Green Motion Reviews

"Horrible. It's been a month and a half and they still haven't returned my excess deposit. They're charging me a fine I've never seen before. Book with AVIS or EUROPCAR. I repeat, they've kept the excess deposit, and I'm from Spain. I'm giving up. I wish you luck with this company."

"Terrible experience DO NOT RENT FROM THIS COMPANY. I am about to take legal action !! Lied about previous damage to wheel arch and are charging my \u00a3290.00 for a 2 cm scratch which I did not cause. You have been warned. Taking out legal action as a matter of principle because they lied!!"

"Green Motion is by far the worst car rental company I\u2019ve ever dealt with. As a frequent traveler who regularly rents cars, I\u2019ve never had issues like I did with this company. They are absolute scammers, piling on hidden charges that ended up costing me more than 300% of the initial rental price.\r\n\r\nWhen I returned the car, they claimed there was a scratch on the bottom of the bumper that I hadn\u2019t noticed when I picked it up. In fact, it was so minor that I couldn\u2019t even see it myself, and one of their staff members inside couldn\u2019t locate it either. However, another staff member, who clearly knew about it beforehand, went straight to the spot using a phone torch. They told me that unless I could provide a photo proving the scratch was there before I drove the car, I\u2019d have to pay nearly \u00a3400\u2014and they deducted it from my deposit.\r\n\r\nI plan to challenge this through my solicitor, even if it costs me ten times the amount, purely on principle. Avoid Green Motion at all costs."

"Green Motion is by far the worst car rental company I\u2019ve ever dealt with. As a frequent traveler who regularly rents cars, I\u2019ve never had issues like I did with this company. They are absolute scammers, piling on hidden charges that ended up costing me more than 300% of the initial rental price.\r\n\r\nWhen I returned the car, they claimed there was a scratch on the bottom of the bumper that I hadn\u2019t noticed when I picked it up. In fact, it was so minor that I couldn\u2019t even see it myself, and one of their staff members inside couldn\u2019t locate it either. However, another staff member, who clearly knew about it beforehand, went straight to the spot using a phone torch. They told me that unless I could provide a photo proving the scratch was there before I drove the car, I\u2019d have to pay nearly \u00a3400\u2014and they deducted it from my deposit.\r\n\r\nI plan to challenge this through my solicitor, even if it costs me ten times the amount, purely on principle. Avoid Green Motion at all costs."

"Green Motion is by far the worst car rental company I\u2019ve ever dealt with. As a frequent traveler who regularly rents cars, I\u2019ve never had issues like I did with this company. They are absolute scammers, piling on hidden charges that ended up costing me more than 300% of the initial rental price.\r\n\r\nWhen I returned the car, they claimed there was a scratch on the bottom of the bumper that I hadn\u2019t noticed when I picked it up. In fact, it was so minor that I couldn\u2019t even see it myself, and one of their staff members inside couldn\u2019t locate it either. However, another staff member, who clearly knew about it beforehand, went straight to the spot using a phone torch. They told me that unless I could provide a photo proving the scratch was there before I drove the car, I\u2019d have to pay nearly \u00a3400\u2014and they deducted it from my deposit.\r\n\r\nI plan to challenge this through my solicitor, even if it costs me ten times the amount, purely on principle. Avoid Green Motion at all costs."

"Since 19.07. Until now I didn\u2019t get any answers from this company.\r\nMore than 28 days and no one has 2 minutes time to answer me!!!!!!! \r\nI don\u2019t know what kind of service they provided!!!!!\r\n\r\nI am writing to express my extreme dissatisfaction with the service provided by this company. As a customer, I have never encountered such incompetence and lack of assistance as I did during my recent experience with this company.\r\n \r\nOn Thursday, 11th July, at 11:40 pm, I contacted the number provided at Sabiha G\u00f6k\u00e7en Airport for assistance as the car I had rented was no longer functioning. Despite being assured that someone would call me back promptly, I was left on hold for over 10 minutes before the call was abruptly disconnected due to a language barrier. Subsequent attempts to reach your office at the airport were unsuccessful, with staff directing me to communicate via WhatsApp. After sending photos and my location, I received no response.\r\n \r\nAfter enduring 90 minutes stranded on the highway with children in the car, I eventually had to abandon the vehicle and arrange for a taxi to take us home. The following day, despite making over 15 calls and being given multiple phone numbers to contact, I was met with unhelpful responses. Even when visiting your branch in Beylikd\u00fcz\u00fc in need of a replacement car, I was told that it was not their problem and that they could only book a new car for me.\r\n \r\nOnly after threatening to leave the country did your team attempt to send a towing service to retrieve the car. However, the language barrier persisted as the personnel sent spoke only Turkish, leaving me stranded without a vehicle. The subsequent confusion and delays resulted in over 14 hours of inconvenience and frustration."

"I do not recommend this company they are scammers, and they don't value the customer, i only rent from them once in Bulgaria, and they give me their worst possible car they had, with the ridiculous excuse that it was a \"complimentary upgrade\" from the actual car i rent in their website, but in reality after 30 minutes of delay from their employers, the car i receive was with thousands of problems and quite dirty inside, and when i complain about it and ask for refund, they refuse and they pretended like their car was perfect and it has no issues. So guys please stay away from that company!"