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Graham & Brown Reviews

4.2 Rating 351 Reviews
81 %
of reviewers recommend Graham & Brown
Company Reviews Questions Metrics
4.2
Based on 351 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone
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01254 291013 (ext 4111)

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Graham & Brown 5 star review on 30th November 2023
Imelda O'donovan
Graham & Brown 5 star review on 26th October 2021
Colleen
Graham & Brown 5 star review on 29th September 2021
Elise
Graham & Brown 5 star review on 29th September 2021
Elise
Graham & Brown 5 star review on 29th September 2021
Elise
Graham & Brown 5 star review on 22nd February 2021
Chrissie
Graham & Brown 5 star review on 22nd February 2021
Chrissie
20
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“I ordered a bathroom roller blind. Loved the pattern, got a sample, all very good. Followed their fitting guidance (narrowest point is wood trim around the window recess) with help from my bathroom fitter, and so got an accurate measurement. I did something I've not done before with a roller blind and ordered a cassette header with it. This has turned out to be a big expensive mistake as the fitting is wrong but is something Graham and Brown are now saying is my fault. I have measured and ordered many recessed window blinds before and all have fitted perfectly. This one is too small because (and not made clear from their website) if you order a cassette header, that is the measure they use to fit the recess and the roller blind inside is much smaller so leaves a much bigger gap to the sides of the wall - their fitting fault but now mine according to their very abrupt and pushy customer service contact who has said today it not their problem. Well, I don't feel it is my problem - if I had ordered a simple, cheaper roller blind from them it would have fitted fine - it's the additional measurements of a more expensive cassette header, with the smaller roller inside that is actually the issue. So my advice - don't have the cassette header! Actually, don't order here - much better service and cheaper blinds available from others. I do not recommend this company. It was my first time using them, but has been a very expensive £160 waste that they are not taking any responsibility for. To Graham and Brown - I am not happy at all with your measuring advice or customer service and will not recommend you. I can't afford to buy a new blind for this bathroom refit and so I will leave the badly fitting on up for now and tell everyone who asks about it who it is from, explain the cassette header fitting issue and also the incredibly disappointing customer service experience - pushy, abrupt and not at all customer first. Will not use Graham and Brown ever again.”
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Reviewer
“I placed an order for a few samples. Didn't get a tracking number or any updates. I thought they might be a bit slow so didn't stress about it. Check my order status a couple of weeks later, it's marked as "Delivered". Raised a ticket, haven't heard anything. Will never buy anything from them.”
Helpful Report
Posted 8 months ago
Ioana Spassoff
Verified Reviewer
“The product is okay, but the customer service is poor. Not only that, but they're lying. We ordered three rolls of wallpaper and had one roll left over so we returned it - in original, sealed condition within the 30 day limit and after getting the Return Authorization number. They did not refund our money (it's a very expensive roll of wallpaper) and said it was opened. I packed the return and I'm positive that the roll was never opened, so I think they just find excuses not to refund our money.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“The return policy is bad. I opened the plastic and realized the product was not as I had expected, and due to the open wrapper, I am unable to return.”
Helpful Report
Posted 1 year ago
Julia Stratton
Unverified Reviewer
“Painter says it's the worst paint he's ever used and the finish after 4 coats of exterior eggshell is so poor I've made the decision for him to paint it over with dulux. A very expensive mistake and I would never buy it again. Poor coverage too. Customer service ignored a complaint.”
Helpful Report
Posted 1 year ago
Jason Gee
Verified Reviewer
“I ordered bespoke curtains, waited endlessly, had numerous apologies, before being told it had been lost in transit in Dubai. Astonishing”
Helpful Report
Posted 1 year ago
Rob
Verified Reviewer
“The very worst emulsion paint I have ever encountered. Impossible to get a smooth, non patchy finish however hard you try. I have considerable experience over many years of decorating & in regularly applying emulsion by roller. Don't touch this paint with a barge pole. It doesn't merit one star, but that's the lowest number I can chose here.”
Helpful Report
Posted 2 years ago
Lisa
Unverified Reviewer
“I placed my order with Graham and Brown, they provided me with tracking information right away. When I received the shipment it contained someone else's order. I contacted Graham and Brown to get my order corrected. They informed me they were unable to fix it due to their system being down. This was 5 days ago. I still have no resolution. Graham and Brown charged my card and is refusing to give me my order! I have no use for the inaccurate order they shipped. I will likely have to go to my credit card company and dispute the charge. Shame on Graham and Brown, I expected better customer service!!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Terrible quality paint. The estimated coverage is totally exaggerated. Calculate needing double what they say and then you'll need 3 coats for a decent finish. And do not touch the eggshell (water based) - it formed drops on cupboard doors and radiator. It cannot even stick to itself on the second coat. Appalling. Nice packaging and quick delivery. But very misleading.”
Helpful Report
Posted 2 years ago
MT (Mr Ballistic)
Verified Reviewer
“Ordered from Graham & Brown because they seemed high class, but, turns out any cod or kipper can make themselves up to look kissable -- doesn't mean that they are. Was drawn to yellow. Don't feel this much was a mistake, yellow feels right for now, but does have the feeling of madness associated with it, like a... dayroom décor. Either way, received the paint within a day or two of ordering, having ordered on the Saturday or the Sunday, which was astonishingly fast. Applied my undercoats of standard other brand paint, twice 'round. Then came to opening a tin of the stuff - Lilium. Looked like something had seriously gone wrong, like spoiled milk or mouldy something-or-other. The inside of the lid had dried paint in different tones on it and the paint in the can was blotchy and just plain disconcerting. It's my first time decorating, just a novice here, so I thought maybe that was how paint might be, high class paint. Not one to be put off, I stirred and stirred, so that the yellow might come through, and it did, although questionable as to whether the colour quite matched the rug, so to speak. But it'd been a while - three months - since I'd chosen the paint and seen the images, so who was I to judge? The free colour card I'd requested - for kicks - didn't even include the colour I'd chosen, so, no referring to that. A bit shady. Tin's open, may as well crack on! It's a treat to slap on and feather... I had some doubts while I was painting, about the tone mostly, but after a day of applying it to one wall at a snail's pace, and once it had dried and settled, and the sun had set, and I had settled down for the night and risen with the sun and set eyes on it again, I had changed my mind and warmed to it. Started realising pretty pronto that the tin, 2.5L, wasn't gonna do me, despite them, Graham & Brown, indicating on the tub that the paint would cover the dimensions specified with two coats, or at the least one. Didn't even bloody make it with one. Not only that, but the colour of the paint was streaked, mixed, multi-toned, the closer I scraped to the bottom of the barrel. At first I thought it might be nice, add some flavour, some texture, some different tones, that the sunlight would catch and light up, sort of golden hints and tones of-- It honestly looked like someone in the factory had dropped from the gallery a caramel chocolate bar, or squeezed a dollop of caramel out of the bar into the paint and eaten the chocolate. Other tones were creamy, white, peachy, terracotta, possibly burnt saffron, come to think of it. Honestly, what the heck are they thinking? How can they call themselves experts at paint when they can't even mix the stuff? Or is it the machinery in the factory, a malfunction, as it continues to squirt, for a few seconds or so, the paint before into the tin of the paint thereafter? I kept going. As I say, I thought it might be interesting, add some enigma, to the extent that anyone coming to my room would think, caw, this kid's an artiste, what skill! I really thought it could work a charm, but then I started to notice it really wasn't working a charm. Patchy. I hadn't thought it out. The darker tones were not beautifully, artfully laced in, flaired into the tapestry of my paintwork, but instead incidentally reserved for the lower right side of the second to last wall, and a bit here and there and elsewhere on that same wall, so it looks like I've at some point started to paint over the lighter yellow in a different shade, or vice versa, and then abandoned that idea. Great. Well, anyway, maybe it'll be OK, I con myself. Proceed. Onward! Hmm. Be lucky if I get the room done in one coat before I'm out of paint. And the tops of the room around the arches, that hasn't been finished. The last wall, the tones were the darkest and have come out sort of golden, sort of like, having now seen it, the burnt saffron that this very company sells. And I didn't even finish the last quarter of the last freakin' wall. So, I have two walls with drastically differing shades that probably don't even exist in the universal paint palette, or cosmic colour chart, to match it up to finish the work. Embarrassing. Had to turn the lights out and hide, so no one would see me through the window. Happy accident though, think I'll make the last wall a feature wall, paint it darker yellow or golden, change it up, but need to find something that will be satisfactory. [What a mistake this turned out to be; more Graham & Brown misadventures!] The bleedin' tops of the walls around the 'wainscot' arches however... that'll need to be matched, and if the shade they sent wasn't the shade I bought, god knows how that'll end up looking. What a pain, is all. It was afterwards I saw countless reviews on the internet, and some dodgy ones here too [the G & B website], implying a lot of incompetence and shoddy practices and policies. > The one that best sums up my experience, the people who ordered 'thunderstruck grey' and got purple, or vice versa. Bumbling businesses. And who do we blame when no one can get anything right? When you can't trust what you're paying for? We're only just coming out of the EU. Can't blame that, but can say we've been dependent on others for too long. No one has any skills now. No one has any artisanal ways about them. Maybe it's time. Est. 1946? Prove it. Make your parents and your grandparents proud, and so it goes~~ [Ordered more paint after, in two sample pots, to try and finish the last wall, shade sent was of course not matching and could never be matched. Had to repaint the 'feature wall' in white with Valspar and then ordered what I suspected could be the shade - either 'Burnt Saffron' or someone else suggested it was more like 'Lioness' - and that was wrong (and, frankly, a horrendous shade and coverage), it also smelt like cat piddle, exacerbated by the temperature, when the sun hit the wall or the window was open, and I had to sponge the wall down with white spirit vinegar to destroy the bacteria or whatever was causing the noxious smell. After this, Lioness, I decided I could not stand the shade and have just repainted the wall, white, two coats of Dulux, and have opened the tin of Burnt Saffron; applied a bit, to be sure, but same smell, greasy, oily, drippy, water-based, watered-down rubbish, a worse shade than the Lioness, like tan schizophrenic wall smearings or used diaper contents, and really not anything like the website comparison or how it looks fresh in its tin. Graham & Brown are a crooked, thieving disgrace. Possibly a slow fall into administration. I am stopping, I am fuming, more ways than one, with this noxious, 'eco-friendly' nu-toxic paint (or neuro-toxic, from the feels of it). Gonna vinegar and white over that test patch, which is luckily just a top corner, and get some farrow & ball or some other brand, or at this point just regress into a feral state and finger paint (colourful hand imprint) the wall, make it arty and stress-relieving, and never look back.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Stop selling your products - they wasted my time on 3 rooms. Buy farrow and ball”
Helpful Report
Posted 2 years ago
Sergej B.
Verified Reviewer
“I have really liked the look of the wallpapers of Graham and Brown and order three different types. With all the wallpapers I had a lot of trouble with the paper shrinking after installation and thus visible gaps between the stripes - and this even though we have sized the walls and the paper was installed by professionals. The worst then happened with the origin ground wallpaper - it had a very obvious change in colour and shade within one roll - so we had a very poor overall wall apperance. At first the customer service reacted fast and friendly and offered replacement. After that it took almost a month for the replacement to be sent - in the meantime we could not finish the room. The replacement paper was stopped at the customs and later the package was lost by UPS. After that the customer service stopped reacting, did not sent other replacement, nor did they reimburse the amount. I have wrote about 10 E-Mails and no reply at all whatsoever. After now 3,5 months I am passing the case to my lawyer. Do not recommend buying at graham and brown despite the great designs and attractive prices - the quality doesn't hold up to it!”
Helpful Report
Posted 3 years ago
Steve
Verified Reviewer
“Colour was significantly darker than advertised. They don’t accept returns on paint, stating it’s covered in their terms and conditions and that they mix every paint pot from scratch so wouldn’t be able to sell it to another customer. We didn’t order any special mix, just a colour that they had advertised. Now left with a pot of paint we don’t want and £50 worse off.”
Helpful Report
Posted 3 years ago
Sheila Neville
Unverified Reviewer
“Lack of joined up thinking and customer care at Graham and Brown Wallpaper was vey disappointing for an expensive product range. In addition to wallpaper, I ordered two test pots of paints in the same colour and different finishes, one gloss and one eggshell. The emailed order confirmation was for two pots of emulsion because that is the only finish that they have sample pots for. So I emailed back and asked for one sample pot and one refund. However, they sent two sample pots of the same colour and same finish. Their web site says paint samples can not be returned. Unsatisfactory buying from G&B wallpaper.”
Helpful Report
Posted 3 years ago
Marcel
Verified Reviewer
“Never gets our paint delivered but G&B will not refund, poor reply the mail, no refund because the can’t find our parcel or don’ t wanna put some effort in it, i think the are crooks”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Really poor quality to be honest pattern had pattern missing on end piece and they refused to refund even with photos, paint quality is far from superior it starting cracking on my wall and has cost me a fortune to redo and I was using a professional decorator it was clearly the paint as you could see the cracks around the rim. I have fed back to the department and they are so unhelpful, I will never shop with them again please beware!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“No refund given for return roll. The agent I spoke to said within 14 days the refund would credit. 3 weeks later - NOTHING! And my email has not been responded to!”
Helpful Report
Posted 3 years ago
Helen Workman
Verified Reviewer
“BEWARE ORDERING PAINT... we ordered x2 paint samples - Barnaby blue & spiced mulberry as samples. We loved the colours, so we ordered a 4litre tin of each, costing £135.00. The paint that has shown up is a COMPLETELY different colour to the sample we ordered! You can see in our pictures attached... I appreciate paint colours vary slightly with each batch, but this is an entirely different colour all together. The bizarre thing was is that the labels/codes for the tins were the same as the sample, so it was labelled as exactly the same product. Very disappointing considering they’re supposed to be a luxury brand. I’m hoping customer services will ship the right colour - but we still risk them sending us something that was totally different, which causes yet another delay.... very disappointed! I will explore Farrow&Ball as at least they have shops you can physically go and buy from.”
Graham & Brown 1 star review on 29th August 2020 Graham & Brown 1 star review on 29th August 2020 Graham & Brown 1 star review on 29th August 2020 Graham & Brown 1 star review on 29th August 2020
Helpful Report
Posted 3 years ago
Mrs Ballinger
Unverified Reviewer
“Disgusting customer service, complained over a month ago about wallpaper I had purchased for £35 each roll that was different shades when I had put them up, obviously they had been stored in separate places! Email back asking for photos which I have sent but still no reply! Now going to consumer advice”
Graham & Brown 1 star review on 3rd July 2020 Graham & Brown 1 star review on 3rd July 2020 Graham & Brown 1 star review on 3rd July 2020
Helpful Report
Posted 3 years ago
Sam
Verified Reviewer
“I bought some paint and the paint I received looked vastly different to the one on the website. So I painted some on a piece of white paper and sent photo's of how different the paint looked when dry compared to all the pictures on their website, but because the wet paint looked similar to the original (in the tin, not dry on the walls) they said that was the correct paint, but who sells paint by the colour of the paint wet!? And who buys paint based by the colour of the product wet? The colour was grey-blue on the site (images of painted dry walls) and beige-cream when dry in reality. I have opened a Paypal case to try and get my money back as they have ignored the difference in colour (referring only to the paint wet in the tin) and have not offered a refund even though the paint is unused and it was requested. Customer services are unhelpful and don't seem to care.”
Graham & Brown 1 star review on 15th June 2020 Graham & Brown 1 star review on 15th June 2020 Graham & Brown 1 star review on 15th June 2020 Graham & Brown 1 star review on 15th June 2020
Helpful Report
Posted 3 years ago
Graham & Brown is rated 4.2 based on 351 reviews
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