Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am writing this review as I am very dissatisfied with my recent experience with Groupon's costumer support. Due to COVID-19, an event which I purchased 4 tickets for was cancelled. I bought these tickets for my supposed to be out of town guests. As the event was cancelled and travel restrictions were placed, we were clearly no longer going to attend this event. The event has not been postponed, and even if it does get postponed, we will not be attending it due to the circumstances. Not only do we no longer want to attend the event IF it is postponed, we need to support our families as best we can which includes financial matters. Groupon refused to issue the refund. Groupon explicitly stated that they put their merchant connections first. While I am sympathetic toward all that are negatively impacted at this time, it is unfortunate that Groupon is not to their costumers. This negative and selfish experience (on Groupon's end) has completely changed my outlook of this business. It speaks volumes when the costumer is not put first, especially during a time like this. I used to think Groupon was a business which valued giving their costumers good experiences at a discounted rate. At least, that's not how they've been taught to sell it. From this experience, I learned that Groupon values revenue over costumer satisfaction. By knowing this, I will no longer support this business.”

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Posted 5 years ago

“My husband and I purchased a spa package through Groupon. The date of our spa appointment fell within the stay-at-home order for the pandemic. My husband is currently only on part-time hours as opposed to the 50 he was working before this happened. I contacted Groupon asking for the refund of my $250 so I could buy groceries and formula for my family due to lack of income. I explained my situation and they could have cared less. They refunded me Groupon bucks. I went on to see if I could find some sort of grocery store or gift card for grocery store to purchase food and the only options on their website is junk food or wine. So I can feed my toddler junk food and tell my 6 month old tough luck because there's no formula on Groupon. I will not be using this website any longer. Waste of $250. Thanks for nothing Groupon.”

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Posted 5 years ago

“Refund, delivery, support handling Ordered trough groupon and could highly advise to stay away from this website. I also made the big error of trusting this site and did not use PayPal. Iordered an item worth 96€. I didn’t hear anything about order being dispatched till I opened a support case 3 weeks later. I was on held up an additional 5 days saying, they are looking into it. Next I was again delayed another 5 days that they had contacted the reseller and I should receive my item within the next 5 days. This didn’t happen again and there was no explanation, further follow ups or transparency in their process. Their solution was not to refund my money, but rather to credit me groupon credit, which I would not use after this experience. They are not willing to actually talk with the reseller or provide me with any estimate dates, what ever the real reason (out of stock, business not operating because of covid19, etc). I also offered to contact the reseller myself, if I don’t mind waiting as long as I know when it could arrive, but received the answers of groupon that they don’t have the resellers contact info, which would be a requirement to become a merchant as displayed on their website. The last email after repeatedly asking the to build a connection some home, I receive an answer with another website where I could find similar items, not addressing the support case, trying to get rid of me. I’ll look into this case further to report groupon to eu regulators and consumer rights for the principal of it and to ensure future fellow eshoppers won’t have to go through this experience stretching out 5 weeks+ with poor case handling and no sign of cooperating to find a suitable solution.”

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Posted 5 years ago

“Been let down since the 04/04/2020 nothing but excuses was told goods in transit went on to the app checked my purchases told that I have not bought anything They took money for the goods from my account but remember they told me that I have not bought anything from them but they still took the money that’s fraud DO NOT USE THIS COMPANY THEY LIE GIVE FALSE I FORMATION EVER EVER USE THIS SCAM COMPANY”

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Posted 5 years ago

“Ordered some face masks as at risk. Not delivered a week after promise. Say its the post. But we get a delivery most days. Just an excuse for poor service. Won't refund said I have to wLit another 14 days. Last time I will use it”

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Posted 5 years ago

“They think it’s acceptable to not except customer service calls and provide contact with in (7days via email) and they are blaming it on COVID-19 this is a failed business plan not the pandemics fault! Let’s boycott businesses like these and other now and until the end of time! They can provide adequate customer service but can take out money! This isn’t right”

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Posted 5 years ago

“I booked and pre-paid for a trip with Groupon. I have been using Groupon for years. Due to the COVID-19 Pandemic (which was unpredicted) the beaches were closed and we could not take the trip. There is no way to speak to a human at this place, I've tried. The customer service number is automated and cuts you off. I have held multiple chats with people asking for the reservation number because the place we were to stay had NO record of my reservation. Groupon could not provide a reservation number. The condo we were to stay seemed willing to work with me and reschedule our trip if only Groupon could provide a reservation number. After a month, still no reservation number and all Groupon tells me is that we were a no show. No way to work with condo and reschedule, no credit toward another future stay. I don't want a refund, I simply wanted to reschedule and willing to do it at the condo convenience in lieu of mine in order to make the trip. With no record of my stay at all, I can tell you this will be my last Groupon. Customer Service was a joke as all I've gotten for a month now is the runaround. Still no refund and/or no credit received. Pitiful.”

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Posted 5 years ago

“Delivery takes up to a month now . Don’t listen to their lies saying 2 weeks or less . Items don’t always arrive . My advice don’t order at this time . The masks they sell are made in China . I didn’t wanna touch it . Not sure if it’s clean from the virus or not if made there ... customer service is poor .”

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Posted 5 years ago

“Endless emails no response no refund what a disgrace. Finally offering refund but fobbing me off with credits when I paid by PayPal. No Thanks. I want my refund back the way I paid you.”

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Posted 5 years ago

“I have placed 4 orders with Groupon and I have had 4 problems. Actually nightmares. Their customer service people are nasty on top of everything. It's really not worth the problems. Do yourself a favor and stay away from Groupon. Any company that doesn't have a phone number or an address does so because they are a scam and a bunch of cowards, not really interested in customer service.”

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Posted 5 years ago

“I would give -5 stars if I could. They never sent my order, and refused to give my money back, only groupon bucks. I never want to shop there again due to this bad experience, but I'm forced to take credit or lose my money. They are using the covid 19 crisis as a scapegoat for being able to steal customers' money and claim they are helping small businesses. Shameful on their part to take advantage of customers like this during a global crisis!”

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Posted 5 years ago

“Please DO NOT buy anything via groupon. They are bunch of selfish and greedy people who will keep you money and force you to buy groupon credits.”

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Posted 5 years ago

“"Unfortunately, we're unable to accommodate your request at this time due to current circumstances, which have limited our resources.". This is the response when I asked to speak to a supervisor. They will NOT forward you. They will NOT give you a refund. They will NOT help you. Be careful!!!”

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Posted 5 years ago

“I ordered a Little Caesar's Groupon and immediately tried to use it. Little Caesar's refused to take it. I immediately contacted Groupon and was told that I could get only Groupon bucks, not a refund, because they're being big supporters of restaurants and, essentially, want refunds used to support them during COVID - 19. (And yes, they did use the name of the virus.) I was TRYING to support a restaurant via Groupon. So I got screwed.”

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Posted 5 years ago

“WHAT A SCAM! I purchased a Groupon for carpet cleaning. I called the company and was told they are not making appointments until the pandemic is over. A month? Six months? A year? Who knows? The groupon is worthles something they knew or should have known. And, as many others have stated, they will not refund my money, only offer a credit. Worthless!”

Helpful Report

Posted 5 years ago

“I still haven't received an order placed on the 15th of April I have had no updates since the 19th of April I have just chatted to them and they could give not give me any more updates on my items which i paid them alot of money and are quite happy to take the money out of your bank account and i feel they are just after your money.”

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Posted 5 years ago

“Never again! Never! Merchant wouldn’t take the voucher and they did not reimburse, saying they couldn’t reimburse PayPal. Lost the cost of the groupon and the $30 merchant offer that was to be applied to my purchase.”

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Posted 5 years ago

“I SUSPECT THEY ARE OPERATING ILLEGALLY. Purchased Product March 4, 2020. Never delivered. On April 26, 2020, Groupon said they were cancelling the order but not refunding the money, only a credit. I demanded US dollars. GROUPON REPLY, WORD FOR WORD...."...AS A RESULT OF COVID-19 (NOTE MY ORDER DATE WAS MARCH 4), WE ARE UNABLE TO OFFER A REFUND TO YOUR ORIGINAL FORM OF PAYMENT"”

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Posted 5 years ago

“l bought my daughter a star for her 43 birthday as she is really into astrology and she was so surprised and excited she named her star after me and her! We had fun with it all day long it was Best Gift Ever!!”

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Posted 5 years ago

“Do not purchase anything from them. I purchased two hotels stays for over $400 and read all the fine print clearly and it states a full refund if canceled. With all the Covid 19 happening it tried to cancel well in advance and was told my only option is Groupon bucks and I could not have a refund to my original form of payment. This place is awful! Do not use them unless you want to be out all your money!”

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Posted 5 years ago

Groupon is rated 2.0 based on 1,162 reviews