Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,157 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Weeks of trying to get the item collected and weeks of chasing you for my money back. Terrible Terrible customer service. I've deleted your app and will never use you again. Good riddance!!”

Helpful Report

Posted 5 years ago

“Terrible. Product not as advertised. Atrocious customer service. Bank to resolve dispute. Highly NOT recommended”

Helpful Report

Posted 5 years ago

“I use to order from Groupon couple of years back, but I didn't order till 2 months ago when I was looking for electric toothbrush, I bout 2 electric toothbrushes for £160 and I suppose to get delivery by 7 working days as they advertised, after second week I contact them and ask for my order which they said we have had some problem with the supplier and all the order will be delivered within one week, then I just wait for one more week but nothing delivered. contact them again and they said one more week, I just waited for 4 weeks in total but no sign of any delivery, contacted them and after 1/2 hour chat I got refund which it takes 15 days to be in my account, then they gave me £15 coucher, nest day I order a microwave to use my voucher which again I should get within one week,. after 10 days waiting I contact them right now and they said will be delivered in 2 weeks time as this time they have an issue with DPD. I never buy again fro Groupon.”

Helpful Report

Posted 5 years ago

“DO NOT USE! Had nothing but trouble from light bulbs to multi gyms I have had to contact customer services on all products the latest being a home gym £450 which is the size of half my garage! After nearly a month I've been told it's been lost in transit! Haha it's ok though because they've offered to refund me with bloody groupon credit! Luckily used credit card which will refund properly another instance was a mattress after nearly a month of back and forth they cancelled my order due to suspicious activity they are a joke of a company”

Helpful Report

Posted 5 years ago

“Their customer services are beyond atrocious. I purchased a deal in good faith, appointment was booked i turned up for appointment and they were closed. Groupon will not give me money back with out written proof they were closed. I have sent photos of the shop closed. They put the phone down on me when i was polite and have ignored numerous emails.”

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Posted 5 years ago

Helpful Report

Posted 5 years ago

“I ordered a set of 5 Brazilian Blowout products through Groupon Goods. It was final sale, so I was hoping they were authentic. One of the items, the conditioner, smelled absolutely terrible, worse than cleaning product (and of course not matching the smell of the other items in the set), and the bottle was slightly different than the other ones in the set, especially the cap. I told Groupon but they refused to allow the return. I showed them pictures of the bottle when asked, which showed the numerous differences between the shampoo and conditioner bottle design. They said all they could offer is $10 in Groupon Bucks which I had to purchase another Groupon to use, which didn't even cover the cost of the conditioner, which I then threw away. Disreputable company.”

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Posted 5 years ago

“Never use them!!! Take your money for a hotel that’s fully booked and now I’ve got nothing too show for 315 pound refusing to give a refund or even help us even after the hotel has emailed them saying they cannot book us in”

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Posted 5 years ago

“Abysmal. Tried to buy tickets for Fusion festival for my 10 year old daughter. The ticket said Little mix on it I didn't realise two nights were advertised on same ticket. Ended up with two tickets for wrong day. Customer services were atrocious. Starting with the operative on the premium call line pretending not to hear me so she could terminate the call. 5 live chats who each time said somebody would e mail me. Nobody did. All I wanted to do was pay the additional money and exchange for the tickets I wanted. The fine print would not allow it and the whole company seems devoid of any human desion making. My 10 year old does not understand that because of the fine print says she cant go. She didn't really want to go and see Dizzy Rascal either as suggested by the live chat operative who didn't really get the issue. This whole fiasco has taken up a day of my life cost me £60 and I still have a devastated 10 year old. Please take my advice and avoid.”

Helpful Report

Posted 5 years ago

“Our business did not get the amount they said as part of a deal. They ran a further promotion without telling us so we got even less. They make money off businesses and do not care if the business suffers as long as they make money. AVOID IF A BUSINESS”

Helpful Report

Posted 5 years ago

“I have purchased multiple groupons from the company. Many have ended up in the Merchant no longer accepting the voucher. After contacting Groupon they only offered a trade in or Groupon bucks as a refund. I got a new service which again did not accept the voucher. I contact Groupon advising all their preferred merchants are unreliable costing me to pay out of pocket for the services. Groupon explained the would not refund my money to my bank account because I used the trade in. I explain I only used the trade in because that was the only option they gave me. They did not assist and had no intention to do so. Horrible customer service from the representatives and the manager Sanath.”

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Posted 5 years ago

“Groupon won't allow me to submit unbiased review!”

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Posted 5 years ago

“I purchased a hair salon groupon.but the salon refused to honor.it.so I contacted.groupon.customer.service.which is difficult.to find.they let me trade it in.for another different.hair salon.plus I paid $7 more.this salon knew I had a groupon.when I got there for my appointment.that salon.refused to honor it also.only a few days after I purchased that one.the stylist said I needed to pay her full price.and get a refund.but groupon.only refunded $7 and gave me $61 in groupon.bucks.they want to keep my money and pretend I'm getting something.I do not have to accept worthless groupon.s that are not honored.it is fraud.to keep money.but a customer gets nothing.the salons are telling me.they won't honor any groupon because groupon.has reduced how much they get for .them.this is bad buisness.not my fault.they won't answer my e mails.they won't refund my full refund.but they said they would.be aware.I will never buy anymore groupons.they are a bad company they have horrible bad customer service.lots of bad reviews.they keep your money.they won't do the right thing.they try and hide how to contact customer service.no phone number.”

Helpful Report

Posted 5 years ago

“Be warned Groupon don't deliver you have to chase your order and products delivered don't work and there is no one to contact save your money”

Helpful Report

Posted 5 years ago

“GROUPON AIRPORT VOUCHER IS A CON! I purchased “Looking4Parking” Groupon voucher worth of £4 which said it will be up to 35% discount. Instruction on Groupon was not clear or concise, it just said to put Groupon code while booking. The only option to enter the code was at the beginning, before you pressed the compare button, which I did but no discount was shown. Even more the price with the Groupon voucher was £76.95 when if I would book without voucher it would cost only £67.72 which is £9.23 more. At that time I presumed that discount would be deducted at the end so I carried on with booking. However it never did. I phoned Groupon and I was told that I need to bring printed voucher on arrival to the company and will get discount refund. I phoned the company for confirmation but was informed that Groupon provided me with false information as no refund will be given. Also they confirmed that my booking is not discounted and I can not change or cancel it due to the type of booking. They said they can not help me here and advised to contact Groupon and solve the problem with them since I bought the voucher from Groupon. However when I contacted Groupon they advised me to talk to “looking4Parking” to sort out the issue and get refund of any surcharge from them as they would not going to pay back any difference that I lost using my Groupon voucher, even though it is Groupon who advertise that they have contract with the company on their site and they should take responsibility when something there is a problem. Groupon absolves itself of responsibility by throwing problems back at their loyal customers. Groupon just misleads customers and deliberately conceals the full information which leads the customers to believe it is a good deal when in reality it is just a con. I am very disappointed with Groupon services and "deals?" luckily it is not a large amount that I have lost, though stop using Groupon in the future. I am relieved that I realised what a shady company Groupon is before investing into a more expensive deal.”

Helpful Report

Posted 5 years ago

“****BEWARE******* yakoe rattan sofa arrived damage but not allowed to return Purchased a sofa set with a damaged zip, groupon expect me to offer up 3 days I am able to be in for collection “all day”, (and they can’t guarantee the collection company will even be able to collect on these days) without me offering this, they will not start returns process. My only option is to take 3 days off work, since I have no annual leave available, this is impossible for me to adhere to. Other than the zip the product seems good, and I’d expect this is not typical of the prod, My advice would be to buy elsewhere, groupon are utterly useless at customer care. Amazon sell the same product at similar price and have very good customer care!”

Helpful Report

Posted 5 years ago

“Like to use Groupon but 50% of the time they don’t work. Now I can’t even get customer help at all.”

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Posted 5 years ago

“You don’t usually get the items advertised. Received lookalikes 3 times in a row. No customer service. Will never buy again from them. DON’T use GROUPON.”

Helpful Report

Posted 5 years ago

“Near Impossible to Get Support or Management: I have had several issues. I have written to the executives in past and have received NOTHING in return regarding my concerns of the ethics of some of their associated merchants. Company now offers support by website chat. However, when I had an order "hang" in a "processing" state, the person could do nothing. I used a coupon on the order which was limit 1. I also used PayPal, but the Groupon site errored when attempting to link to PayPal. The order was then hung in "processing" They could cancel the order but not reissue my ability to use the coupon. They could not place the order for me. They could not update the billing information. They could do...NOTHING. The next day (order now in a failed - resubmit credit card state) when connecting by chat they also could not find where I could click to update the CC info. In the end they"made a one time exception" for their own error. Telling me that is belittling. I sent an email asking for a manager to call...the rep calling me back was n not a manager and took over 25 minutes of haggling with me -- wanting to know the issue - when I told them it was a personnel issue. Eventually they transferred me only to have me wait indefinitely...I eventually hung up and sent another phone request.”

Helpful Report

Posted 5 years ago

“I only put 1 because you don't no nil, I ordered a 5 piece rattan furniture set . when we assembled the furniture it had a number of faults. we got hold of the company involved and they said they had no stock so we should phone Groupon Upon phoning Groupon Customer Service several times AND GIVEN THE RUN AROUND WE WERE TOLD WE COULD HAVE A DIFFERENT SET . Then we were told replacement parts were being dispatched then we were told they didn't have the parts and they didn't have the other set. we we THEN TOLD IF keep the broken set we can have £20 of groupon credit. SO THEY WANTED ME TO PAY HUNDREDS OF ££££ FOR SOMTHING WHICH WAS BROKEN . They said we can have full refund but that will take time to enter our account but we have to take time off for them to pick up the broken set . the summer will be over by the time we get a refund . Its safe to say I will NEVER order from Groupon again and advise others who are thinking of using groupon to think again and use a reputable company who have a Customer Complaints service because groupon don't. groupons Customer Service Helplines don't have a clue what they are doing let alone the products they are selling. all they want is your money once they have got it they want to keep it.”

Helpful Report

Posted 5 years ago

Groupon is rated 2.0 based on 1,157 reviews