Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,157 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They think it’s acceptable to not except customer service calls and provide contact with in (7days via email) and they are blaming it on COVID-19 this is a failed business plan not the pandemics fault! Let’s boycott businesses like these and other now and until the end of time! They can provide adequate customer service but can take out money! This isn’t right”

Helpful Report

Posted 5 years ago

“I booked and pre-paid for a trip with Groupon. I have been using Groupon for years. Due to the COVID-19 Pandemic (which was unpredicted) the beaches were closed and we could not take the trip. There is no way to speak to a human at this place, I've tried. The customer service number is automated and cuts you off. I have held multiple chats with people asking for the reservation number because the place we were to stay had NO record of my reservation. Groupon could not provide a reservation number. The condo we were to stay seemed willing to work with me and reschedule our trip if only Groupon could provide a reservation number. After a month, still no reservation number and all Groupon tells me is that we were a no show. No way to work with condo and reschedule, no credit toward another future stay. I don't want a refund, I simply wanted to reschedule and willing to do it at the condo convenience in lieu of mine in order to make the trip. With no record of my stay at all, I can tell you this will be my last Groupon. Customer Service was a joke as all I've gotten for a month now is the runaround. Still no refund and/or no credit received. Pitiful.”

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Posted 5 years ago

“Delivery takes up to a month now . Don’t listen to their lies saying 2 weeks or less . Items don’t always arrive . My advice don’t order at this time . The masks they sell are made in China . I didn’t wanna touch it . Not sure if it’s clean from the virus or not if made there ... customer service is poor .”

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Posted 5 years ago

“Endless emails no response no refund what a disgrace. Finally offering refund but fobbing me off with credits when I paid by PayPal. No Thanks. I want my refund back the way I paid you.”

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Posted 5 years ago

“I have placed 4 orders with Groupon and I have had 4 problems. Actually nightmares. Their customer service people are nasty on top of everything. It's really not worth the problems. Do yourself a favor and stay away from Groupon. Any company that doesn't have a phone number or an address does so because they are a scam and a bunch of cowards, not really interested in customer service.”

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Posted 5 years ago

“I would give -5 stars if I could. They never sent my order, and refused to give my money back, only groupon bucks. I never want to shop there again due to this bad experience, but I'm forced to take credit or lose my money. They are using the covid 19 crisis as a scapegoat for being able to steal customers' money and claim they are helping small businesses. Shameful on their part to take advantage of customers like this during a global crisis!”

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Posted 5 years ago

“Please DO NOT buy anything via groupon. They are bunch of selfish and greedy people who will keep you money and force you to buy groupon credits.”

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Posted 5 years ago

“"Unfortunately, we're unable to accommodate your request at this time due to current circumstances, which have limited our resources.". This is the response when I asked to speak to a supervisor. They will NOT forward you. They will NOT give you a refund. They will NOT help you. Be careful!!!”

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Posted 5 years ago

“I ordered a Little Caesar's Groupon and immediately tried to use it. Little Caesar's refused to take it. I immediately contacted Groupon and was told that I could get only Groupon bucks, not a refund, because they're being big supporters of restaurants and, essentially, want refunds used to support them during COVID - 19. (And yes, they did use the name of the virus.) I was TRYING to support a restaurant via Groupon. So I got screwed.”

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Posted 5 years ago

“WHAT A SCAM! I purchased a Groupon for carpet cleaning. I called the company and was told they are not making appointments until the pandemic is over. A month? Six months? A year? Who knows? The groupon is worthles something they knew or should have known. And, as many others have stated, they will not refund my money, only offer a credit. Worthless!”

Helpful Report

Posted 5 years ago

“I still haven't received an order placed on the 15th of April I have had no updates since the 19th of April I have just chatted to them and they could give not give me any more updates on my items which i paid them alot of money and are quite happy to take the money out of your bank account and i feel they are just after your money.”

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Posted 5 years ago

“Never again! Never! Merchant wouldn’t take the voucher and they did not reimburse, saying they couldn’t reimburse PayPal. Lost the cost of the groupon and the $30 merchant offer that was to be applied to my purchase.”

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Posted 5 years ago

“I SUSPECT THEY ARE OPERATING ILLEGALLY. Purchased Product March 4, 2020. Never delivered. On April 26, 2020, Groupon said they were cancelling the order but not refunding the money, only a credit. I demanded US dollars. GROUPON REPLY, WORD FOR WORD...."...AS A RESULT OF COVID-19 (NOTE MY ORDER DATE WAS MARCH 4), WE ARE UNABLE TO OFFER A REFUND TO YOUR ORIGINAL FORM OF PAYMENT"”

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Posted 5 years ago

“l bought my daughter a star for her 43 birthday as she is really into astrology and she was so surprised and excited she named her star after me and her! We had fun with it all day long it was Best Gift Ever!!”

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Posted 5 years ago

“Do not purchase anything from them. I purchased two hotels stays for over $400 and read all the fine print clearly and it states a full refund if canceled. With all the Covid 19 happening it tried to cancel well in advance and was told my only option is Groupon bucks and I could not have a refund to my original form of payment. This place is awful! Do not use them unless you want to be out all your money!”

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Posted 5 years ago

“Do not buy from Groupon. I purchased 2 Groupons for my husband's 40th birthday which we had to cancel going because of Covid. Nashville isn't opening entertainment until phase 3 so my Groupons will likely expire. I wanted a refund and they refused, stating to only give a credit (which has to be used in 8 weeks) and refused to let me speak to a manager. I can not believe that a company would not give money back to people for items they are unable to use. It's not our fault we can't use them. I will not buy another Groupon and will be telling my friends not to as well. What a crappy company.”

Helpful Report

Posted 5 years ago

“DON'T TRUST GROUPON i Ordered a coat and when it arrived it was the wrong color. Although it was within the 14 days that Groupon says on their website that merchandise can be returned, Groupon would not refund to my original method of purchase which was my credit card via PayPal. I was told the money would only be refunded in Groupon Bucks. THAT WAS NOT MADE PLAIN ON THE PAGE WHERE I ORDERED. DON'T ORDER FROM GROUPON OR YOU'LL GET STIFFED.”

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Posted 5 years ago

“"GROUPON STEEL YOUR MONEY, DO NOT BUY FROM THEM" I purchased some garden furniture in March, the items didn't arrive as expected, given current circustances around Covid, I was tolerant of a delay. 4 weeks later my goods have still not arrived and they have advised I can only have a credit and they can no longer fulfil my order. You pay, trust and then don't get products or your money back. AVOID GROUPON AT ALL COSTS.....SCAMMERS!!!!!!”

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Posted 5 years ago

“Bought Groupon and days later facility closed due to Covid-19. Groupon refused to extend the expiration date and only offered a credit to me. When you can’t use a Groupon due to a pandemic this is the best they can do- I think not!”

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Posted 5 years ago

“SCAM! THEY STEAL YOUR MONEY!! DO NOT BUY I bought a voucher for a restaurant via Groupon, and I made reservations on the Groupon app. However, few weeks after I made the reservation, Groupon cancelled it, and I chose a new date. This happened several times, every time I booked a new date, Groupon would cancel it without specifying why. At this point I did not wish to go through with it and I requested a refund. Mind you, according to their plans you can request a refund for a voucher. However, after requesting a refund, they let me know that they do not wish to give me the refund, and they are using the corona crisis as an excuse in their email? They specifically told me, the businesses they’re working with are losing money, and they have to support them, which is why they won’t give me a refund. I do not understand how that is my or anyone’s problem, and why my money is being funded to businesses who are losing money. They keep referring me to their policies, but nowhere in their policies does it state that. After a long dialogue with them, they are still refusing to give me my money back, and they can not even give a valid reason why. They are THIEVES who are STEALING costumers money. They are using this crisis to make people buy vouchers, cancel them and steal the money. This a SCAM company, DO NOT BUY!! And the costumer service are the most rude people I have ever talked to. I have never received such a bad costumer service, which such a rude attitude from anyone before. They do not even understand their own policies, and i have tried twice where they made up fake policies, to avoid giving refund. I do not recommend anyone to ever use this app. If I could give them zero stars, I would.”

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Posted 5 years ago

Groupon is rated 2.0 based on 1,157 reviews