Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 4 tickets to Lantern Festival that was cancelled due to severe weather. I want "MY!" $77.00 refund in cash money put back into my PayPal account. NOT A TRADE IN 24hr deal OR G BUCKS!! I even purchased insurance on each ticket ($3 ea to guarantee my money back. But Groupon seems to have lost that information. They have a refund clause for Extraordinary Circumstances. Like event cancellations,rescheduleing due to circumstances beyond anyone's control(bad weather, fire etc), they will refund the money at purchasers request. I reminded them of that clause, asked for my refund. I haven't heard from them since.”

Helpful Report

Posted 5 years ago

“I'm 3 weeks in and still no order. Offered refund which I accepted and they have gone quiet on me. I've been emailing for days. Absolutely horrendous, dreadful company. Don't waste your time, effort or money on them.”

Helpful Report

Posted 5 years ago

“My order was stolen off my porch so I called usps and they said it was delivered. Groupon said they will not refund me or send a replacement order the was only 10 dollars so you would think they would refund me the money and they didn’t. It is ridiculous customer service to loss a customer for 10 dollars. It is obvious it is not a scam would would I steal something that cheap. They have no customer service and are stupid to loss a customer for 10 dollars.”

Helpful Report

Posted 5 years ago

“Would have scored nil of possible. Ordered a present for sons birthday. Did not arrive on scheduled date and 10 days later is still showing not dispatched. Asked for a refund on 4 occasions and being fobed off. No present. No money returned. No service. What a disgusting company.”

Helpful Report

Posted 5 years ago

“Bought a hair cut blow dry and condition treatment, stating hair cut was usually 52 pound, got there had a girl who had bin there not even a day, sorry to say she had no idea of haircutting, so only let her trim ends, I've never had any one take so long to dry my hair , I had too say to her in the end, shouldn't be allowed to advertise what isn't right information, should have said you will get a stundent/ trainee to cut your hair , and not be led to believe you'll get a professional. Very disappointed.”

Helpful Report

Posted 5 years ago

“Weeks of trying to get the item collected and weeks of chasing you for my money back. Terrible Terrible customer service. I've deleted your app and will never use you again. Good riddance!!”

Helpful Report

Posted 5 years ago

“Terrible. Product not as advertised. Atrocious customer service. Bank to resolve dispute. Highly NOT recommended”

Helpful Report

Posted 6 years ago

“I use to order from Groupon couple of years back, but I didn't order till 2 months ago when I was looking for electric toothbrush, I bout 2 electric toothbrushes for £160 and I suppose to get delivery by 7 working days as they advertised, after second week I contact them and ask for my order which they said we have had some problem with the supplier and all the order will be delivered within one week, then I just wait for one more week but nothing delivered. contact them again and they said one more week, I just waited for 4 weeks in total but no sign of any delivery, contacted them and after 1/2 hour chat I got refund which it takes 15 days to be in my account, then they gave me £15 coucher, nest day I order a microwave to use my voucher which again I should get within one week,. after 10 days waiting I contact them right now and they said will be delivered in 2 weeks time as this time they have an issue with DPD. I never buy again fro Groupon.”

Helpful Report

Posted 6 years ago

“DO NOT USE! Had nothing but trouble from light bulbs to multi gyms I have had to contact customer services on all products the latest being a home gym £450 which is the size of half my garage! After nearly a month I've been told it's been lost in transit! Haha it's ok though because they've offered to refund me with bloody groupon credit! Luckily used credit card which will refund properly another instance was a mattress after nearly a month of back and forth they cancelled my order due to suspicious activity they are a joke of a company”

Helpful Report

Posted 6 years ago

“Their customer services are beyond atrocious. I purchased a deal in good faith, appointment was booked i turned up for appointment and they were closed. Groupon will not give me money back with out written proof they were closed. I have sent photos of the shop closed. They put the phone down on me when i was polite and have ignored numerous emails.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“I ordered a set of 5 Brazilian Blowout products through Groupon Goods. It was final sale, so I was hoping they were authentic. One of the items, the conditioner, smelled absolutely terrible, worse than cleaning product (and of course not matching the smell of the other items in the set), and the bottle was slightly different than the other ones in the set, especially the cap. I told Groupon but they refused to allow the return. I showed them pictures of the bottle when asked, which showed the numerous differences between the shampoo and conditioner bottle design. They said all they could offer is $10 in Groupon Bucks which I had to purchase another Groupon to use, which didn't even cover the cost of the conditioner, which I then threw away. Disreputable company.”

Helpful Report

Posted 6 years ago

“Never use them!!! Take your money for a hotel that’s fully booked and now I’ve got nothing too show for 315 pound refusing to give a refund or even help us even after the hotel has emailed them saying they cannot book us in”

Helpful Report

Posted 6 years ago

“Abysmal. Tried to buy tickets for Fusion festival for my 10 year old daughter. The ticket said Little mix on it I didn't realise two nights were advertised on same ticket. Ended up with two tickets for wrong day. Customer services were atrocious. Starting with the operative on the premium call line pretending not to hear me so she could terminate the call. 5 live chats who each time said somebody would e mail me. Nobody did. All I wanted to do was pay the additional money and exchange for the tickets I wanted. The fine print would not allow it and the whole company seems devoid of any human desion making. My 10 year old does not understand that because of the fine print says she cant go. She didn't really want to go and see Dizzy Rascal either as suggested by the live chat operative who didn't really get the issue. This whole fiasco has taken up a day of my life cost me £60 and I still have a devastated 10 year old. Please take my advice and avoid.”

Helpful Report

Posted 6 years ago

“Our business did not get the amount they said as part of a deal. They ran a further promotion without telling us so we got even less. They make money off businesses and do not care if the business suffers as long as they make money. AVOID IF A BUSINESS”

Helpful Report

Posted 6 years ago

“I have purchased multiple groupons from the company. Many have ended up in the Merchant no longer accepting the voucher. After contacting Groupon they only offered a trade in or Groupon bucks as a refund. I got a new service which again did not accept the voucher. I contact Groupon advising all their preferred merchants are unreliable costing me to pay out of pocket for the services. Groupon explained the would not refund my money to my bank account because I used the trade in. I explain I only used the trade in because that was the only option they gave me. They did not assist and had no intention to do so. Horrible customer service from the representatives and the manager Sanath.”

Helpful Report

Posted 6 years ago

“Groupon won't allow me to submit unbiased review!”

Helpful Report

Posted 6 years ago

“I purchased a hair salon groupon.but the salon refused to honor.it.so I contacted.groupon.customer.service.which is difficult.to find.they let me trade it in.for another different.hair salon.plus I paid $7 more.this salon knew I had a groupon.when I got there for my appointment.that salon.refused to honor it also.only a few days after I purchased that one.the stylist said I needed to pay her full price.and get a refund.but groupon.only refunded $7 and gave me $61 in groupon.bucks.they want to keep my money and pretend I'm getting something.I do not have to accept worthless groupon.s that are not honored.it is fraud.to keep money.but a customer gets nothing.the salons are telling me.they won't honor any groupon because groupon.has reduced how much they get for .them.this is bad buisness.not my fault.they won't answer my e mails.they won't refund my full refund.but they said they would.be aware.I will never buy anymore groupons.they are a bad company they have horrible bad customer service.lots of bad reviews.they keep your money.they won't do the right thing.they try and hide how to contact customer service.no phone number.”

Helpful Report

Posted 6 years ago

“Be warned Groupon don't deliver you have to chase your order and products delivered don't work and there is no one to contact save your money”

Helpful Report

Posted 6 years ago

“GROUPON AIRPORT VOUCHER IS A CON! I purchased “Looking4Parking” Groupon voucher worth of £4 which said it will be up to 35% discount. Instruction on Groupon was not clear or concise, it just said to put Groupon code while booking. The only option to enter the code was at the beginning, before you pressed the compare button, which I did but no discount was shown. Even more the price with the Groupon voucher was £76.95 when if I would book without voucher it would cost only £67.72 which is £9.23 more. At that time I presumed that discount would be deducted at the end so I carried on with booking. However it never did. I phoned Groupon and I was told that I need to bring printed voucher on arrival to the company and will get discount refund. I phoned the company for confirmation but was informed that Groupon provided me with false information as no refund will be given. Also they confirmed that my booking is not discounted and I can not change or cancel it due to the type of booking. They said they can not help me here and advised to contact Groupon and solve the problem with them since I bought the voucher from Groupon. However when I contacted Groupon they advised me to talk to “looking4Parking” to sort out the issue and get refund of any surcharge from them as they would not going to pay back any difference that I lost using my Groupon voucher, even though it is Groupon who advertise that they have contract with the company on their site and they should take responsibility when something there is a problem. Groupon absolves itself of responsibility by throwing problems back at their loyal customers. Groupon just misleads customers and deliberately conceals the full information which leads the customers to believe it is a good deal when in reality it is just a con. I am very disappointed with Groupon services and "deals?" luckily it is not a large amount that I have lost, though stop using Groupon in the future. I am relieved that I realised what a shady company Groupon is before investing into a more expensive deal.”

Helpful Report

Posted 6 years ago

Groupon is rated 2.0 based on 1,162 reviews