Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,165 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

Questions

Metrics

2.0

Based on 1,165 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Groupon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a trip. Then tried to cancel it. They keep giving me the run around about a refund. They keep telling me to purchase the hotel for a refund, but the hotel never charged my card. Groupon charged my card! They charged me $650! And now they're expecting me to just chalk it up. I would've used the trip that was purchased, but my fiancé became sick right before the trip date. It's not fair and they do not care. They take people's money, then make it ABSOLUTELY impossible to receive a refund. Hell, I didn't even technically want a refund. I was fine with putting my PAID $650 towards a different trip. I guess they think their customers have money to throw away for fun. SMH 😔 This is so frustrating and messed up. Save your money. Book through the actual companies sites. It will save you time and frustration in the end. 😔”

Helpful Report

Posted 6 years ago

“i would like to report a scam situation with my purchase on groupon app. I purchased sunglasses through the groupon app that was marked (and is still marked) on groupon app as “Free Return”. I received an item that doesn’t really fit and would like to return it. When i purchased an item from my account on the app, it was clearly marked as “Free returns”. Customer support team stopped responding my emails clearly ignoring my requests. I had sent screenshot of the item listing page and actual purchase confirmation email that clearly show “Free return” - nothing works for this organization and they just disregarded and rudely ignored my requests. i just really want to want you guys to be aware of this fraudulent organization. Don’t believe their return policy promises - it won’t be honored. To prove my claims i am attaching screenshots of the product listing in attachments.”

Helpful Report

Posted 6 years ago

“I purchased a Groupon for a massage, then went to schedule it. The merchant was basically some lady doing massages just herself, and she had VERY restrictive hours that did not match my availability. I can't just up and leave work or my child so I went to Groupon support and asked for a refund. They stuck to their default answer and refused to work with me to give me a refund even though it was obviously nothing I did wrong. Then a couple days later, on a second massage groupon I had purchased, the merchant called me and canceled my appointment saying she wouldn't honor my groupon because I had been there years ago. YEARS ago. I didn't remember or I wouldn't have purchased it again. Groupon AGAIN refused to work with me. It was a simple human mistake.”

Helpful Report

Posted 6 years ago

“I bought 4 tickets to Lantern Festival that was cancelled due to severe weather. I want "MY!" $77.00 refund in cash money put back into my PayPal account. NOT A TRADE IN 24hr deal OR G BUCKS!! I even purchased insurance on each ticket ($3 ea to guarantee my money back. But Groupon seems to have lost that information. They have a refund clause for Extraordinary Circumstances. Like event cancellations,rescheduleing due to circumstances beyond anyone's control(bad weather, fire etc), they will refund the money at purchasers request. I reminded them of that clause, asked for my refund. I haven't heard from them since.”

Helpful Report

Posted 6 years ago

“I'm 3 weeks in and still no order. Offered refund which I accepted and they have gone quiet on me. I've been emailing for days. Absolutely horrendous, dreadful company. Don't waste your time, effort or money on them.”

Helpful Report

Posted 6 years ago

“My order was stolen off my porch so I called usps and they said it was delivered. Groupon said they will not refund me or send a replacement order the was only 10 dollars so you would think they would refund me the money and they didn’t. It is ridiculous customer service to loss a customer for 10 dollars. It is obvious it is not a scam would would I steal something that cheap. They have no customer service and are stupid to loss a customer for 10 dollars.”

Helpful Report

Posted 6 years ago

“Would have scored nil of possible. Ordered a present for sons birthday. Did not arrive on scheduled date and 10 days later is still showing not dispatched. Asked for a refund on 4 occasions and being fobed off. No present. No money returned. No service. What a disgusting company.”

Helpful Report

Posted 6 years ago

“Bought a hair cut blow dry and condition treatment, stating hair cut was usually 52 pound, got there had a girl who had bin there not even a day, sorry to say she had no idea of haircutting, so only let her trim ends, I've never had any one take so long to dry my hair , I had too say to her in the end, shouldn't be allowed to advertise what isn't right information, should have said you will get a stundent/ trainee to cut your hair , and not be led to believe you'll get a professional. Very disappointed.”

Helpful Report

Posted 6 years ago

“Weeks of trying to get the item collected and weeks of chasing you for my money back. Terrible Terrible customer service. I've deleted your app and will never use you again. Good riddance!!”

Helpful Report

Posted 6 years ago

“Terrible. Product not as advertised. Atrocious customer service. Bank to resolve dispute. Highly NOT recommended”

Helpful Report

Posted 6 years ago

“I use to order from Groupon couple of years back, but I didn't order till 2 months ago when I was looking for electric toothbrush, I bout 2 electric toothbrushes for £160 and I suppose to get delivery by 7 working days as they advertised, after second week I contact them and ask for my order which they said we have had some problem with the supplier and all the order will be delivered within one week, then I just wait for one more week but nothing delivered. contact them again and they said one more week, I just waited for 4 weeks in total but no sign of any delivery, contacted them and after 1/2 hour chat I got refund which it takes 15 days to be in my account, then they gave me £15 coucher, nest day I order a microwave to use my voucher which again I should get within one week,. after 10 days waiting I contact them right now and they said will be delivered in 2 weeks time as this time they have an issue with DPD. I never buy again fro Groupon.”

Helpful Report

Posted 6 years ago

“DO NOT USE! Had nothing but trouble from light bulbs to multi gyms I have had to contact customer services on all products the latest being a home gym £450 which is the size of half my garage! After nearly a month I've been told it's been lost in transit! Haha it's ok though because they've offered to refund me with bloody groupon credit! Luckily used credit card which will refund properly another instance was a mattress after nearly a month of back and forth they cancelled my order due to suspicious activity they are a joke of a company”

Helpful Report

Posted 6 years ago

“Their customer services are beyond atrocious. I purchased a deal in good faith, appointment was booked i turned up for appointment and they were closed. Groupon will not give me money back with out written proof they were closed. I have sent photos of the shop closed. They put the phone down on me when i was polite and have ignored numerous emails.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“I ordered a set of 5 Brazilian Blowout products through Groupon Goods. It was final sale, so I was hoping they were authentic. One of the items, the conditioner, smelled absolutely terrible, worse than cleaning product (and of course not matching the smell of the other items in the set), and the bottle was slightly different than the other ones in the set, especially the cap. I told Groupon but they refused to allow the return. I showed them pictures of the bottle when asked, which showed the numerous differences between the shampoo and conditioner bottle design. They said all they could offer is $10 in Groupon Bucks which I had to purchase another Groupon to use, which didn't even cover the cost of the conditioner, which I then threw away. Disreputable company.”

Helpful Report

Posted 6 years ago

“Never use them!!! Take your money for a hotel that’s fully booked and now I’ve got nothing too show for 315 pound refusing to give a refund or even help us even after the hotel has emailed them saying they cannot book us in”

Helpful Report

Posted 6 years ago

“Abysmal. Tried to buy tickets for Fusion festival for my 10 year old daughter. The ticket said Little mix on it I didn't realise two nights were advertised on same ticket. Ended up with two tickets for wrong day. Customer services were atrocious. Starting with the operative on the premium call line pretending not to hear me so she could terminate the call. 5 live chats who each time said somebody would e mail me. Nobody did. All I wanted to do was pay the additional money and exchange for the tickets I wanted. The fine print would not allow it and the whole company seems devoid of any human desion making. My 10 year old does not understand that because of the fine print says she cant go. She didn't really want to go and see Dizzy Rascal either as suggested by the live chat operative who didn't really get the issue. This whole fiasco has taken up a day of my life cost me £60 and I still have a devastated 10 year old. Please take my advice and avoid.”

Helpful Report

Posted 6 years ago

“Our business did not get the amount they said as part of a deal. They ran a further promotion without telling us so we got even less. They make money off businesses and do not care if the business suffers as long as they make money. AVOID IF A BUSINESS”

Helpful Report

Posted 6 years ago

“I have purchased multiple groupons from the company. Many have ended up in the Merchant no longer accepting the voucher. After contacting Groupon they only offered a trade in or Groupon bucks as a refund. I got a new service which again did not accept the voucher. I contact Groupon advising all their preferred merchants are unreliable costing me to pay out of pocket for the services. Groupon explained the would not refund my money to my bank account because I used the trade in. I explain I only used the trade in because that was the only option they gave me. They did not assist and had no intention to do so. Horrible customer service from the representatives and the manager Sanath.”

Helpful Report

Posted 6 years ago

“Groupon won't allow me to submit unbiased review!”

Helpful Report

Posted 6 years ago

Groupon is rated 2.0 based on 1,165 reviews