Name: GRADE MOBILE
Rating: 4.51

“Brought through Amazon as new prestige condition phone arrived in poor condition sent back the same day they received it next day two weeks later still no refund and no communication despite emailing them going to raise a dispute to try and get a refund”

Helpful Report

Posted 2 years ago

Hello Paul, Thank you for your feedback. I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Review.io Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“This is a fraudulent company - do not use!!! I sent them an iphone XR in pristine condition, great battery life. They quoted me £188. Then once they had the phone they changed the quote to £100 and tried to claim there were scratches and that it was in grade C condition! I have photos (and the actual phone back in my possession) to prove the phone is in perfect unscratched condition. They clearly hope that people can't be bothered to have the phone sent back to them. They are criminals and have wasted my time. STAY AWAY!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Review.io Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“this watch locked and i dont know its stolen or no and how u can buy like this locked woth iphone i m in germany its now bad experience my is stuck now”

Helpful Report

Posted 2 years ago

Hello Amanpreet, Thank you for your feedback. I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Review.io Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“Unfortunately our refurbished phone has arrived sim locked - one birthday ruined.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“If I could give zero stars I would If I could give zero stars I would This company is a scam - AVOID they sales tactic is to offer a high price & then significantly lower the price based on damaging the device I sent a mint condition iPhone 12 and they offered £150 lower based on it be a “B” condition due to perceived damage I reluctantly had to accept as I was concerned they would actually damage the device intentionally and/or never actually send me the device back. In addition they look 36 hours to pay me the money at the lower valuation despite multiple phone calls & emails, and having confirmed my bank details over 5 times. I would NEVER use their service again and will actively alert others to avoid their service. “OG exclusives London” finally made a payment but I am frankly so annoyed at this entire process I will never use Grade Mobiles again, 100% AVOID THIS COMPANY”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“I got my watch on friday and its bn on charge for 2 days and as soon as i take it off charge the battery drains. I ordered a grey watch and got a white one. It also doesnt get notifications for messages i want to return it”

Helpful Report

Posted 2 years ago

Hello Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“I was so excited when my phone arrived so quickly, however unfortunately the sound doesn’t work on phone calls. Nobody can hear me, have tried ringing several people and it’s always the same problem. The touchscreen is quite slow too. And have to press hard, but the biggest problem is that I can’t make phone calls”

Helpful Report

Posted 2 years ago

Hello Emma, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: sales@grademobile.co.uk Subject: Order ID - (Your Order ID) - Reviews Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“I was really disappointed to find that my renewed iphone XR only had 88% battery. I have bought lower grade phones in the past from you with much better battery health. I am considering returning the phone. I have contacted customer service but got a standard reply that anything over 80% is deemed acceptable, but I disagree strongly with this and assume that my phone's battery will be below 80% in less then one year.”

Helpful Report

Posted 2 years ago

Hello Sally, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. We can arrange the return of the device for a repair or a replacement. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: sales@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“At least clean a phone and sell good product. Very dissatisfied”

Helpful Report

Posted 2 years ago

Hello Sushil, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: sales@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“Offer you the best price then automatically offer less once you send it - knocked exactly £100 off both mine I send it (at different times under different names). Both not a scratch on them, battery within what they wanted and no marks even though they allow for a few 'apparently' but then the price drops and they bid you down.... avoid like the plague and use a reputable phone company. No way of getting hold of them, they dont reply to emails and dont pick up the phone either.”

Helpful Report

Posted 2 years ago

Hi Mike, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. During the Christmas period, we received an influx of orders and delays occurred, as we were short staffed with just 1 member of our team handling all such requests. In addition, if you need any further information as to why the quotation was deducted, feel free to reach our Customer Support team. Email: sales@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Once again, you have our apologies for the inconvenience caused and the delay. I hope you have a lovely day! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Really un happy with this company I sent my phone in the 31st December 2022 and have heard nothing my tracking says it’s delivered but the company have not been in-touch I have emailed no reply and called but no answer. This site seems like a scam I am so annoyed as I sent in an iPhone 11 in great condition to trade in. What do I do now as I want to take this further 😡”

Helpful Report

Posted 2 years ago

Hi Amanda, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. During the Christmas period, we received an influx of orders and delays occurred, as we were short staffed with just 1 member of our team handling all such requests. From what I can see your order was processed and paid. Once again, you have our apologies for the inconvenience caused and the delay. I hope you have a lovely day! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“the phone has too many issues”

Helpful Report

Posted 2 years ago

Good afternoon Jan, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: sales@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“I do not usually post reviews, but felt it necessary on this occasion. Please avoid this company. I have used many companies to sell mobiles to in the past and this one is by far the worst - exceptionally poor! They will offer you the best price but, once you send them the phone, they will offer any excuse to reduce their offer, in our case by £110 due to “5 light scratches that are not visible to the naked eye!” Simply the worst company I have ever dealt with! A disgrace - avoid at all costs!!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“why didn't the phone come to me”

Helpful Report

Posted 2 years ago

Hello Alberto, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 1 year ago

“Definitely got duped, the phone was in perfect condition, my advice go to CEX they will give you more, this company is a sham”

Helpful Report

Posted 2 years ago

“The website said next say delivery and because I needed the chargers urgently I thought it would be fine. Still hasn’t arrived and it’s been about 5 days now. No proper tracking updates. Also they haven’t even replied to the email I sent them asking to cancel the order as it’s taken too long. Wouldn’t trust”

Helpful Report

Posted 2 years ago

“It’s got dents in the back it bring returned”

Helpful Report

Posted 2 years ago

“This phone has a screen protector and damaged when i received the item very unhappy as i haven’t got use of a phone at present”

Helpful Report

Posted 2 years ago

“ACCEPT NO RESPONSIBILITY, THEY DO NOT ADEQUATELY INSURE. WHEN SENT PHONE USING THEIR POSTAL SERVICE, “went missing in transit” and they’ve told me it isn’t insured enough and they aren’t liable for it. Now a phone down as well as money down.”

Helpful Report

Posted 2 years ago

“Very Very poor , as I never expected to see a report coming back saying what yours said , as I knew that some of the things were jus not correct , and have that verified now by another company again who could not understand your report, and they have paid me the full price for my phone , so I certainly would not recommend anybody to sell to yourselves without a second opinion. Norman Cruickshank”

Helpful Report

Posted 2 years ago

Hi Norman, Thank you so much for your feedback, it is much appreciated. From what I can see the payment was processed, as the link within your email wasn't used so as a result the payment was processed automatically after 48 hours of not responding via our portal. In addition, it can be seen that our Customer Support team reversed the payment for you (with no extra charges, which via our Terms and Conditions you would normally get charged) and returned the device back to you free of charge. We are really sorry we couldn't come to an agreement with your quotation. If you need any further assistance, please don't hesitate to contact us at sales@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

GRADE MOBILE Reviews