Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,157 Reviews

23 %

of reviewers recommend Groupon

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Metrics

2.0

Based on 1,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars I would! Customer service is the worst! I’ve been dealing with them for months only for them to give me a refund in Groupon bucks! People are struggling right now and need their MONEY back not some dumb Groupon bucks!! I cancelled my hotel within the time frame and they are still fighting with me and are ZERO help! The customer service reps just keep saying they are working on it. I will never use Groupon again and I want MY MONEY BACK NOT GROUPON BUCKS!!!!”

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Posted 5 years ago

“I’m only giving 1 star because that’s the lowest I can give. I ordered an item before the lockdown. They haven’t been able to deliver but took my money. Now when I phoned up to cancel the order which only showed’ order placed’ I’m told my refund will be in groupon credit and it doesn’t state that in the fine print or return policy. This is a new thing that they’re doing I expect my money back on my card. The customer service was rude so I made a formal complaint. I will not order from these people again and I would advise anyone to do the same. They’re nothing short of a bunch of scammers”

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Posted 5 years ago

“Hi. I bought several items from groupon, which have been fine. However, my recent purchase of a Daewoo microwave, kettle and toaster set for £104 (on offer) has not been a good experience. The microwave did not heat up my food from the first day i got it (Saturday 11th April 2020), in fact it blows out no hot air at all, only cold. I got in touch with groupon customer services and was told to send a picture of the fault. Obviously I could not do this as it is not a physical fault but a fault that cannot be shown on a picture! I voiced this to customer services in my reply email and was stilla sked to send a picture. I sent a picture of the microwave, which will not show a fault for obvious reasons. I am awaiting another reply but feel that this is a ridiculous request and should be dealt with in a different way to standard complaints! If i do not receive a refund or replacemnt for the microwave i will NEVER shop at groupon again!!”

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Posted 5 years ago

“DO NOT buy from here! I ordered beautiful plants for £40 and dead , damaged squashed plants arrived two weeks later (nothing like what was advertised). I cannot get through on the phone and no one has helped me yet! I am so disappointed that I have been ripped off and miss sold by what I thought was a reputable company! Groupon - please see your messages and contact me with a full refund including delivery. Absolutely disgraceful. Do not trust this site.”

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Posted 5 years ago

“Scammers. They just rob people that's all it is.”

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Posted 5 years ago

“Customer service sucks and I'm still waiting for my order its been 10 days now.”

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Posted 5 years ago

“Excellent deals that I couldn't find anywhere else. You can add a little bit of luxury to your home that you would never been able to afford.”

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Posted 5 years ago

“Bought theater tickets for show canceled by corona virus. Groupon never contacted us in a month. Theater said they've refunded all and told them to refund customers. After multiple chats on Social media (you can't get a hold of anybody via phone or email) refused to issue refund despite not delivering the service. We're filing complaints and never”

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Posted 5 years ago

“After Groupon cancelling on my tickets I purchased-I did not cancel, they did-i received no refund, only Groupon money. Due to Covid 19 virus, I will not be able to travel. Still, I did not cancel, they did! I expect a refund!”

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Posted 5 years ago

“I will never order from Groupon again they delivery’s are slow your things stay in transit for weeks and the 2 day shipping is a lie!!!!”

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Posted 5 years ago

“Back in Dec. 20, 2019 I purchased the deal with Sams Club membership for $45.00. I got the $10.00 e-credit in store. I kept checking for the $25.00 e-credit and the four items free at Sams. Groupon’s terms I had to wait till three weeks to receive them. I could never see the voucher. When I finally confronted Sam with this, they said I have to get notified by Groupon for the additional items. So finally around 1/6/2020 the the voucher finally showed up, (but know) it was past three weeks and I get a message that the deal had expired as of 12/31/2019. I contacted Groupon, they tell me they will look into it. Guess what, I have contacted them every month by e-mail and I get the same answer they are still working on it. Here it is April 2020 and still nothing. Bottom line is I got screwed big time. So I’m warning you don’t get caught up with their lies with the Sam’s deal.”

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Posted 5 years ago

“Groupon sold Rosetta Stone lifetime all language access for 199. Rosetta Stone does not honor this purchase stating it is a program they no longer support and I would have to pay an extra 199 through them to access through Rosetta Stone. I notified Groupon they gave me the run around and pretended like I never made the purchase. Unable to get resolution and seeking legal advice now to get refunded the 199 that I paid for a defunct program. Groupon is a scam and is running a racket with this bs. I encourage anyone to file claims against Groupon for deals like this no matter how small. I will not utilize them from this point forward.”

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Posted 5 years ago

“SCAM- have used in the past and have been very pleased but since the corona crisis they refuse to refund me $525 for a cabin rental! The cabin company had no problem refunding my money to me but Groupon customer service is a joke. I’ve even had family,friends and coworkers reaching out on twitter to help me get help but that still didn’t work. Contact your banks to start a dispute and let everyone know how this company reacts in a time of crisis!!!!!”

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Posted 5 years ago

“If I could give zero stars I would!!! I will continue to review until the right thing is done!! This company and absolute and complete FRAUD! Don’t waste your time. Their customer service is absolutely disgusting. Firstly I had one abruptly end the conversation with me while trying to get my refund because he no longer wanted to help me, I had to then start the process all over again. Second person was just as unhelpful. They repeat the same nonsense over and over and listen to nothing you might have to say!! Secondly I had to wait days for a respond only for them get this to address me by another name that’s is not even me and to tell me the exact same thing that I already said is not a option for me! All they do is offer you Groupon money voucher back and not your actual money back! Even after explaining to them that I am South African in which they do not have Groupon in SA..... they still continue to only offer me a useless option of Groupon money. They have no concern or care for their customers and they provide no such guarantee on the services that you purchase. Literally just a gamble with your money. If a service is not provided one should have full right to their MONEY back and not Groupon keeping people’s money in return for Groupon Money! That is absolute Theft!”

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Posted 5 years ago

“Ordered a BBQ, 6 days later the order hadn't been updated and had received no communication so chased them to be told the order couldn't be fulfilled and if I wish they would credit my account but only with 'Groupon Credits', they refuse to refund the funds to my bank card. Under Consumer rights this is illegally and extremely bad practice. I will of course be taking the matter further and reporting them to the Consumer Ombudsman. From what I've read on their Facebook community and elsewhere this seems to be their normal illegal practice. Therefore, I strongly advise against giving your hard earned coin to this sham of a business!”

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Posted 5 years ago

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Posted 5 years ago

“PLEASE DONT GIVE THIS COMPANY YOUR MONEY. THE WILL SEND YOU INVALID TRACKING NUMBER AND YOU HAVE TO WAIT A WHOLE MONTH FOR A DELIVER THAT MIGHT NEVER COME.”

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Posted 5 years ago

“This company is committing fraud please whatever you do never put your credit card information and keep it on your profile. They will charge on your card and then send you nothing when you didn’t order anything. I had order dresses With wrong colors and they was used and worn smelled really bad still outside getting wait. Then my stand came for my phone it broken and bend. They Haven’t send my fishermen hat mask But took my money and nothing. I took all my information off this site and the bad thing about it consumer services just as bad as the seller who is seeking these wormed and used products during this time of the virus. Services has gone downhill. They would take your money out your account and the tell you they can’t give it back when you ordered nothing. They are committing FRAUD against customers credit card. And send merchandise that is used and worn with smell really bad. Contact them and they tell you we will give you a bucks on Groupon why would i want to order anything else from this company and they have already scammed customers.”

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Posted 5 years ago

“I exchanged 18 email yesterday and today for return Defective item need to be return. I’m not sure how many people working on this all asking same questions over and over again. This is getting really frustrated with Groupon. It so bad.”

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Posted 5 years ago

“Absolute con. Groupon refusing to give refunds cos of cancellation due to corona virus. Offering vouchers which is illegal. Then claiming cant find details of account or emails sent . Then informing is that now its too late as voucher has expired. We have been trying to resolve this since corona virus started. We have no choice but cancel as all hotels have closed down while in lock down. TERRIBLE DO NOT PAY GROUPON ANYTHING . We CERTAINLY WONT BE FROM NOW ON NOR RECOMMENDING TO ANYONE . .”

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Posted 5 years ago

Groupon is rated 2.0 based on 1,157 reviews