.”

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Posted 3 years ago

“The phone came broken”

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Posted 3 years ago

“U said fone was unlocked but it wasn't I had to pay £25 to get it unlocked .Will not be recommending you to anyone ..disappointing”

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Posted 3 years ago

“I tried to buy a tablet from them 20 days ago. A tablet that was not charging and not switching on arrived, and I updated them within literally 30 minutes for the issue. As advised, I returned it the next day, to be repaired or replaced, according to the “warranty” they say they provide. Then, they implied to a replying email that I opened the tablet and took some parts out of it and therefor the warranty was void and they had it returned to me. Following several emails, they accepted to get it back for second time and they would repair or replace it. Once I sent it and updated them, they came back saying that they will not repair nor replace but they would refund me. After 4 days I updated them that the tablet was received by them (by Royal Mail’s track & trace site), I followed up once again and they claimed that they didn’t receive anything!!! It is of value to mention that I was keeping them updated and sending them all the receipts, barcodes, track & trace etc scanned, of every step I was taking according to their advises. They clearly tried to avoid the refund as well, but after a phone call and a final email, they did refund me. If you need a tablet, just avoid them.”

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Posted 3 years ago

“Still awaiting payment of £122 for order that was booked in December 2020. After chasing, received email 2021-03-09 stating that they were now processing payment. Still waiting.”

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Posted 3 years ago

“Locked phone the first time and wrong colour the second,bad customer service”

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Posted 3 years ago

“Sold me a failing iPhone X. Had it professionally looked at by apple and a good thing too. Grade mobile tried to claim I had broken the screen and should pay for its repair where the apple report stated failing screen and failing Face ID (and stated it was a manufacturing issue from a 3rd party screen) which would need a whole new unit. Massive Scam. Stay away”

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Posted 3 years ago

“Like highway bandits, avoid this company at all costs. They will take you're money and send you broken products its a scam.”

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Posted 3 years ago

“Very poor phone screen didn’t work very well and battery didn’t hold its charge not happy at all !”

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Posted 3 years ago

GRADE MOBILE is rated 4.5 based on 2,377 reviews