Groupon Reviews

Name: Groupon
Rating: 1.95

2.0 Rating 1,162 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Groupon 1 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I ordered was very disappointing. The socks to warm your feet were rubbish. Thin and useless. Not as described. Wouldn't fit my size 4.5 shoe sized feet.!!!! You can only return If you have a printer.....which I don't! Why isn't a return label with the goods? Answer is ...so you can't return stuff. Couldn't leave a review because the option did not appear. Never buy from Groupon again.”

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Posted 4 years ago

“Bought 4 Hawaii luaus. When I got them I printed off the page so I could have redemption codes but never opened the site/voucher. The luau is full for the dates we are going to be in Hawaii. Went to get my money back and unable. Tried to get help via a chat line. No help. She kept saying I redeemed but I have not. $400 down the drain. Called the Ka Moana people and they said I should be able to get money back. Very upsetting”

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Posted 4 years ago

“It’s rare, at least for me, to have an experience with a vendor that makes the word “despicable” sound like a compliment. I can’t imagine a company could be more difficult to work with and more out of touch with basic principles customer service than Groupon. On March 17, 2021 I ordered and paid $49.99 for Cuban Presidential Selection of cigars. It’s now May and my order has not been delivered; yet I have made numerous attempts to find out why. They accepted my money and than told me the order couldn’t be processed until I entered a transaction code. I followed their link and the code did not exist. If the order was incomplete, why did they charge my credit card? Groupon has ignored my emails. This is one of two bad experiences I’ve had with Groupon”

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Posted 4 years ago

“I am a long time account holder of GROUPON but hadn't made purchases for a while due to Covid. Even though I had a valid and open Groupon on my account and $100 credit, Groupon unilaterally CLOSED my account taking my $$$. When I went into my account, I wasn't recognized any more! After I contacted them they fixed it, but I think this is a money grab. How many people will just let it go because they don't want to deal with the administrative headache?”

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Posted 4 years ago

“Purchased a voucher with groupon, the buisness that I purchased the voucher with closed down months ago but groupon have refused to issue a refund- ridiculous!!!. Uneducated and unprofessional staff in customer services- avoid avoid!!!!”

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Posted 4 years ago

“I bought a cleaning service. They didn't have availability for over a MONTH!!!! DAMN RIPPOFF!! Then when I immediately tried to get a refund on the same day I purchased the service, I was given "Groupon Bucks". They wouldn't refund my card!!! I tried to contact them and they referred me to a refund service THAT CHARGES A FEE!!!! How does anyone with a conscience or a iota of decency work for this scam outfit???”

Groupon 1 star review on 27th April 2021

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Posted 4 years ago

“SPEND YOUR MONEY ELSEWHERE. Under any normal circumstances, I would have understood the clause of expiry dates and using them within a timeframe. However, when businesses are closed because of the government due to a global pandemic, for 75% of the duration of timeframe and it is ILLLEGAL to use my groupon, I have been told that this is irrelevant and they are unable to extend the date or offer anything other than a groupon credit. I work at a restaurant, in which our gift certificates hold an expiry date, but this has been rightfully extended until the individuals are permitted by the government to dine in. I am appalled at Groupons lack of acknowledgement of incredibly challenging circumstances and disregard for customers. Please, don’t support this business. Support companies who acknowledge the pandemic and its effect on society, not blatantly ignore its prevalence in our lives.”

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Posted 4 years ago

“I just wanted to delete my account. It would easier to raise the Titanic, they just make it so difficult. Absolutely terrible company to deal with. Please, don't buy anything from them.”

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Posted 4 years ago

“I purchased the service on groupon when they were running a special. When I got my credit card statement they had charged me the regular price. They refuse to make it right because more than 3 days had passed since I made the purchase. That is simply fraud.”

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Posted 4 years ago

“Shocking ! Sent a used dangerous , damaged electrical item. In dispute for 2 weeks now as their customer service are on furlough and not working. Taken a 3rd party to help and now legal action as they are not helping with refund 😡😡😡😡”

Helpful Report

Posted 4 years ago

“I ordered plant over 3 weeks ago now and they are still in transit. First live chat said wait until 28th March. So i contacted them again today and now they are saying wait another 5 days. This plant will not survive in transit conditions. I am thoroughly dissatisfied and I won’t be ordering anything again. I feel they have stolen my money”

Helpful Report

Posted 4 years ago

“Appalling customer service. Ordered 50 living plants which still have not arrived 10 days after despatch. Groupon have refused a refund and I insist that I wait a further 5 days. These plants will only be fit for the bin should they ever arrive. Groupon customer service do not/or refuse to understand that living plants cannot survive in such conditions. Just another company happy to take your money but do nothing when something goes wrong.”

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Posted 4 years ago

“Complete scammers order address asked for navy black sent. So a friend had it.reorder navy one and same happens again Omg then Complete nitemare to get a refund no chance start a chat with customer support before you explain everything they cut you off. Also had hairdressing deal which would expire before salon reopens so no problem got a refund not to the card I paid on but in credits. So I thought I would buy a duvet set all went through no problem till I checked my bank account and find i have been charged for 2 more. Contact them with this issue 5 times but they say I'm wrong I have proof for god sake. Really feel I will not get anywhere with this. I really cannot afford to lose money like this. Please don't purchase from these scammers.”

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Posted 4 years ago

“If I could put a - I would. Over two weeks ago I received a radiator cover that looked as though it had been dragged all the way here. I contacted them to inform then that there were no parts to assemble it and the outside of the box was battered. They were completely useless. Every time I was put through the the management team who were equally, if not worse than the first person I was on chat with. I asked them to call me and this service was not available? They asked me to send a copy of the manual, I did. 8 days later still no parts and they then ask me to send the parts I required! I explain this was started on the manual, so all of them! There were No parts but trying explain this was like pulling teeth! Talking to Groupon is like listening to my 6 year old daughter arguing with Siri on my iPhone. And why do they not have review page? Funny that. I'll be deleting my account and will never use them again. Im £40.00 down and they boil my..... trying to speak with them.”

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Posted 4 years ago

“Ordered some sweets to be sent to my grandson and two were ordered instead of one. I contacted then at once and was told they had already been dispatched and l would have to return the unwanted one. I am shielding and my grandsons family are self isolating so there is no way we can return. No help at all from Groupn in this difficult time. WILL. OT BUY AGAIN”

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Posted 4 years ago

“They are so scammy. If you want your return not refunded then totally use them. And wow their reviews are so bad how do they even get business”

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Posted 4 years ago

“OMG! I would never use Groupon ever again! I ordered a vibrator and it came in a little grey bag, you could tell what it was and the worst thing ever it's said it on the bag what it was and the postman gave it to me I nearly died!! my god what if I had sent it to work or my neighbour had seen it! O my god Groupon f****** s***”

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Posted 4 years ago

“groupon does not notify customers if something is wrong on their end. they lock users out of their system through a harsh feedback loop when they sign in that says to reset the password they change internally then your email opens a link that claims no account is linked with that file. they did this to me, my partner and my friend - preventing us from accessing our previous purchases and demanding a bunch of information related to their account we have on file. meanwhile two of the three aforementioned were not even card transactions but used with groupon bucks from expired reimbursements. corrupt company. used to be cool. no customer service. chat people in a foreign country take days to respond just to offer the same runaround. my partner won his claim with his bank who informed him 'it's a thing' according to their end. they just get away with this, BEWARE!”

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Posted 4 years ago

“Cookie refusal options are extremely difficult to find; they seem to be actively hidden. Email opt out opts you back in on the last click. Concerningly predatory behaviour for a site with many less tech savvy users. I suspect this violates UK law”

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Posted 4 years ago

“The worst customer service I’ve ever received. Bought a coupon for two and they double charged me. Wouldn’t do anything for me. So sick of these websites with no service!”

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Posted 4 years ago

Groupon is rated 2.0 based on 1,162 reviews