Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,139 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

Questions

Metrics

2.0

Based on 1,139 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Groupon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You must be very careful when buying on this website, they robbed me, no one responds, they just send you from one website to another and your money is lost, they are thieves”

Helpful Report

Posted 3 years ago

“Worst experience ever!!!!!!! I joined at a merchant and they completely ripped us off! The communication is shocking and extremely unprofessional. We did hundreds of dollars of services and only received $40. Don’t waist your time or heartache even trying to sort it out. Worst company ever!!!!!!! I would give them a much lower rating if I could.”

Helpful Report

Posted 3 years ago

“website was not user friendly, no customer service, cannot speak to a live person, long lead times, products were incorrectly and did not perform as listed, returns process is a nightmare. etc......”

Helpful Report

Posted 3 years ago

“I paid for a coupon, booked my appointment for 24hr after I paid for the coupon only to be sent an email saying I've been refunded! I paid $159.00 money was taken from my account but won't receive my money back from 5 to 10 days!!! Absolute joke! I didn't ask for a refund but was told via chat that an expert will contact in 3days with an answer as to why my coupon was cancelled and why they still have my money!!! NEVER AGAIN WILL I BUY FROM THIS COMPANY!”

Groupon 1 star review on 30th October 2020

Helpful Report

Posted 3 years ago

“Groupon has the worst customer service that i have ever encounter in my whole life! They dont call the customer they want you to email or live chat back and forth to get a refund or exchange! I got dooped by this company or whatever you wanna call it. I advise people just to book or buy somewhere else than this! Will never ever use this again and warn people about it! Save your time and headache!”

Helpful Report

Posted 3 years ago

“The customer service is non existent. I have been a customer for many years and have become very dissatisfied with them so stopped ordering. Unfortunately I decided to give them another chance but the website crashed while ordering. The items weren't in my account so I reordered...5mims all the items turned up in my account. I contacted customer service immediately and was told I'd get a refund. Next thing I get an email saying I would get groupon credits instead, I sent a reply saying that wasnt acceptable and had no response. I contacted customer service the next morning and was told the items were ALL out for delivery and I could return them for groupon credit once they arrived. How dare you keep my money!! Customer service is a joke!! I will never, ever order anything from you again.”

Groupon 1 star review on 22nd October 2020

Helpful Report

Posted 3 years ago

“Booked a haircut and colour through groupon - haircut was awful and hairdresser did not comply with social distancing guidelines - contacted groupon to advise this and to refund me as was not happy with it - all they did was give me £10 groupon credit - asked for my complaint to be forwarded to a manager but didn’t even get a response!”

Helpful Report

Posted 3 years ago

“I bought a Groupon after calling Bike and Kayak to ask if they had an opening for a Groupon deal on a particular day and time. When I attempted to redeem the offer, I got the redemption code and I was unable to use it. When I called Bike and Kayak, they said they only allow a few Groupons to be redeemed on weekends and I should try a weekday. That wouldn't work for working people. I then contacted Groupon to try to return the coupon, but since I had gotten a redemption code, they wouldn't let me return it. The entire fiasco took me hours to work on and I have been fuming about our ruined trip for days.”

Helpful Report

Posted 3 years ago

“Purchased a voucher for a haircut at the start of August and was informed by the salon that it was not valid - a fact that Groupon had been aware of for months now. Groupon refused to take responsibility for this or offer a refund. Instead I was passed to a new member of the team every time I contacted them, meaning I had to waste time explaining the situation on multiple occasions. After nearly 2 months of back and forth I was offered £3 in 'Groupon bucks' as compensation for the trouble. I eventually had to accept that I couldn't waste any more time or effort arguing with a company that clearly had no intention or returning the money they stole from me. Disgraceful customer service and a horrible experience, avoid at all costs.”

Helpful Report

Posted 3 years ago

“Quality of every single product I ordered in last few months has been absolutely cheap and tacky!! It’s states in all groupon items that they are slashed down in price with huge discounts !!’ False advertising !! The items are not worth the money you pay !! Would not recommend this online shopping whatsoever !!! I’m extremely disappointed !!”

Helpful Report

Posted 3 years ago

“Groupon was not honored by merchant. Groupon refused a refund. Have to file fraud claim with bank.”

Helpful Report

Posted 3 years ago

“I wouldn't even give this company one star if I had the choice. I have written a bad review about them previously and now have another. Due to a previous bad experience, I was given £140 in Groupon credits (after they wrongly took my money and would not refund me). I was not informed that my credits would run out within 12 months (which would have been in July 2020) and have now been told that my credits have expired and that I am not entitled to an extension of any kind due to the pandemic. This company are absolute crooks and I strongly advise everyone to steer clear of them. Its nearly impossible to get them on live chat and so many bad reviews!!!! Mine is just another to add to the list.”

Helpful Report

Posted 3 years ago

“I purchased a Groupon for the Chattanooga Ducks (boat ride) for a trip my family was taking. I purchased it two weeks in advance. When I bought the Groupon, it said to go online to the merchants website and purchase tickets with a coupon code Groupon provided. The coupon code did not work. I contacted customer service and they told me to contact the merchant. The merchant never contacted me back so I contacted Groupon customer service again and they said they would "escalate the issue" and to wait 24-48 hours for a response. I waited 72 hours and heard nothing so I contacted customer service again two days before our trip and they said they would escalate it again and to wait 24-48 hours again. I told them I didnt have that long and I wanted a refund. They said they dont give refunds once the confirmation is opened for redemption. I never got to redeem the Groupon so I paid for a useless Groupon AND paid full price for the duck boat tickets. Groupon customer service is polite but extremely USELESS and Groupon is completely USELESS. NEVER BUY FROM GROUPON. Safe your money!”

Helpful Report

Posted 3 years ago

“Groupon sent the complete wrong type of bamboo - two very damaged clematis and a bent and damaged out door storage item - so none of these items are any good the bamboo is invasive so I can’t plant it where I’d planned - the clematis are half dead and so damaged they are much shorter then advertised abs the storage item is only fit for the tip- been trying to arrange with groupon to takes these items away ( too big for me to try and return on foot) I don’t drive ! I just want my money back it’s £78 combined and I’ll need to go elsewhere to buy it all again all they keep doing is telling me to print off labels and return these myself - I don’t own a printer - COVID 19 means I can’t do this elsewhere and no I’m not struggling with two massive boxes - Groupon you the company have made the errors I’m the customer and I’m simply want my money back and for you to arrange for these items to be taken away !”

Helpful Report

Posted 3 years ago

“Terrible customer service”

Helpful Report

Posted 3 years ago

“We booked a Creek Cat Tour through Groupon for our recent trip to HHI. The company called us three days after original booking to tell us that when we booked their creek cats were down and that on that date, they were STILL down. We cancelled immediately, received a cancellation notice and requested a Groupon refund to the credit card issued within an hour of the cancellation. Groupon claims that the voucher was viewed and despite the cancellation notice, they refuse to issue a refund. I have informed them that the card used was not mine and that my boyfriend would like to be refunded in full. They will only issue Groupon bucks despite me telling them that after this ordeal I NEVER plan to use their services again. Do NOT use Groupon. If the company cancels due to COVID19 or maintenance issues after a certain time period (usually too late for you to do anything about it) they will NOT issue you a refund in full which will tie up your funds. Their customer service is the worst and they are not customer friendly. DO NOT USE GROUPON!”

Helpful Report

Posted 3 years ago

“DO NOT use groupon! I purchased a couple of car detailing vouchers totaling $160. After speaking with the business owner, turns out they were not accepting groupon vouchers! Groupon has a 3 day cancellation policy (which is a scam) so I was unable to get my money back!! (It's been 2 weeks since I bought vouchers) They refunded me in groupon bucks. Shady & scamy!”

Helpful Report

Posted 3 years ago

“Shipment was damaged enroute and returned to merchant, who same day refunded my shipping costs. Groupon would not refund my purchase and says i can only take groupon bucks, Entire customer service center is in INDIA and emails to groupon customer service come back”address no longer valid” Avoid these folks”

Helpful Report

Posted 3 years ago

“So disappointed in Groupon. Following all the rules for cancelling a hotel stay at the Sirata resort in St Pete by contacting the hotel and Groupon both with more that 24 hours before my stay per the hotel covid exception they refused to refund my purchase. I was told sorry I didn’t like the ending decision and they closed my case with no other way of contacting any else. I wasn’t offered Groupon bucks or a partial refund. I won’t be using Groupon again and have made sure I have advised family and friends not to either. I was such a fan of Groupon and never had a problem being assisted with issues but especially right Now with being a single mom with hours severely cut from my job due to covid pandemic I am no fan anymore. I live in Florida where case rates are going up by the thousands daily and once again followed the steps to cancel my hotel stay in the appropriate amount of time and was denied. Disappointed, disappointed you have lowered your values in this difficult time.”

Groupon 1 star review on 27th August 2020

Helpful Report

Posted 3 years ago

“I recently purchased a Groupon for a Valvoline Instant Oil Change in Rochester, NY. I went to use it and was told it was not valid. Apparently the Groupon I was sold was only valid in Maryland? I am not sure why or how I would have been sold something only valid in Maryland, so I contacted Groupon. They refused to issue a refund, blaming a change in their policy due to Covid-19 (the catch all excuse apparently). I was hung up on (via chat) 2 times. I requested to speak with a supervisor and was told due to Covid-19 they could not do that. Beware of Groupon, it would have been one thing to issue a refund and acknowledge the issue, but to keep my money leaving me with an invalid coupon is unacceptable. If a deal is too good to be true, it probably is”

Helpful Report

Posted 3 years ago

Groupon is rated 2.0 based on 1,139 reviews