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Graham & Brown Reviews

4.2 Rating 352 Reviews

81 %

of reviewers recommend Graham & Brown

Company Reviews

4.2

Based on 352 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone

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Phone:

01254 291013 (ext 4111)

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Graham & Brown 1 star review on 12th May 2024

Graham & Brown 1 star review on 12th May 2024

Graham & Brown 1 star review on 12th May 2024

Graham & Brown 5 star review on 30th November 2023

Imelda O'donovan

Graham & Brown 5 star review on 26th October 2021

Graham & Brown 5 star review on 29th September 2021

Graham & Brown 5 star review on 29th September 2021

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought some paint and the paint I received looked vastly different to the one on the website. So I painted some on a piece of white paper and sent photo's of how different the paint looked when dry compared to all the pictures on their website, but because the wet paint looked similar to the original (in the tin, not dry on the walls) they said that was the correct paint, but who sells paint by the colour of the paint wet!? And who buys paint based by the colour of the product wet? The colour was grey-blue on the site (images of painted dry walls) and beige-cream when dry in reality. I have opened a Paypal case to try and get my money back as they have ignored the difference in colour (referring only to the paint wet in the tin) and have not offered a refund even though the paint is unused and it was requested. Customer services are unhelpful and don't seem to care.”

Graham & Brown 1 star review on 15th June 2020

Graham & Brown 1 star review on 15th June 2020

Graham & Brown 1 star review on 15th June 2020

Graham & Brown 1 star review on 15th June 2020

Posted 3 years ago

“After hours of research I finally decided on this deep navy colour for the feature in my new flat. When I opened the tin, I saw the colour wasn't navy but purple. But the inner rim of the lid shows some navy colour, and I double checked the tin. The information on the tin matched my order details. So, I believed the paint will change colour when it drys. But it hasn't, it stays purple as it is. I contacted the customer service straight away. Because the new brush & roller cannot be re-used again, and I needed to purchase white paint to cover the purple. I would expect Graham Brown to compensate for this. However, the customer service team don't seem to care about my loss, only can offer replacement or refund. And argued that I shouldn't have painted the whole wall when the colour didn't look right. I really don't know what her point is? if I didn't paint the whole wall, the roller & brush were still wasted. and I will still buy white paint to cover the purple. And I did check the information on the tin to confirm that I received the correct paint. To me, this company does not care about their customers. Very disappointed!”

Graham & Brown 1 star review on 11th June 2020

Graham & Brown 1 star review on 11th June 2020

Posted 3 years ago

“I used the Graham & Brown calculator to estimate how much wall paper was required. Accurate measurements were put into their calculator - which said 6 roles were required. Actually only 4 rolls were needed!!!! DON'T TRUST THE CALCULATOR - THE ONLY HELP FROM THAT IS FOR GRAHAM & BROWN TO SELL MORE PAPER THAT YOU DON'T NEED. DISGRACEFUL PRACTICE.”

Posted 4 years ago

“Do NOT buy wallpaper from the Graham & Brown website because their packaging process prior to postal dispatch is woefully inadequate. We bought three rolls of expensive wallpaper plus paste and it was delivered in an oversized box with nothing to stop the contents banging around inside and damaging the wallpaper rolls. I've sent photos to Graham & Brown but they refuse to replace the damaged contents. IT'S JUST NOT GOOD ENOUGH!”

Posted 4 years ago

“Do NOT buy wallpaper from the Graham & Brown website because their packaging process prior to postal dispatch is woefully inadequate. We bought three rolls of expensive wallpaper plus paste and it was delivered in an oversized box with nothing to stop the contents banging around inside and damaging the wallpaper rolls. I've sent photos to Graham & Brown but they refuse to replace the damaged contents. IT'S JUST NOT GOOD ENOUGH!”

Posted 4 years ago

“This was not a BAD experience, it was a HORRENDOUS experience. I ordered a mural that, when pictured on the page, had a scattering of little beautiful butterflies. When the package arrived, I could immediately see that these weren't little butterflies but mammoth creatures!!!! When I contacted the service department, I was told that they have a 'no-return' policy and that I should have seen that pronouncement at the bottom of the website. I RE-VISITED THE WEBSITE AND THEIR WAS NO POLICY LISTED unless the visitor scanned through reams of other announcements to click on return policy. This 'item' cost $175.00 and now I have to eat it? If there was less than one star, this so called company would get it. Mrs. Silberg, Los Angeles, California”

Posted 4 years ago

“Despite obvious faults in the wallpaper and countless e-mails back and forth with customer service G&B refused to refund the monies for 2 of the 6 rolls that I had hung prior to discovering dark equal width strips down each joint of hung - paste the wall - Sieta Ice - Silver paper. Rcommending I seek the refund from the retailer (B&Q) difficult without the hung paper as it was stripped 3 days after hanging and replaced with a cheaper -paste the wall product. A credit note was of no use as whole house decorating is now complete. Watch out for this paper type at £20 per roll there is a problem not seen at all in the replaced paper of similar colour and construction”

Posted 4 years ago

“They expect you to spend £80 on a roll of wallpaper. Make you pay £1 for a sample. And the sample is an a4 size. How on earth are you supposed to see if you like it on a wall?! RIP OFF!”

Posted 4 years ago

“Send out samples for wallpaper they no longer stock”

Posted 5 years ago

“Ordered and paid for two samples of wallpaper. I was expecting at least a full width sample, as other companies send you but no I got an A6 sample. Sample wallpaper is tiny it doesn’t give you any idea of the pattern so lost my custom!”

Posted 5 years ago

“All the process was outstanding until it came to my refund of unused wallpaper rolls. It's been six weeks and I am still waiting, after providing all tracking numbers. It's such a shame as wallpaper good quality.”

Posted 5 years ago

“I ordered and paid for wallpaper. After over 2 weeks it hadn't arrived. I checked my account daily which said 'order being processed'. Just happened to notice the amount had been credited back to my bank account. When I contacted Graham & Brown I was told there had been a problem with delivery so the order had been cancelled. I assumed it was at my end so asked for clarification so I could chase up the courier only to be told that the item had never been picked up from their dispatch. I can't believe I wasn't informed and to add insult to injury have been hit with a $7.20 international transaction fee. Then I was requested to review my experience, which I did. Apparently my review was 'moderated' and not published so you won't see negative reviews on their site!”

Posted 5 years ago

“Avoid at all costs. Shocking returns policy. Bought excess paint and was refused a return on the left over UNOPENED tins. Very snobby in an email when I asked to return. Clearly not a bespoke paint colour as the paint is advertised on the website so no reason to refuse my return. Considering a credit card chargeback. Will not spend money with this company again that’s for sure!!”

Posted 5 years ago

“Bought from website. took ages to come, when it did it was faulty straight out of the box. contacted to return, was told i had to send it back which involved me taking it to the drop off point as they would not collect from where they delivered it. apparently will take another week to get a refund and longer to get a replacement. customer disservice agent said "this is our policy" at least half a dozen times on call. Very dissapointing”

Posted 6 years ago

“Since buying wallpaper I have had numerous marketing emails from this company. Despite clicking on the unsubscribe button (on 3 separate emails) and speaking to their customer services department, these unsolicited emails keep on coming. When I originally ordered from them, I made sure that I unchecked any boxes agreeing to my receiving marketing emails. This type of aggressive marketing needs to be stopped.”

Posted 6 years ago

“My canvas arrived very quickly after ordering. But when I opened it I was very disappointed it was out of original clear wrapping, it looked as if it had been previously returned. There was 3 buttons missing off it and glue marks where decor had been repositioned. I got refund but looks like delivery money was deducted from it.”

Posted 6 years ago

“Website promised 15% discount on orders . Website accepted code , but then didn't apply code when I paid. I complained but was told it was because there was already a discount on that paper . The website made no mention of this when I made the purchase. The estimator for number of rolls of wallpaper is also highly inaccurate. On measuring the size it estimate I needed 3 rolls . It took just 1 !”

Posted 6 years ago

“Faulty wall paper delivered”

Posted 6 years ago

“You have told me my order has been delivered but we have not received it. Still awaiting a reply from your customer relations.”

Posted 6 years ago

“After ordering paper and paint samples only the paint arrived and no paper but have still been charged for both!!”

Posted 6 years ago

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Graham & Brown is rated 4.2 based on 352 reviews